Justfly.com

When checking out after selecting flights they offer flight cancellation insurance for $90.60. I purchased it. After booking flight they offered travel insurance that covers the flight cancellation, health insurance, dental and much more. Now they won't refund the $90.60

The agent that I spoke to was very helpful and did her best to answer my question. The reason for 4 stars is that, although I don't believe was the fault of the agent, the information was incorrect. Here is the issue, United flight out of Philadelphia to Philippines. There is a code ZFV, it's a code assigned to a flight. However, it is actually a code to take a specific train from Philadelphia to Newark New Jersey. I will fly out from Newark NJ. Return flight no issues. If Justfly could find out specific details of which train, leaving from exactly where. According to my research the rail line doesn't know anything. So if Justfly has people that are good at solving puzzles or figuring out a mystery. Maybe a call to United Airlines would be fantastic since it's their arrangement for them to provide clear information for passengers for these types of unusual situations.

The experience I had with justfly was quite unpleasant since they are not able to help and seek a fair solution to help the customer, when they announce that the trip if you cancel it is free then they tell you that it is 4 hours after the reservation and the You call to talk to someone and never answer. What kind of company that does not have enough employees to answer and in order to tell me a girl does not have anyone who speaks Spanish. Waoo I was surprised how these company discriminate against Hispanics. Exhorted all who do not buy from this agency called justfly. And to top it off for canceling without spending 24hr you have to pay $ 75 dollars per person that's how they live this agency robbing the money to the passengers.

These guys are thieves, I called 15 times to get my refund as lufthansa said I am eligible for that. But every time I call they lie and keep me on hold for 4 hours. Never ever book with these thieves. As for my refund, i will get it JustFly but i will make sure i light you up on social media and any other platform on earth. I put my self in harms way to earn a living, I pay for something and you cannot deliver you give me my money back.
They tell me they will call me back 24 to 48 hours, i dont get a call, i call them and we start the process over again, with the "oooh we are doing everything we can we will call u back in 24 to 48 hours"
They are thieves and using the pandemic as an excuse to steal. #shutdownjustfly

Terrible, terrible, terrible. It has been 5 days since I purchased my flights. My flights came to around $600 and I have been charged $1200. I have tried to call 5 different times and have been on hold for more than 10 hours with no avail. They are crooks. There is no way to contact them except through phone which I am not even convinced that anyone is actually answering. They have no call back options and no email address. I would never buy from them again.

Terrible company. I missed my flight from Brussels to LAX and tried to get in contact with this company. Needless to say they NEVER pick up the phone! And I was on hold for almost 3 hours. Yes 3 hours until I gave up. I had to buy another ticket because of this!
DO NOT USE this company to buy airplane tickets!

False advertisement, they will have a phone only fare that is a totally a lie. They will ask for your number just in case it gets disconnected and ask you for a second number. At soon I provided my wife and I numbers they told us that sorry but the airline sold the tickets and the only one they got was double the price. I told them no and found the same fly in another website for cheaper price. But the only bad think that made me write this review that at soon I hang, like magic, my wife and I started receiving advertisement phone calls from all type of companies. I never before receive so many advertisements call. I dont have proof! BUT WHAT OF COINCIDENCE!