Justfly.com

Phoned due to itinerary change. Spent over 2 hours on hold waiting to speak with anyone. Woman was rude, abrupt and refused to help look for alternative flights even though I asked what other options were available. I had to phone back the next day and my flight had been mysteriously cancelled but they couldn't tell me by whom. They want 18 weeks to refund my money for a flight I didn't cancel. Horrible service! Avoid at all costs.

Justfly is one of two sites I always consult when looking for a flight. They have innovative ways to get good deals, and often have a flight or price I can't as easily find elsewhere. The filters are very useful. The design is unobtrusive and very usable and light and quick, even on a mobile phone.

Bought a ticket directly with the agent and ended up being more costly than doing it online. They advertise better rates if calling their sales reps apparently and its a lie. Then found out the ticket was $200 cheaper on skyscanner! Dissapointed never again!

Horrible customer service. The airlines changed our flight times and we purchased through JustFly, so we had to deal with them. The airlines does not charge them extra to reschedule our trip one day before or after because the the time change of the flights. JustFly wants to charge us to change, even though the airline allows them to change it for free. I have had other problems with them with this trip. Rented a car and they refused to cancel for me, told me to contact the company. Very terrible customer service. Will never use them again! Pay more money and get good service! Well worth it.

Justfly has the worst customer service I have ever experienced!(Yes, worse than phone providers.) I tried multiple times over multiple days to deal with a cancellation due to covid-19. Every time they either told me they could not do anything and immediately hung up, or my call was dropped immediately after entering my reservation code. I finally directly called the airlines, and they immediately resolved the issue. I will NEVER use this Justfly(or Flighthub) again-both are owned by the same company.

Their site screwed up my son's name on the booking so now we are desperately trying to get it changed less than 48 hours before we leave. Also, Canada Air changed our itinerary 10 days ago and we were never informed. Now have a seven hour layover and another two hours for bus from Calgary airport to Banff. We won't get to our hotel until well after midnight, whereas the itinerary as originally planned (and paid for) got us there at 7:00 pm. As I state, just awful.

Addendum: Because it is now less than 48 hours before my flight, Air Canada has taken over the record and solved both of my problems within a few minutes. They got us a different flight and changed my son's name. Air Canada is THE BEST. JustFly still just awful.

Dont try to book on this agency, their flight schedule is always change and for refund they are ver very slow in responding. Tickets are expensive, Dont waste your time and money on this agency unless you want nightmare.

I accidentally entered June 26 ad departure date when it should've been July 16.
I bought travel protection insurance thinking it could "protect" me for on foreseen things such as that but they couldn't help me. The airlines didn't help me. Nor did just fly.
In fact, to cancel reservation it cost more than the non refundable non transferral ticket.
So I had to buy another ticket.
My husband passed away in the States and that where we had his funeral and interment. But he's from Calgary and his family lives there. So they are having a memorial/celebration of his life there - hence the purpose for my trip.
I'll never book with Just Fly or Westjet again.

I'm not going to get started with this. If you book with these chumps but end up in a situation where you need to cancel or modify your flights, well you're screwed-- it is impossible to get flights adjusted through JustFly. Avoid this online agent at all costs. Cheap prices come with a hidden price. Haven't gotten my money back. They need to be removed from the internet. Bottom line, they steal money, include unwanted fees, and WORST OF ALL: I was not notified I would be charged $300 ($150 per person) for cancellation. No 'are you sure you would like to cancel' or warning; my card is currently off due to my concern of them taking money like that from me again.

I booked a ticked to CDG from St Louis in September 2021. My flight was partially canceled and I didn't receive the requested refund. The company is based in Canada you can't have access to address your complaints.The customer service is horrible. Please, don't try this website. Honestly. BM

I just booked two airline tickets through justfly. In my haste I didn't realize that the airline changed the flight date to offer a better fare until I hit enter and looked at the confirmation with the wrong day. I immediately cancelled the fare to rebook with the correct date when they slapped a 150 dollar fee to my credit card. Assuming this had to be an error since I literally cancelled within a minute, I called them. After waiting an excessive amount of time I finally reached a rude representative that would not only refuse to remove the 150 dollars but Mr Costello also refused to let me speak with his supervisor rafter numerous requests. I would never book anything with justfly again, and would caution others. Their customer service was deplorable and their prices were no better than any other website. Buyer beware!

This is definitely the worst that I have ever been treated as a paying customer. I bought tickets from them, paid for extended trip insurance and then have had to cancel because of a car accident I was in. I have called to cancel and they say I did not purchase trip insurance even though my bank statment proves otherwise. I have been on the phone with them for over an hour multiple times, which only grants me rudeness and dismissal from their support staff. There is no excuse for such behavior, I would pay the extra few dollars you might pay for another service and go somewhere else, stay miles away from this SHAM website and their horrible customer service. What a joke, they actually offered me a cancellation fee that was higher than the cost of my ticket, I was floored.