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Justfly.comReviews 6,164

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
742
value
701
shipping
312
returns
512
quality
611

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NL
1 review
0 helpful votes
Follow Emma L.
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Lots of choices, fast ticket confirmation, what else can i ask for?

Date of experience: May 12, 2016
Washington
1 review
1 helpful vote
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Scheduled multiple segments with domestic and international flights. Three of the segments were changed and we were never notified. Layovers changed increasing more than 3 hours for one segment and 3 hours for another. The only reason we found out about the change is because we looked online 3 days before leaving. Spent over an hour on the phone. All I got was "sorry"over and over. The rep could not tell us why we were not nipotified. We will not deal with them again.

Date of experience: May 11, 2016
New Jersey
1 review
0 helpful votes
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This is truly stunning experience with this product where you are your own agent. Very flexible flights, by the way.

Date of experience: May 2, 2016
California
1 review
1 helpful vote
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Purchased a ticket from justfly.com. They are horrible. It is impossible to get any customer service unless you are buying a ticket. They make you wait for at least 10 minutes on the phone to get refunds. I purchased insurance from their site that turns out to be something else once you try to use it. They wanted to tack on fees to cancel that came to almost as much as the ticket. They are not a to be trusted. Do not purchase from this site unless you want to start your trip one miserable note. When I contacted the airline they were willing to put my ticket into a bank for later travel. Justly would not release the ticket after I had already paid for it. In order for me to get away from them I would have fees higher than the original ticket price. It makes more sense for me to eat the cost of the whole ticket than to cancel with them. What a stink company.

Date of experience: May 2, 2016
Illinois
1 review
0 helpful votes
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I flew to visit Johannesburg, South Africa for a vacation and it was amazing. The tour was great and don't even ask me about the food.

Date of experience: April 25, 2016
New Jersey
1 review
2 helpful votes
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The flight deals are very affordable, but what makes them stand out is how they treat customers like me. I did not proceed with my booking yet they handled my call properly and with respect.

Date of experience: April 25, 2016
NL
1 review
0 helpful votes
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I dont understand why some people would rather choose to ask some travel agent to book a flight for them when they can just do it themselves for free/

Date of experience: April 22, 2016
Canada
1 review
0 helpful votes
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10/10 flights
April 22, 2016

Justfly is fast, convenient and cheap. I'd recommend this to all my friends if only they weren't such hermit who never likes to travel.

Date of experience: April 21, 2016
Florida
1 review
0 helpful votes
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Will book again
April 22, 2016

Already bought 3 tickets to Dublin to experience the famous riverside nightlife! Me and my friends will be going there next week

Date of experience: April 21, 2016
New Jersey
1 review
0 helpful votes
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Decided to try out this small website on my flight to Perth. Turns out their service is good and not only that, it's nearly half as cheaper as other websites.

Date of experience: April 21, 2016
New Jersey
1 review
1 helpful vote
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It was fine
April 20, 2016

I'm a traveling instructor and usually, when I book flights, I avoid the airlines themselves. As long as you know what you're doing, you won't be wasting cash. I've tried Justfly before and it was fine. Customer service can be a bit slow depending on the day of the week (it's difficult to call them on Fridays) but other than that, everything is fine.

Date of experience: April 20, 2016
Sweden
1 review
0 helpful votes
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Justfly.com is cool
April 19, 2016

A great site that allows people to book flights in the comfort of their own homes. I'm all for it!

Date of experience: April 19, 2016
Missouri
1 review
0 helpful votes
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Jusfly.com review
April 19, 2016

I really enjoyed my flight and tour to Washington DC last December. Thanks all to Justfly.com for all the cheap flights!

Date of experience: April 19, 2016
California
1 review
0 helpful votes
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Grateful for Justfly
April 19, 2016

I am really grateful to have found Justfly.com as they allowed me to see my family again without having to spend too much money. I wish more companies were like this.

Date of experience: April 19, 2016
Canada
1 review
0 helpful votes
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I'm glad I've tried them out instead of backing away after reading a few negative reviews because the company helped me satisfy my wanderlust.

Date of experience: April 19, 2016
Texas
1 review
0 helpful votes
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Dont buy from JUSTFLY
April 19, 2016

Not the best price like the company advertises. Too expensive

Date of experience: April 19, 2016
Australia
1 review
0 helpful votes
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I find it strange how Justfly offers these really low fares, and by low I mean $50 airline tickets. It's really surprising how this site doesn't have as many users as, say, Expedia or Travelocity. Would highly recommend to anyone I meet.

Date of experience: April 18, 2016
Australia
1 review
0 helpful votes
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Booking inquiries
April 18, 2016

I always check Justfly's listings to find if the airline I'm booking with offers cheaper flights. Usually (around 80-90% of the time) they do, so instead of going for the airline itself, I go to Justfly. Why shouldn't I?

Date of experience: April 18, 2016
GB
1 review
0 helpful votes
Follow Brandon L.
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Justfly has the friendliest customer care service ever, I've been booking my flights online since 2007 hence I can say that after trying countless online travel agencies, this one is the only website that actually makes a customer feel special and worth their time.

Date of experience: April 18, 2016
New Jersey
1 review
0 helpful votes
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Satisfied
April 15, 2016

What sets Justfly apart is the way they care about their customers. Once time, when my flight from Auckland to Ontario just landed, I received an email from the company asking how my flight was and asked me to rate it. It's a nice way to remind ensure their customer's satisfaction and I am glad I tried this site out.

Date of experience: April 15, 2016