I have a ticket which needed to be changed. I'm on MONTH 3 with working to have it changed. I'm even paying $60 in justfly fees to use the credit. The worst part, is after speaking with customer service, they use ‘Agent Names' and not real ones. So good luck trying to get a change made. If company employees don't use real names, then you shouldn't trust them. Absolute B. S. save your money and go else where.
Having numerous problems with seat assignment & credit card being charged for transactions that are not explained & no one at Justfly was able to explain the charges. Very unsatisfactory experience & will not use again.
I always find the cheapest flights on this site! There are never any issues with the functionality of the website and navigation is fairly easy. Flights are found from several different airlines to put together the package that fits my needs and parameters perfectly. Whether it is the cheapest cost I'm looking for, timing of the departures/arrivals, or particular airline I would prefer to fly - you can find the perfect itinerary for your needs. In addition, I've mistakenly booked a flight that I needed to cancel, it was a quick 5 minute phone call, full refund, no cancellation fee, and I was able to book the correct flight right away! I HIGHLY recommend Justfly if you are just looking to fly!
We bought a ticket from JustFly.com, but need to change the outbound date, since I had food allergy and was in the emergency room.
When we tried to change the outbound flight, the nightmare started! My husband spend 20 days/times (no joke) calling them, each call was 3 hours long (no joke), and as I write this review, our issue has NOT been resolved. They put us on hold every 5 minutes, each call we made was at least 3 hours long. We are going crazy dealing with JustFly.com. I have never in my life dealt with a such bad company; they are full of scams and fraud!
They increased our air fare each time we called, up to this time, they are overcharging us more than $3,000 USD already!
Hi Lidia,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
Overall, I would recommend them to you. If you want your trips done properly that is, I find that Justfly's always managed to give us users what we'd exactly been looking for, which makes their service very effective in my opinion.
Never again! That's what I get for trying to save a few dollars! Hidden fees and poor customer service! The rep basically told me - you get what you pay for. The fares are discounted, so what do you expect? I called two seconds after booking- they were like- you should have read the fine print, loser! Now, I don't know if I'll even sit next to my ten year old on the flight- and to change, upgrade or even cancel, that's another $150. What? Is this legal?
Cool competitive prices in the Market. After days of scouring through all the more popular ones, I stumbled upon JustFly which since more laidback can use its efforts getting what customers want: Deals. I suggest you switch from those scam companies to use the real thing.
I had to call customer service a few times because the email from JustFly with my supposed itinerary just brought me to a broken link. I got the same girl every time I called customer service, and she was more frustrating than helpful at first... Kept interrupting me or not fully listening to what I was saying, and then almost sent my itinerary to a completely different customer's email address. But in the end, it all worked out, so I can't be too upset over something so insignificant in the grand scheme of things. Just didn't expect to spend so much time on the phone for something like that.
One of the few sites that actually deliver what they promise. I usually fly from Portugal to Canada (my home country) and most of my tickets are booked from JustFly. Never had any major problems aside from small glitches and lags, but generally, their site is very responsive and simple that even my own mother could use it.
Agent very helpful with problem I had booking online. Very friendly and gave us free seat numbers to sit with other two members of my family. When asked about a wheelchair, one is to be provided at each port of exit!
I like how I can get last minute flights for a decent price. Other sites are a bit more. I go visit my family every two months I'm always on fixed budget so this helps me be able to see my mother and family. Thank you!
I book a flight saying that it was nonstop! When I got there at the airline told us that they don't have nonstop to my destination!... bad advertisement from this airline! Also the customer service is a joke! They put me in hold for hours and transfer me to one person to another.
The worst travel company ever! Do not deal with them. Make sure you read all the small print if you are purchasing a ticket. There are so many hidden costs. What I thought turned out to be a cheap ticket ended up being the most expensive ticket purchased. They make everything so very hard and suck every dollar they can from your visa card. CROOKS
After the review letting people know that they could change their tickets through AA, justly found my review and actually emailed me to let me know that they checked on my reservation and changed it back and made sure American airlines would not change any other reservations. However, when I logged into the website to verify this, they had deleted my entire itinerary and no bookings exist at all. And they kept my payment. I guess this is now becoming a legal issue. There are many other travel sites. Use them.
I booked a ticket through Justfly.com. I needed to change the flight and called them. They told me that they can not do that because it is non-refundable. I called the airline and they charged me 75.00 and changed it with no problem. Do not use them. They are just like the other discounted, greedy, sites. Its not worth it.
They cannot do anything right and you are stuck with tickets and random changes that airlines companies might make. Nothing works in their system not even the touch tone automatic system that takes you on loop and never recognize the option your choose. Yes this website should be banned and qualified as a SCAM!
Purchased tickets cancelled flight. Just fly had me pay extra to have the right to cancel and get credit just to find out that they do not give you the credit. They Rob you of your money will not let you use it towards a flight credit. They basically took my 300 and said im sorry theres nothing we can do about it. Never purchase a damn this off this $#*!ty website. Also nobody is from the states on the phone sounds like there in $#*!ing india. Scam Artist
We booked a flight for over $1900 for my wife to go to her mothers funeral overseas, The omicron variant hit and travel restrictions would have forced her to a hotel room during the funeral so we cancelled within the 24 hour window and paid $75 to cancel. The refund never happened and the charge is through Voyages a la carte on our credit card. There is no way to call them and get a live person. They have not assisted us in getting a refund and now we are being forced to file legal proceedings against both companies until someone gets this resolved.
Looked for a reservation last minute online scrolled through several sites found a realistic Lu cheap flight got kicked out of the system lost my first lower price had to settle next day for a little higher system said it was because of insufficient funds not true paid same card next day no problems
Allows you to get your best flight by adjusting dates with ease and convenience. Fast check out process and received confirmation email quickly. Will use from now on to book my flights. Thank you! :))
It was a nightmare! Scam. They offer seat selection for added $$ fees and don't have an arrangement with airlines to do so. We had no secured seats for any of our international and domestic flights. They never confirmed or informed us of our status. The online support was awful. They hang upon you when you are put on hold. A real mess don't book with them EVER. No savings!
Overview
Justfly.com has a rating of 2.7 stars from 6,162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Louise,
Thanks for taking the time to review our services. We truly appreciate your positive feedback. If you have any questions or concerns, please don't hesitate to send us a private message. We'd be happy to help!
Kind wishes,
JustFly Team