Justfly.com

Terrible customer service, charged $100 in change fees when Aer Lingus charged nothing!
And then claimed they could not get in touch with Condor when I could by phone within minutes, Joe Baker (prob a false name) is completely arrogant and useless

You just can't make this up, it is so bad. I called because we missed our connector, they claimed that I did not purchase the tickets so they could not talk to me. I of course purchased them, have the receipts, my credit card. When I asked to speak to a manager, because the idiot I was talking to kept insisting I did not purchase the tickets, she said the manager would not be able to help either, since their records showed that I did not purchase the tickets. Unbelievable scam operation.

So I booked a flight on justfly.com. And totally not their fault the COVID 19 virus hit and borders were closed... totally their fault I trusted them to cancel my flights since they charged me an additional $75 to do so 3 days before my flights were scheduled to leave! Now a month later they are telling me I needed to call the airlines myself and I am now out both the original flight cost... and the additional $75 I paid justfly to cancel my flights!

Justfly.com is a newcomer into the online traveling industry but it's quickly gaining more and more users like me. I booked a flight from SYD to HND for work reasons, I was able to get a ticket for 50% less than the original flight ticket.

We booked what was supposed to be an Economy ticket with just fly. Turns out it is Economy Light when you get to the website for the carrier and adds an extra $150 for baggage. The website is, in my opinion, purposely incorrect. Watch out!

Due to a death on the family, my brother died suddenly, I had to change my flight to Brazil from September 01 to August 09 and on this change, the agent made a mistake. Half hour later when I realize it, I call the Justfly again, they were investigating the error and would contact me. After 2 weeks, back to USA, I call Justfly, because nobody called me and realizing their mistake, they agree to return just some part of the money. Besides all the time that I spent with them on the phone, transferring me from places to places, not speaking very much English and telling me lies, as if the LATAM was responsible for it and NO, I got the ticket from Justfly, they made the mistake. Next time, I will call the company directly, not Justfly. Lesson learned! Don't use this company. They will not assume their mistakes and you will pay for it! I ended paying more than the original ticket. Would been better if I had got a new ticket!

I booked a round trip flight this morning and when I go into to review, they booked my return flight under some random passenger's names! I called them to find out what is going on and they confirm it was an error on their part and that they would be escalating this. Hours later I get an email stating my reservation was cancelled! I call them and they stated they cancelled my entire reservation instead of just rebooking the return flight which was with another airlines. Now I have to scramble to get another flight. Never again will I use them, wish I would have booked directly with the airline.

The issue I had with JustFly is that I had to cancel a trip to Mexico last minute. They offered a full travel credit but required a $150 cancellation fee. I paid the fee and received a credit of about $457. When I went to rebook my trip, both directly through JustFly as well as through Kayak, I found another flight, same origin and destination, for $407. When I tried to book it on JustFly, I was not able to use my travel credit, I had to use my credit card. Turns out in order to use my travel credit, I have to book through My Bookings which leads to a different flight search. I found the exact same flight, as on Kayak and their website (which was $407) offered to me for $660. They are adding a $253 mark up just to use the travel credit. That is absolutely ridiculous and should be illegal.

I encourage you to research company thoroughly prior to booking.

If you wanna book a flight they will answer the phone in 30 seconds, but it took me a week to change flight no one answer me. This is scammer because I canceled trip by myself airline refund $366 Justfly took $200 for no reason. I wish if there is less than one star to leave for this trash robbery agent