Justfly.com

I bought an airline ticket thru justfly and due to Corona virus cancelled my ticket. The airline charged me a penalty for cancellation which I understand. On top off that justfly also charged $200 for cancellation and I was not informed of this charge before or when I cancelled the ticket. It just showed up on my credit card. They refuse to refund that fee and say that is the company policy.
Don't use justfly for your travel bookings. They are not very transparent and are out to get your money.

We had booked a flight in December but it had to be rescheduled due to flight cancellations. We got new flights for the summer with "credit" from that earlier flight that was cancelled by the airlines. We are at the airport now, with an itinerary but the airline staff can't find a record of our reservation. Mind you we spent close to 3 days, on the phone for literally upwards of 3 hours to get them to reschedule since their online scheduler wasn't working. These people are the scum of the earth and will steal your money. Do not under any circumstances do any business with them. You're better off buying a more expensive fare knowing that you have a legit customer care to talk to. Again, they are literal trash. Never again in my life. I wish I could give a negative star count.

Please no matter what do not book your flight through them, no one to talk to incase you have a problem, you need to go through live chat and it takes forever to call you or solve your issue. Please stay away from them at any cost

When he finally finished with cancelling my flight. He sent me to sales to re-book & upgrade my basic economy ticket to a standard economy ticket only to find out the airline - United wasn't offering upgrades. The sales dept gentleman was knowledgeable but spoke too fast and was hard to understand with his accent. Bottom line-cheap flights are not cheap they just look to be a bargain. Caveat emptor-- Buyer Beware. Will never fly United again! Very deceptive advertising on airlines part!

First you book your flight thinking that you have the lowest airfare. When you find out it is Basic Economy (which it doesn't say anywhere) you call them up with in the 24 hour booking period to upgrade to Economy and they tell you they have to cancel the other flight which will cost you $75 to do then book you a new flight. It is hard to understand what anyone at their company is saying and I was transferred numerous times to different people. No one cared about the issues they caused all they wanted was your $75. I think that is how they make their money. Customer service in non existent. First and last time I will ever use them and I will surely tell others to not use them.

2 times bad experience with them and that is last time booking with this agency. Their agents barely know English and are not really helpful. I had ticket going from Chicago to Skopje, and they asked me to pay additional $279.00 just because flying company change the flight time.
I called earlier that day and some agent, barely educated and without basic knowledge for the job he is doing told me that everything is fine with the ticket, but wasn't.
They are promoting cheaper flights. Hmmm. Nope. Tickets are same price like you book from the airline. Be aware. They will took additional money anyway and additional stress before your flight.
Useless.

I bought tickets from website, when I tried to call to change the date, i was put on hold each time for 3_ 4 hours! And then u either get disconnected or i was answered by someone who doesn't speak / understand English very well and they have no clue what to do. Worst customer service ever!

Waiting 14 days for confirmation flight... and still don't have my flight gonna be in April 28 but they don't care, I called them 20 times every time the same thing we don't know, worst agancy ever, don't book here save stress

They offer a price/flight times. Then suddenly an email comes in stating there is some kine of problem (usually payment.) So you call the bank and discover there is no problem. Go back to Justly, whether their website or by phone and suddenly your flight is a couple of hundreds dollars more and the flight times have changed. Agents lie, or just apologize, but nobody offers a solution. Stick to Kayak, Opodo, Momondo. There are plenty of options out there that do not obviously and intentionally try to screw customers. It is time for online companies to be held accountable for their crookedness and scams

This has been the most excuriating travel agency experience of my life. First of all, you can't reach them by phone. MY flight schedule changed and i was going to mss the connection so needed to cancel and I couldn't get anyone on chat for 5.5 hours! And they refused to call me. Now they're holding my money for 6 weeks despite the airline having released the funds. Do yourself a favor and never use this company. I wish I could warn the whole world.

On this site, Be very careful that your arrival day is not one or two days after your departure.
When we realized it, We couldn't reach them.
When they called back HOURS later, they quoted $1000 per person to change our flights. When I objected, the rep put us on eternal hold and would not come back to the phone. I finally called American Airlines to explain. They made the needed changes for less than half the cost including fare changes and handling fee.
Never, ever use JustFlies.