Justfly.com

HAPPY ENDING! Earlier this year we attempted to book a flight through JstFly from Spokane WA to Oaxaca Mexico. When I got to the last page the price jumped from about $450 to $665. I called the help # as I held the final page for the sale. I was told thta the price must have just gone up. So I reversed through the fields and attempted once again the buying process, as The rep held on the phone with me. The same thing happend, going from $450 to $665 per ticket, The rep could offer no rational explanation so I declined the sale and hung up. Minutes later I received an email congratulating me on my $665 tickets. I immediately called back and both the new rep and his supervisor told me there was nothing I could do except pay for the tickets, or pay $150 to cancel the tickets. The next morning I called Aeromexico and booked the tickets for more than a hundred dollars less per flight. I called back JustFly and explained the situation. Again they refused to cancel my flights for free. They insisted I would have to pay the $150 to cancel (which they claimed was a generous 50% discount off their normal cancellation fee). When my credit card bill arrived I disputed their claim and my credit card company wiped their charge off my bill. The moral: if JustFly screws you don't give up.

I had flights booked for an out of the country vacation. 3 days prior to my departure date I receive a email saying there is an issue with my flight. After invalid confirmation numbers and much stress I called JustFly customer service. I was on hold for 45 min before speaking with an agent. The 'agent' I spoke with said her name was Olivia Green. This seems to be a third party customer service representative. I gave all info from my booking confirmation and was put on hold. She would come back and say she was still working on it. 3 hours of being on hold off and on, every time I ask what the issue was she had no clear reason. Olivia tried to end the call with telling me that the transaction was never completed. I explained that I had already cleared with my bank that the payment had been processed. Olivia proceeded to get rude and argue with me about this saying I needed to talk to bank. I ask to speak to her supervisor, she insisted that there was no supervisor or manager working at that time. Beyond frustrated with no information about my flights, I wouldn't take that for an answer. She put me on hold 3 more times and tried to give me another phone number to call (the same number I called to get her). I continued to ask to speak to someone else, even another agent to which she told me "all the agents are busy"... FINALLY after arguing and pleading she forwarded my call. I was left on hold for over an hour before the call went static and ended. No information, no solution, no refund. Yes, I paid for insurance for my flights too. I am still trying to get ahold of someone to get this resolved properly. DO NOT USE THIS COMPANY! Third party "customer service" that doesn't provide any service or help. Rude and disrespectful agent "Olivia Green" who literally yelled and talked over me. I have never dealt with such unprofessional behavior. I advise you now, DO NOT USE THIS COMPANY!

My daughter and I traveled to Africa and insured our trip in June. From no fault of ours we missed our return flight... I called JustFly and they regretted to tell me there was NOTHING they could do! Not even book us another ticket as they do not book same day tickets. (Claimed this was their policy... Grace a supervisor there told me later this is not the case.) I called the travel insurance and each airline company who we were to fly with and each one told me the only thing we could do is call them again and beg for them to book us another ticket. I finally got on the phone with a human at JustFly and she booked us two return tickets all to get an email 23 minutes later that they had cancelled our tickets! For NO reason. I called my credit card company to make sure there was no problem with the transaction. They informed me my credit card was never even attempted to be charged. I was in tears. I called JustFly back and asked what the problem was and begged her to rebook our tickets. Again she informed me that she was unable to book same day tickets. I ended up having to go inside the airport and buy return tickets at the counter. I spent hundreds of dollars on my cell phone bill being on the phone for over 2 hours through the entire ordeal. When we got home I called JustFly certain that they would shed some light on the cancelled flights and "policies" that were misinformation. Grace the "only"
Supervisor who would take the time to speak with me apologized and said there was NOTHING they would do. Absolutely NOTHING. NEVER fly with this company! EVER! I have traveled the world with my kids and have NEVER had any negative experience with a travel booking company!

I ask people to don't use just fly go to your airlines, weather it's to travel to see your family and you don't need a rental car or hotel, DON'T use just fly. I used it to book my flight and make reservations before the holidays, and I also payed canceling fees, but you can't cancel so you just pay that $30.00 for nothing, you have to show and send in papers from a medical provider for them to cancel, I'm like some came up with my health and all I wanted to do is to move my date. YOU CAN'T so can somebody tell me why pay the extra money. That's the first time I book my flight with just fly and I had to move because, the seat was all ready given to someone from THE AIRLINE. DON'T THINK YOU ARE SAVING MONEY, THIS SITE IS FULL OF $#*!, BOOK YOU TRIP WITH THE AIRLINE. JUSTFLY IS FULL OF IT. IM ASKING PLEASE DONT USE THIS SITE, CALL YOUR AIRPORT!° YOU can't even change your flight date so tell me why are you paying a extra 40.00. Or 30.00. When all they have to do is say this is the cost for using this service.