Keurig

I had contacted keurig on 5/11 due to error code 2 popping up with every cup we brew. Didn't matter the size or brand. At first, the young lady seemed to care. She proved it was a bad coffee maker through trouble shooting. Wouldn't even make hot water. She gave me 3 simple things to do; 1st, take a picture of the s/n. 2nd, take a pic of the brewer sitting on a hand written piece of paper with my name, address, service number. I did all they required. Then I got an email stating they couldn't accept it and I'd have to send it in. It's already been several days since I've had coffee. We are handicap here. They didn't care. I had no way to mail them anything. I had no box to ship it in. They refused to mail the new maker to allow me to ship the old maker back in the box. Several emails and pictures were sent to keurig. Finally, I refused to speak with the girl now the 15th of May. I asked to speak with a supervisor. Then they agreed to send the coffee maker and allow me to mail the old one back. I am not asking for any kind of special treatment from them. But understanding to our circumstances would of been nice. I can promise you I will NEVER have another $240 keurig in my home! What a waste of money! Everytime I sent an email, they couldn't accept it. And then, when I gave them more than they asked for, they changed the rules. Now they want a date of the troubleshooting with them. So apparently registration of your device when you get it doesn't prove ownership. You have to write out a note and send a picture. So apparently calling in and troubleshooting a device keurig doesn't keep track of it so you need to include on a hand written note what day you called to troubleshoot it. So apparently telling them you have no control of your hands and are unable to write and ask them if you can type it out and print it, they can't accept that. So apparently when you ask to speak with a supervisor, they refuse and agree to do what they should of done 4 days ago.

I purchased a Keurig coffee pot and registered it the same day. They offered a good deal on K cups on line butwould not allow their promotion code at checkout. Two days latter While refilling the water reservoir I noticed a crack in it. Called Keurig waited forever to talk to a Rep who told me it was not covered under warranty once she realized it was only a few days old she said it would be replaced. I asked why on line there offer code was not accepted and she told me she would order it for me. She took the order and since I was on their site I saw the order which was for full price including the reservoir plus full price for the coffee I told her and she said that was not what she had on her end and gave me the correct price. After going back and forth with her about what l had on m end even after refreshing my screen I took her word for it. When I received my confermation it was for the full amount. I contacted Keurig again and they sent my complaint up to another department. That individual called and said they would stop the order and L would not be charged for it he redid the order and it was right I never received the first order but I did not receive the first order but I did the corrected order when I got my charge account statement I was charged for both. I called them again after twenty minutes of be told my call would be answered by the next available rep I hung up and cared my charge card co and filed a dispute. Now I will wait for that response but deducted the charge from my bill. Corporate America has found the perfect phone response they are sorry but they are receiving an extremely high cll volume and it will be answered by the next available rep. Unfourtanety you may be old and grey before that happens.