Kia Motors Finance

I love both my Candenzas. They are fabulous family sedans that require very little in the way of maintenance. Look great. Ride great. Just great cars. However, if I decide to get another Kia Cadenza or other Kia, I'm going to come in with my own financing already secured. Kia Motors Finance is absolute BASURA. They are intrusive, habitual line-steppers.
We had to make a payment late because I got a new job and we all know about that lag between starting a new gig and the first paycheck. I called them to inform them of this and they said they would note it to my account and no collection calls would happen. Literally THE DAY after my due date, the calls started. When I told them my situation, they said they had no record, even though I got the name of the customer service agent and had recorded the phone call on my phone.
They then asked me if i could make more than the amount due "to stop the collection calls". When I said no, I could not because I had other responsibilities and had met my obligation, they literally suggested that I be late on my mortgage or preschool payments to pay them extra. Yeah, i'm really going to risk losing my house or having my child kicked out of school to pay you above and beyond my monthly payment.

This is my second go round with Kia Motors Finance and they were not this way back in 2015. Something has changed and I don't like it. I have half a mind to terminate my lease and go get a different car. They are ridiculous.

I had been a customer with Kia Motor Finance for 2 years and had made all my payments faithfully and on time. During the Coronavirus pandemic I was temporarily out of work starting in early April and I had heard that Kia was doing payment extensions to help their customers. So in mid May I called them to see if I could get just a 1 month extension and they immediately said, no because the economy has opened back up. I explained that I work at a bar, and bars in Texas have not opened back up. She then told me I need to fill out an online request and so I did, but it was immediately denied! I couldn't believe they would do this to me! I heard they are automatically giving new customers 3 months deferred payments, but they wouldn't even give 1 month to me, a long time and faithful customer! So they're losing me because I am going to refinance with a much better company and this new company is going to give me 3 months deferment! So Kia is losing a great customer because they just couldn't bring themselves to help me for 1 month! My advice to you? Stay away from Kia Motor Finance... stay far far away!

Absolutely the most horrible and worst customer service including the agents and the supervisor. It has been more than a month we are following up with this company for transferring the vehicle registration title from one state to another and it's the worst experience ever. First, all the agents are extremely rude, not at all trained for what kind of job they are doing, and they have no idea how the services work and no work ethics. Each time you call, each agent will give different information and completely mislead you. Also, they never accept their faults, always blame other departments and people. Even one of the Supervisor named Crystal (Emp ID *******) from customer service of KIA had no idea about the job duties, blamed the title department, and said that it will take more than 6 weeks to send the request and in the end did not give any guarantee that the process will be completed. We have been trying to send our requests regularly on daily basis but still no response. The answer we get is that you are not the only customer. Honestly speaking they don't even deserve any stars and request everyone who wants to buy KIA vehicles, DO NOT GO WITH KIA FINANCE. THEY ARE THE WORST.

Kia has said it is because of a upgrade on their system in March is why they are having problems posting payments.

I payed June payment May 20th online. It cleared my bank on the 22nd. When I look at payment history is shows it there but not placed on principal and interest. This happened to me in May to but when I received a email saying my payment was late I was shocked then when I looked at my payment history I seen the payment was never moved over to principal and interest.

I called Kia and was able to get if fixed within a week. When I talked to Kia that day I said I see my June payment was also just sitting there. I was told that to would get fixed. Each week I call this is a joke I am on hold at least a hour to two before someone picks up. Every week they say the same thing. We can see the payment we are unable to transfer you to accounting they do not take phone calls all we can do is email them. Accounting will have it fixed within a week. May 20th they received my June payment it is now July 8th with nothing being done.

Not sure what I am able to do if Kia reports my payment late to the credit bureau all I know is until they fix this I am to afraid to make my July payment.

Kiamotors has the worst customer service I highly recommend if you buy a Kia do NOT go through Kia motors finance for the loan they do not do what they say I am on my 3rd supervisor regarding wrongfully pulling my money out and they are listening to recorded calls because I demanded they did because I will use them in court if I have to. They are not indemnifying on giving me the refund I deserve period I did not authorize the withdraw and do not have auto pay set up so this is beyond ridiculous and infuriating. To think I used to work for them and promote them and have financed 5 cars through them specifically! Never ever ever again ill take higher interest rate over this crap. Worst customer service ever. I can't wait for them to call me back after listening to the calls proving how bad they messed up grrr. Now onto tiktok Google etc on to destroy their reputation and hopefully help others never go through waking up to your bank account being negative because someone took your $ that they never had authorization to take.

EXECUTIONERS!
DISGUSTING!
After I payed 35 months on time with no headaches, no late fees, they dont want me to pay the last month in payments. IM DISABLED IN A HOSPITAL NOW!. I called them to make an arrangement to pay the last month since Im in the hospital WITH PROOF OF IT! And they sayed "ITS DOESNT MATTER YOU ARE DISABLED IN A HOSPITAL" You have to pay the $1000 by march
I never sayed Im not gonna pay, I said I will but in payments since Im in the hospital and is THE FREAKING LAST MONTH! I PAYED 35 MONTHS ALREADY! And you dont wanna help me so I can pay the last month? I gave them the sorento tecnically brand new, 11,000mi in 3 years and you cant helped me so I can pay the last month in payments?
HORRIBLE EXPERIENCE WITH KIA OVERALL, NEVER AGAIN
J. RAMOS