Justfly.com

I purchased a ticket for myself and my 1 year old lap child. When I searched for tickets under those premises, it appeared that the tickets were much cheaper, because even though my lap child flies for free, they still divided the cost of the ticket between two people on the per person average. So I though I was purchasing a $60 ticket (I know, sounded too good to be true, and it was) and it ended up being $120. Maybe I'm just unobservant, but it seemed deceitful to myself and my husband that it would appear to be so much cheaper, since I'm only paying for one ticket.

Had to cancel due to family illness. Tried to cancel with Airline but was told had to cancel with JustFly. Tried to contact their customer support - never talked to a "live" person. Next tried to cancel online and had to pay a $100.00 fee just to cancel (on a non-refundable ticket). Total scam!

Justfly sold me a flight to Europe that they listed as "Economy". After purchase, they sent me a copy of the itinerary (on a JustFly proprietary form) listing the flight as "Economy". Lo and behold, when I check the flight confirmation number on Lufthansa, it's listed as "Economy Light". On Lufthansa, "Economy" gets a checked bag, and "Economy Light" gets zero checked bags.
This is a cut-and-dried bait and switch. Eminently dishonest. And I got these tickets for all of my family.
Justfly may well respond with some gobbeldygook, but that would be dishonest too. Because, you see, Justfly gives you a link to check the baggage policies of the carrier you book with... and guess what? Lufthansa gives you a free checked bag with "Economy". So if I got the ticket promised by Justfly, I'd have a free checked bag.
Justfly is intentionally dishonest.
Be warned.

Booking a flight with Justfly on American Airlines was an easy, pleasurable experience. I wanted a cheap ticket and at short notice. Not only did I get a reasonably priced ticket, though with a circuitous flight route, my overall interaction with a Justfly staff member was as pleasant as it was professional. On my next trip, I would absolutely be looking to Justfly to book my ticket... and hopefully get a more direct flight to my destination and at their usual great rates too!

I needed to reschedule my flight. I put in a ticket online. They stated they were processing it. I submitted the request 4 days prior once I found out my partner was sick with covid and can't fly. I received no notification, no change, and no response although I called around the clock. Then just to see if I could cancel, I was charged a $15 dollar fee and when I called Aeromexico they could see the cancellation but not when I called previously about the Change. What are they doing that they can't respond to customers? If I could give them a half star that would be a better rating. Such an anxiety stimulating situation in such turbulent times.

Jusfly issued tickets without any seat selection. Airlines do not take any requests for JusttFly tickets. If you call into JustFly customer service, you will be on hold for several hours and no one will show up. You will get the last seats next to the toilets. Not worth your money for these scoundrels

Please stay away from this company. They are out to get your money. I booked with them; they gave me a wrong date and I called to rectify it and they wanted to charge me a cancellation fees. I asked for them to change/modify it but they cant. I finally got them to refund my money without cancellation and then their refund policy is up to 10 days. If I didn't have enough money to book another flight; I will be massively screwed.

Bad company

Where do I even begin. I had booked a long distance flight with justfly and paid extra for seats. When I checked in with the boarding pass I did not get the desired seat I had paid extra for. I let this incident go, as I thought of giving justfly another chance. I booked another flight with them and within 2 hours my booking got cancelled. I called them and they said airline did not confirm their booking. I booked again, and guess what, my booking got cancelled once again. They don't take full responsibility of their bookings and don't investigate the matter to make sure, the incident does not repeat. There is no call from their side to fix the inconvenience that was caused. This has happened to many people around me. Their customer service is terrible and their supervisor is not knowledgeable. I would recommend to directly book it with the airline than go with these unreliable third parties.