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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Lots of choices, fast ticket confirmation, what else can i ask for?
Scheduled multiple segments with domestic and international flights. Three of the segments were changed and we were never notified. Layovers changed increasing more than 3 hours for one segment and 3 hours for another. The only reason we found out about the change is because we looked online 3 days before leaving. Spent over an hour on the phone. All I got was "sorry"over and over. The rep could not tell us why we were not nipotified. We will not deal with them again.
This is truly stunning experience with this product where you are your own agent. Very flexible flights, by the way.
Purchased a ticket from justfly.com. They are horrible. It is impossible to get any customer service unless you are buying a ticket. They make you wait for at least 10 minutes on the phone to get refunds. I purchased insurance from their site that turns out to be something else once you try to use it. They wanted to tack on fees to cancel that came to almost as much as the ticket. They are not a to be trusted. Do not purchase from this site unless you want to start your trip one miserable note. When I contacted the airline they were willing to put my ticket into a bank for later travel. Justly would not release the ticket after I had already paid for it. In order for me to get away from them I would have fees higher than the original ticket price. It makes more sense for me to eat the cost of the whole ticket than to cancel with them. What a stink company.
I flew to visit Johannesburg, South Africa for a vacation and it was amazing. The tour was great and don't even ask me about the food.
The flight deals are very affordable, but what makes them stand out is how they treat customers like me. I did not proceed with my booking yet they handled my call properly and with respect.
I dont understand why some people would rather choose to ask some travel agent to book a flight for them when they can just do it themselves for free/
Justfly is fast, convenient and cheap. I'd recommend this to all my friends if only they weren't such hermit who never likes to travel.
Already bought 3 tickets to Dublin to experience the famous riverside nightlife! Me and my friends will be going there next week
Decided to try out this small website on my flight to Perth. Turns out their service is good and not only that, it's nearly half as cheaper as other websites.
I'm a traveling instructor and usually, when I book flights, I avoid the airlines themselves. As long as you know what you're doing, you won't be wasting cash. I've tried Justfly before and it was fine. Customer service can be a bit slow depending on the day of the week (it's difficult to call them on Fridays) but other than that, everything is fine.
A great site that allows people to book flights in the comfort of their own homes. I'm all for it!
I really enjoyed my flight and tour to Washington DC last December. Thanks all to Justfly.com for all the cheap flights!
I am really grateful to have found Justfly.com as they allowed me to see my family again without having to spend too much money. I wish more companies were like this.
I'm glad I've tried them out instead of backing away after reading a few negative reviews because the company helped me satisfy my wanderlust.
I find it strange how Justfly offers these really low fares, and by low I mean $50 airline tickets. It's really surprising how this site doesn't have as many users as, say, Expedia or Travelocity. Would highly recommend to anyone I meet.
I always check Justfly's listings to find if the airline I'm booking with offers cheaper flights. Usually (around 80-90% of the time) they do, so instead of going for the airline itself, I go to Justfly. Why shouldn't I?
Justfly has the friendliest customer care service ever, I've been booking my flights online since 2007 hence I can say that after trying countless online travel agencies, this one is the only website that actually makes a customer feel special and worth their time.
What sets Justfly apart is the way they care about their customers. Once time, when my flight from Auckland to Ontario just landed, I received an email from the company asking how my flight was and asked me to rate it. It's a nice way to remind ensure their customer's satisfaction and I am glad I tried this site out.
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at social@justfly.com if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.