KeurigReviews 253

I placed an order for a new brewer, some pods, and a starter cleaning set on 10/25/2025. My billing address and shipping address differ due to being a traveling healthcare worker. I put in my correct shipping address, and then input the billing address next as specified by the website.

Unbeknownst to me, when I put in the billing address, it somehow changed my shipping address to match the billing address. I did catch this error immediately after I placed the order, however, even one second after the order was placed, there was no way for me to correct the mistake: I could not cancel the order, I could not correct the addresses - anything. There are many sites I purchase from that have a very brief window in which a customer can fix something like that, however, turns out Keurig is not like that.

So this all occurred at night and customer service was not open. I researched when they open, and I woke up the next day at 4AM my local time to call customer service as soon as they were open. Even though I did everything in my power that I could, customer service said they could not help because the item had shipped already. I did see where the label had been created, but UPS said they had not yet received the package. I explained this to the customer service representative, so she said she would try to fix the address. In the end, she said she did fix the address.

So, I thought the issue was fixed. Turns out, it was not. The package was delivered to the incorrect address. So now I had to pay an extra $100+ just to get the package to my current and correct address.

This oversight with the website function, where customers have no leeway to correct simple mistakes (that might have been caused by the website itself changing the billing and shipping addresses to match), is incredibly frustrating and, at a time where money is already stretched thin in this economy, is extremely costly to the customer.

Simply put, this has certainly decreased my opinion of the Keurig company and troubled my relationship. It is hard to want to be a customer after this incident, and especially hard to want to recommend this company to any other shopper.

Buying from the Keurig company turned out to be a mistake. They brag about how fast the shipped our purchase, then we find out from UPS that all they did was create a label. 4 days later UPS still does not have possession of the shipment. I emailed Keurig and they say they will answer my email in 3 days - No, I do not recommend buying anything directly from Keurig.

Website is confusing and frustrating to use. Prices for k cups are good.
They don't have reps that speak well, and their policies are not customer friendly.

5th Keurig stopped turning on after Descaling - No more Keurigs.
7 day a week Tech support is a joke. Agents absolutely no help.
They told me to call another number that isn't open.
Same thing happens with each machine. Should last longer than 6 months this time.

I'm so happy I went back to Nespresso the number one coffee machine in the world I returned that piece of garbage Keurig they got it for a Christmas gift and I was a don't waste your money on that that's garbage get something that gives you a real coffee with crema Keurig is nothing but weak weak coffee nothing good about it complete garbage nespresso's the real thing

I am the only user of the coffee maker in my home and I clean it meticulously but, without exception, they have all failed within 6 months. Keurig apologizes and offers a replacement (one replacement for each one purchased. Meaning I have stupidly purchased two of these expensive things) There isn't any sort of warning, just that it doesn't work. I wish I had read the reviews prior to letting Keurig disturb my life. I have no proof of purchase for the latest failure because it was the warranty replacement for the one I purchased last Christmas.

The Keurig website is the worst I've ever used for any company. Unable to get instructions how to descale my particular unit. Customer Service rep gave me incorrect information, then emailed me the same website link I already told her doesn't function. Emailed for support, got different information, also incorrect. Have spent two hours trying to descale my simple K Express unit. Asked for Supervisor to assist me, not available, may or may not call me. The Keurig website and customer service get a zero rating from me. I will never use their products or company again.

I ordered my coffee on auto ship for convenience so I don't have to think about it. I get points for doing so. I was told when I signed up I could use my points at anytime. I went to use them after letting them build up for over a yr & was then told I have NONE! That's because u have to login and use them every 90days! Who looks at their coffee auto ship account that often? Isn't that the point it's convenient & you don't have to look at it. I called and asked to speak to someone & they spent 30 mins changing an address. They were clearly new or untrained. I asked for a supervisor & was told NO! I said I will hold. They still said NO!' They told me I could get a call back within 24 hrs & guess what I never got a call! It IS CHEAPER TO BUY FROM MANY OTHER PLACES & the only reason it was good from Keurig was the point. But they are not as promised either. I had been a client for over 2yrs. But glad I cancelled because I saw I was OVER PAYING DRASTICALLY for coffee.

Bought a Keurig K Mini on 10/24/2024.
Took it back to Target the next day, after callng Keurig.
It only heats the water to a WARM temperature NOT HOT. In order to extract the flavor of coffee the temperatue needs to be 180 F or higher. I took the Mini K back for refund after calling Keurig 3 times. Don't buy a Mini unless you like WARM coffee.

After you do thier process of descaling it just turns off and that the end of your coffee pot customer service was of no value I give the 2 thumbs down. No wonder it's made in Taiwan.

My keurig just died after only 14 months! We clean it on a regular basis, this is the second one we have had to buy, for the price of them they should last longer than 14 months! This is Unacceptable. Very upset with your product.

This is my 3rd broken one in 2 years, lasting this time 6 months. I sent in receipts from web purchase detailing the purchase that they don't accept. The product is junk and Keurig doesn't back their product. I will NEVER buy another one nor will I ever recommend one. It's overpriced junk that has zero durability. They know it, that's why they don't back it. Absolute garbage.

So I have a smart brewer that started recognizing fresh new pods as used pods. Called customer support representative has me do a brew cycle camera thru wifi confirms issue representative then has me lift lid with the already pierced pod and my smart brewer decides hey good pod and brews. She then escalates to tier 2 to check software and says we will call you in less than 48 hrs. Week later get email we can not reach you by phone so I call back get the run around that oh even though I have numerously updated my phone number thru them and on the app they are still calling my old land line I got rid of 10 years ago. Have me go thru hoops again ask to speak to supervisor which they refused and promised a supervisor would call back before end of day and that they personally updated phone number. We'll no phone call received. So I call back today get a supervisor finally they verify all the issue and low and behold still have old land line as contact. This has been going on for a week. Their answer is oh so sorry now we want you to take a video send it to us for us to review and verify that there is an issue even though their own damn machine sent them fricking pictures thru wifi and they will call me back lmao. Now I am fully insulted you can't even update a phone number bit I should jump thru hoops for you to fix my machine so I can over pay for coffee by buying your pods at a box of 100 k cups weighing 2.4lbs or 39.1 oz or 1110 grams for $46.99. Thanks to the awful care I did research and guess what I did deserve to be treated like a pos due to sheer stupidity. 1. I am way over paying for sub par coffee. 2. Keurig has been sold to an investment firm and merged with Dr pepper thus crappy out sourced customer care 3. Other brands like Cuisinart who actually care about customer service make single brewer that freshly grind my beans and overall between brewer and coffee I will now save money. So I lesson learned when company can insult its consumers find a better company. Maybe they should stop wondering why their coffee sale have dropped and do some research into customer retention.

Read another review that was spot on to my experience. Brewer purchased 09/2023 lasted almost six months. Took care of brewer as the manual suggested. Received a replacement brewer, that immediately made loud noises, and produced coffee grounds in the cup. Then a second replacement lasted almost a whole month before making strange noises, smoke came billowing out by the K-cup holder, and then it would no longer power on. Keurig warranty means absolutely nothing. Unable to receive a brewer that actually brews a cup of coffee, as the product is intended. Customer Service/Corporate awful, phone breaks up, or disconnects call. Two out of three phone numbers provided in an email response do not work. A refund was supposedly initiated in May, to only hear "I'm sorry, you will have to return the brewer to where you originally purchased it." The original brewer contained a piece of paper that indicated to not return the brewer to a store, but to call for service/warranty. I was advised before first warranty replacement to dispose of the original brewer. I have the receipt, cannot return an item to the store that I no longer have.

I bought a Keurig Duo Plus 18 months ago at Bed Bath & Beyond. I registered the product several days after purchase and got a confirmation email that it was registered. The coffee maker recently died and will not turn on. This seems a common issue from my research. Even though the company acknowledged I had registered the product they will not replace it without an original receipt even though I supplied a credit card statement showing the purchase. I was registering a number of new products after a move and didn't realize this and tossed the receipt after a year and the BBB bankruptcy believing the product was covered. Most companies request a copy of the receipt be uploaded as part of registration and they should as well. Keurig wouldn't budge on a replacement and honestly the product is crap. I never got a hot cup of coffee out of this machine. I will never buy another Keurig product. What garbage and awful customer service!

The Keurig coffee maker does not make a good cup of coffee. The coffee comes out very weak and tasteless. Using a clear cup, the coffee is transparent with little or no dark coffee-like color. Really bad!

I have bought this product twice, once in 2020 and then in 2022. We followed all the maintenance instructions on it. Both of them stop working all the sudden after two years. Just do not power on at all (connected all the time to a surge protector), tested on different outlets.

Used once a day, in the mornings, with the carafe.
Stay away from this product unless you are planning to replace in two years.

After trying to get the chat person to help, they referred me to call customer service. After waiting for 20 minutes, a recorded voice came on and asked me my name. I answered. No response. Same auto voice, I answered, no response. Happened 5 times. Then I was told because there was no response it was hanging up. I HATE THIS COMPANY BEYOND WORDS! I WILL FINISH THE COFFEE I HAVE AND TRASH THE BREWER. THEN MOVE TO NESPRESSO OR ANYONE, ANY COMPANY, ANYTHING BUT KEURIG. Unbelievable incompetent -- and that's JUST the customer service complaint. I could go on...but you get the point. AVOID THIS COMPANY AT THE RISK OF YOUR SANITY.