Keurig

5th Keurig stopped turning on after Descaling - No more Keurigs.
7 day a week Tech support is a joke. Agents absolutely no help.
They told me to call another number that isn't open.
Same thing happens with each machine. Should last longer than 6 months this time.

I'm so happy I went back to Nespresso the number one coffee machine in the world I returned that piece of garbage Keurig they got it for a Christmas gift and I was a don't waste your money on that that's garbage get something that gives you a real coffee with crema Keurig is nothing but weak weak coffee nothing good about it complete garbage nespresso's the real thing

I am the only user of the coffee maker in my home and I clean it meticulously but, without exception, they have all failed within 6 months. Keurig apologizes and offers a replacement (one replacement for each one purchased. Meaning I have stupidly purchased two of these expensive things) There isn't any sort of warning, just that it doesn't work. I wish I had read the reviews prior to letting Keurig disturb my life. I have no proof of purchase for the latest failure because it was the warranty replacement for the one I purchased last Christmas.

The Keurig website is the worst I've ever used for any company. Unable to get instructions how to descale my particular unit. Customer Service rep gave me incorrect information, then emailed me the same website link I already told her doesn't function. Emailed for support, got different information, also incorrect. Have spent two hours trying to descale my simple K Express unit. Asked for Supervisor to assist me, not available, may or may not call me. The Keurig website and customer service get a zero rating from me. I will never use their products or company again.

I ordered my coffee on auto ship for convenience so I don't have to think about it. I get points for doing so. I was told when I signed up I could use my points at anytime. I went to use them after letting them build up for over a yr & was then told I have NONE! That's because u have to login and use them every 90days! Who looks at their coffee auto ship account that often? Isn't that the point it's convenient & you don't have to look at it. I called and asked to speak to someone & they spent 30 mins changing an address. They were clearly new or untrained. I asked for a supervisor & was told NO! I said I will hold. They still said NO!' They told me I could get a call back within 24 hrs & guess what I never got a call! It IS CHEAPER TO BUY FROM MANY OTHER PLACES & the only reason it was good from Keurig was the point. But they are not as promised either. I had been a client for over 2yrs. But glad I cancelled because I saw I was OVER PAYING DRASTICALLY for coffee.

My keurig just died after only 14 months! We clean it on a regular basis, this is the second one we have had to buy, for the price of them they should last longer than 14 months! This is Unacceptable. Very upset with your product.

I have bought this product twice, once in 2020 and then in 2022. We followed all the maintenance instructions on it. Both of them stop working all the sudden after two years. Just do not power on at all (connected all the time to a surge protector), tested on different outlets.

Used once a day, in the mornings, with the carafe.
Stay away from this product unless you are planning to replace in two years.

After you do thier process of descaling it just turns off and that the end of your coffee pot customer service was of no value I give the 2 thumbs down. No wonder it's made in Taiwan.

My original Keuring lasted 12 years before it started making strange noises. I bought a new one which lasted about two months, so I upgraded to the Keurig Classic ($199.99). This one lasted about 9 months and suddenly started spitting water onto the counter when the maker was plugged in but power was OFF. From that time on the power button did not work. Totally useless. Loved my original,but will never buy another piece of junk again. I suspect the Original owners have sold to yet another third world country. Shame on you!

This is my 3rd broken one in 2 years, lasting this time 6 months. I sent in receipts from web purchase detailing the purchase that they don't accept. The product is junk and Keurig doesn't back their product. I will NEVER buy another one nor will I ever recommend one. It's overpriced junk that has zero durability. They know it, that's why they don't back it. Absolute garbage.

The Keurig coffee maker does not make a good cup of coffee. The coffee comes out very weak and tasteless. Using a clear cup, the coffee is transparent with little or no dark coffee-like color. Really bad!

I bought a Keurig Duo Plus 18 months ago at Bed Bath & Beyond. I registered the product several days after purchase and got a confirmation email that it was registered. The coffee maker recently died and will not turn on. This seems a common issue from my research. Even though the company acknowledged I had registered the product they will not replace it without an original receipt even though I supplied a credit card statement showing the purchase. I was registering a number of new products after a move and didn't realize this and tossed the receipt after a year and the BBB bankruptcy believing the product was covered. Most companies request a copy of the receipt be uploaded as part of registration and they should as well. Keurig wouldn't budge on a replacement and honestly the product is crap. I never got a hot cup of coffee out of this machine. I will never buy another Keurig product. What garbage and awful customer service!

We've had our Keurig coffee machine for two years personally - my partner had it longer than that. Previously I used a Starbucks pod machine which I found a bit more of a clunky process. This is extremely simple to use, insert pod, press button and go, and fill up the water when it's empty. I have had no problems with it and the coffee quality is solid and consistent. It's fairly easy to clean. We did have to find our own third-prtay solution for pod storage. Overall I can't complain - may get a device with a larger water storage next time, or more espresso capabilities, but it's been a good experience overall.

This is the 3rd one that Keurig replaced. I see many reviews that have the same issue. Keurig response is always the same. We're sorry contact customer service. The single Keurig K Cup has an ongoing issue. Unit cost $169.00 and is Junk.

Faulty machine, only 62 days old, called CS and had to essentially do my own troubleshooting as they were none too helpful beyond standard FAQ stuff on their website. Agreed to send replacement gasket as attempt to fix ('we won't charge you for the gasket this time, normally $19.95"... the defect isn't my fault/doing) but then sent me only a "Gasket Replacement Tool", a useless piece of lawyer-made plastic to keep one from poking themselves on the needle, and no gasket. After three follow-up emails and contacts, they still are not responding to my request for replacement. My suggestion is don't bother contacting them, just donate your machine to Goodwill if it still semi-works, and write it off as a lesson learned.

My $169.00 Keurig Supreme Plus stopped working two days after the 1 yr warranty. I had a cheaper & older one for 7 yrs with no problem & still working. Contacted Keurig about replacement. They will only give me 20% off $189 model. I cleaned the machine every 3 weeks, but the clean light would never go out. Must have been defective from the beginning, but Keurig will not help. So sorry I bought this Keurig or any Keurig model.

I have been trying to return an order for 7 days straight now. Have called/emailed/chatted everyday and still haven't gotten any help. Everyone I have spoke with tells me that I need a specialist and they will get back with me. Yet I haven't gotten anything back. However I get a survey immediately after every contact. You better believe I am leaving the more accurate/awful reviews possible. Definitely wont be purchasing from this company in the future.

After trying to get the chat person to help, they referred me to call customer service. After waiting for 20 minutes, a recorded voice came on and asked me my name. I answered. No response. Same auto voice, I answered, no response. Happened 5 times. Then I was told because there was no response it was hanging up. I HATE THIS COMPANY BEYOND WORDS! I WILL FINISH THE COFFEE I HAVE AND TRASH THE BREWER. THEN MOVE TO NESPRESSO OR ANYONE, ANY COMPANY, ANYTHING BUT KEURIG. Unbelievable incompetent -- and that's JUST the customer service complaint. I could go on...but you get the point. AVOID THIS COMPANY AT THE RISK OF YOUR SANITY.