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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I searched through google and major airlines one day, just to be blindsided by a $200 rate increase on my flight the next day. I found Justfly.com and they offered me a cheaper rate as the day before, as well as insurance. I got the flight I wanted, and more at an affordable cost. I will be using Justfly.com again.
I loved the website. Easy to navigate and the savings options are tremendous.
Everything was perfect, reception, pilot were polite and air plain was clean. They offered us a packed wipes to clean our seats.
Easy to use. I was very pleased with the service that was offered. I would definitely use them again and would recommend them to friends and family!
It was easy and the best price i have found. Very satisfied!
My experience was great. Logged on, typed in my flight requests, popped up cheaper rates than what I saw on other sites. Booked, paid, received all follow up information in me email.
Great, efficient, good content. Thank you very much for the provided services. Thanks for everything!
Easy. Fast to do. I will book my future flights here.
Booking was so smooth and easy! Great prices and the website is so easy to find anything your looking for. I will definitely be booking again with justfly. My friends agree this website is awesome!
I always find good flights and deals on justfly.com. I have been using justfly for the last 2years to book my flights.
Siempre he reservado mis vuelos con ustedes y siempre ha sido una excelente aplicaciĆ³n para utilizar y confiar, gracias
Easy and Efficient Booking! Highly Recommend Justfly.com
I've keep trying to change my moms flight and they make me wait 1hour and 30 minutes to tell me that they can't do it. My airline company tells me to contact them since I bought my tickets with Justfly.com. I Will never going to buy with them again.
Everything is quick, easy, and painless. It always gives me the best deals for when I want to travel. I will use just fly from now on.
Last year I booked a flight through them and everything went smoothly. However, another flight was booked and the flight was cancelled by airline due to COVID-19. This company will give you the run around to get a due refund. I only was able to get through to them after 10pm MST. Only after filling a complaint with the BBB, I received a receipt saying I would get a full refund. But I was told it could take up to 18 weeks to see the refund posted to my credit card. What a bunch of crap. My money should be refunded in a timely fashion, not almost 4 months after an approved refund. They don't give a valid reason for the hold up, just continuously blame COVID-19 so that they can hold onto your money a bit longer. From now on I will book directly with the airline to avoid the hassle.
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- Sitejabberās sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members