Justfly.com

Back on December 8,2022, I was unable to fly from Seattle to Bangkok, Thailand because I had full blown Covid. I booked my ticket through Justfly.com and honestly I will never book a trip through this unethical travel agency again. I tried to cancel my flight arrangements through Justfly.com and they told me I had to contact the airline directly which I did. ANA does not open until 5:00AM PST. I waited on hold until I got someone. I explained my covid situation to the customer service person. My temperature was almost 102 degrees, could not smell or taste, respiratory congestion and runny nose. The ANA customer service person said he would have to talk to his supervisor. Here is what I was told. "All you need is a vacination card to fly out of Seattle". "Once you arrive at Narita Airport in Tokyo, you will be re-tested for covid. If you test positive you will have to go into quarantine in Tokyo". I said are you kidding me what about the people on the plane flying over to Tokyo. He said that's our policy. What Kind of policy is that. Since then I have just through so many hoops for a $1530.00 refund and they will not give it to me. I produced 2 covid tests. One the day before I flew and the 2nd one from the day of my flight. Both Justfly.com and ANA do not care about their passengers at all. They are both not ethical. Use another agency and fly another airline

We booked a flight with Justfly.
The first booking we made was cancelled the next day, because the flight price changed.
They already took the money and we had to wait for 10 days to get the money back to book for the next flight.
Since we had extra money, so we booked another flight anyway pending our refund. Eventually the refund came back in pieces: flight fare, the commission, the insurance...
The day of the flight, they changed our flight, the airline and the time, When we got at the airport, we missed our flight because they couldn't find our initial booking.
We had to call justfly, then they asked to call the multiples airlines. We are in Canada but they would give us the tollfree numbers from India. (found out by googling the numbers)
We asked for a refund or to book us on another flight, but no luck. We lost CAN $4748.53 including the insurance.
We spent nearly 2 weeks calling, asking to speak to the supervisor but no luck.
Eventually we had to get another one way ticket with a different agency hoping we could still use our return ticket. Since we were running late with our plans (delay caused by them) we wanted to change the return date and were told to pay US $350 per passenger!
What an experience! I will never use them or recommend them to anyone ever!
When you call the insurance company they keep re routing you back to the customer service
And when you fill out the online form, the response you get is: your request has been closed.

You cannot even add a feedback on their site, they say that they sent you a code to finish but no code is senti

During these times of airline flight changes it's important to have a travel agent who is knowledgeable and prepared to be your advocate: Unfortunately Justfly is neither. As our departure date came closer we received flight changes from British Airways which included a 10 hour layover at Heathrow on the departure and a flight change on the return where British Airways canceled our flight (leaving us with no return from Oslo). Calling Justfly required anywhere from a one hour hold time to over two hours. On the rebooked return the Justfly agent booked our return to the wrong city. To change to the correct city another Justfly agent informed me that there would be a $2200 increase in the fare. On a follow-up call to Justfly to explore other options the agent told me that flights on the Justfly website were "unavailable" despite those exact flights being available on the website. Don't bother to ask to speak to a supervisor to help sort out the problems because they will not transfer your call. To be fair--I had used Justfly for a complex flight to South American in 2019. We had no problems with those flights when there were no airline initiated changes, but I won't use them in the future. They appear to be incapable of resolving problems when the airline changes or cancels flights.

If you run into any issues with your travel plans you have no one to speak to to modify or make changes. Unreal! Stay away from this website!