I called and was told one price then another. After being put on the phone for an hour and she kept changing flights, I didn't even get a flight. I was told a supervisor would call and no one ever did. It's clear that you guys do not care about your customers at all and I will be posting this review on other sites. I'm very disappointed and upset.
Ok, I understand things happen and are subject to change, but to have it happen for BOTH(!) of our bookings is just outrageous. Booked tickets for two trips a while ago, and right before both of the trips we receive email saying that a part of our trip has been cancelled. They constantly change connections and would not cooperate or offer an upgrade for inconvenience. Scammers, worst experience ever! We've been on the phone almost entire day trying to get our money back for cancelled flight. Such a shame!
I also was sent to JustFly from Kayak. My experience was horrendous. After booking the flight, a pop up appeared to say the price was actually going to be higher than I was working with. They charged $12.95 to allow me to select seats and charged for the seats... only to find the airline didn't receive my seat selections and I had to pay AGAIN for the seats. JustFly - as they put it- as a "COURTESY" refunded only $11.95 (not any of the seat costs)and then went dark on communications. I even emailed executives at Momentum, the parent co and heard absolutely nothing. I suspect that their business model is to make money off of website visitors and lose the customer since there are so many others out there to take advantage of.
4 people went to the airport when the flight was cancelled as the flight actually did not exist. JustFly should of notified us via phone when this happened as the trip was booked and paid for two months in advance. Now it is costing $1000. 00 more to get to the destination. I can't believe that a company would call themselves a travel agent that doesn't do anything to assist customers with their trip.
We booked our tickets in Jan for a trip in August with 2 separate airlines. We didn't have any issues with our departure but learned our return flight had been cancelled twice and we were NEVER notified about either one of them. I found out the flight was cancelled when I called the airline we were to be flying with because my confirmation was not working when trying to print our boarding passes. Thankfully that airline (Alaskan Air) was able to book us on a flight with a different airline. I will never be using Justfly again. You can't just change/cancel flights without notifying your customers.
Hi Shannon,
Thank you for taking the time in reviewing our services. We have successfully located your booking and we do see an email was sent out on July 5th concerning the schedule change. We will be reviewing your case in order to improve our services with the emails being sent out. We always rely on customer feedback to better our services as this is something that should have been notified and reissued with you to ensure you have no problems with your flight during check-in.
We apologize for the inconvenience that has occurred and please let us know if you have any further questions or concerns.
Kind wishes,
JustFly Team
The cheapest tickets are here from a variety of airlines, no complicated steps, just as easy as click on the flight and fill in your info then just wait for your confirmation number, i'm using Justfly for every time I want to travel now.
It was easy to book flights, did not have to go through a lot of pages. Loved that's everything was on one pageboy, just had to scroll. Could have done with better rates and may be once the customer submit the payment, the confirmation should be instant instead of waiting for 10 min ( in my case) and the book status was saying collecting something. But overall good 3.5
I always travel to Toronto to visit family during September. JustFly has never failed me, not even once. I just log on, book a flight, and everything comes in place. I don't even have to call customer service, because I never had a problem with them.
If ever I do need to make adjustments, they're always there to assist me. They explain everything, which is very helpful especially when I do something for the first time.
Thank you JustFly for making my flights as lite as a feather!
Discovered while using Kayak to Price search. Got a great flight for an even greater price! Read carefully. There are no hidden fees, but the flight I booked did have a special requirement that I cannot bring a carry-on unless it fits under the seat in front of me. I could've upgraded that bit, but meh... Overall, very satisfied.
I have been buying tickets from them ever since June 2015 simply because their services are well updated and reasonably priced. Other agencies will hide fees and will even force you to pay for extras like seat selections, etc. but JustFly is different and all fees are presented properly. Applause for justfly!
Overview
Justfly.com has a rating of 2.7 stars from 5,978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good day,
Thank you for your message and feedback.
We will be carefully reviewing the issues that occurred with your booking and provide the required training to ensure that our team is equipped to handle any situation; we always rely on customer feedback to help improve our services.
We apologize for any inconvenience you may have experienced.
Kind Regards,
JustFly Team