Worst company ever. I have been looking for plane tickets and other sites don't charge your card if a flight is full after you put in your information. Just Fly charged my card $48.30 five times. Every flight I tried on their website said it was full and it charged me $48.30 every time. CheapOAir DOES NOT charge you if you put in your information and then they say the flight is full. I called and got to customer service and the man was rude and did not help. He said that the money should be back in my account within 2-10 business days. He also threatened to hang up on me when I called him out for not being helpful. I have no idea if that money will be refunded to my account but I will be calling my bank tomorrow morning. Horrible customer service.
I first learned about justfly when i was having a hard time finding a good flight to Chicago on the agency that i always book with so i asked my sister to help me because she went their a month ago. She told my that i can check the website of justfly. I followed her advice and i was able to find a date that works well with my schedule. The booking was easy and i got my confirmation in just a few minutes
I was booking a flight online and could not get seat assignments. So I called "customer service" ha! They booked flight on the phone and told me that as soon as we booked flight I would get an email and I could pick seats then. Could not. I called and they charged me 75.00 a ticket to cancel the flight. Within fifteen minutes of buying flight. On top of it not one person spoke english or cared about the customer. Just got screwed
I book my flights with just fly 99% of the times. I get options of comparing flight prices. It always give me alternative flight dates to travel at a lower price. I reccomend justly to every one when I know that they will be traveling. Justfly is a very user friendly web site. It gives me the option of signing up for price alerts.
I've booked with several online travel agents before and there were certain things I never really liked about them.
However, when I had to travel to Victoria, BC for the summer, I had no choice but to book with another agent online. I tried JustFly, although I was a bit skeptical at first. Well, I was quite surprised at how easy it was to complete my booking.
Throughout my trip, I had no problems. When I was about to head back to Virginia, I called them just to make sure I won't get into trouble at the airport. Their call center agent was polite and assured me that everything was in order.
I was able to return to Virginia on my scheduled flight. It was amazing!
A good friend of mine referred me to this website and I was so impressed I booked my flight right away without hesitancy. It was easy and the flight insurance was cheap! Can't beat it! Definitely my new first go to site when searching flights! Hopefully their car rentals deals are as good as the flights!
Last part of my my dad s flight was cancelled so for few days I ve been on hold for over 30 min and they promised to solve it and email me the new itinerary... obviously they didn't my dad is supposed to fly in few days internationally! I m sick and tired of nasty promises!
Hi Theodora,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
They have good deals and great service. The website is easy to use and find what you're looking for--they do a good job of giving you options. Their prices are quite competitive if you know what you are looking for--I had already checked other flight sites and was really happy to find this flight and price.
The worst experience you will ever get. Please (3x) do not purchase a ticket through this agency. They do not have a full refund within the 24 hours they promised before purchasing. Its all scam I swear to God. Unless you are willing to stay as it is you are not going to be satisfied with their services. And this includes the representatives you speak during your call. I would never recommend this website to anyone.
Hi Cheikh,
Thank you for taking the time in reviewing our services. As an online travel agency, we do offer 24 hour cancellation as per the airline's fare rules. However, even though a ticket is purchased within 24 hours, all changes or cancellations will have fees. There is a brief description of these fees at the bottom of your confirmation email as well as in our Terms and Conditions. (https://www.justfly.com/terms-and-conditions)
We apologize for the inconvenience.
Kind wishes,
JustFly Team
Save yourself the headache and money. Do not contact this company, they will ignore you, put you on hold for hours and in the end they can't even speak English properly. After more than 10 hours on hold they wont provide me with a Supervisor/Manager. I will make sure I tell everyone of how nasty and unprofesional Justfly is.
Good Riddance.
Overview
Justfly.com has a rating of 2.7 stars from 5,978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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