Kia Motors Finance

Here the thing: Why is there so much that the paying customer has to do to insure that these guys have the right info?
I lease a KIA in 2017. No issues. Loved the care.
Then we lease a new 2020 Kia and administratively, things started to get confusing. I returned the first lease, and the payment was still do on for that month - even though I didn't have the care anymore. Gpt that squared away, and then we leased a 2023.

Aye curumba what a fiasco.

Lease ended in June so we went to the dealership and opted to lease a new vehicle. Wasn't available until August so we had to extend out lease 3 months. Here's the thing: I had to do the administrative work - not the dealership. I had to explain that why Kia couldn't provide me a new vehicle in June.
Next came the plethora of emails & letters about my end of lease options. Then - after I got my new vehicle in August - threatening letters of exercising my end of lease options - even though I had turned in my vehicle and made my first payment on my new vehicle.

Today - literally on this date - I went to make my payment on my new car and was greeted with pop ups about my end of lease options on my last vehicle.

Maybe some of this is the dealer, but I'd like to think I'm owed some compensation for all the bookkeeping and administrative work I've been doing. I mean, I still owe my last payment to them according to my credit karma page.

Just very frustrating.

Love the new Kia, but the process is almost not worth the car.

While setting up autopay an extra payment came out of my bank account. I called in for over two months to get my money back. I was told a check was sent out but I never received it. Then I was told a credit would be applied to my account. Spoiler alert: it wasn't. Here comes the due date and I'm forced to pay. After waiting for so long I decided to have my bank reverse the extra payment. Well they made a mistake and reversed the wrong one and now I have a late payment on my credit report which tanked me and my sisters credit by over 50 points. I explained this to customer service and sent in a letter to their dispute team and all I got back was a letter saying it's accurate. It's extremely frustrating to be penalized for trying to be a responsible customer and make my payments on time. This is ruining my credit and my life I cannot have a late payment on my report for the next 7 years, I'm only 20. I've never been so frustrated with a company they couldn't care less about their customers or helping them. When you call customer service all they do is hang up or say there's nothing they can do to help. Had they refund me I wouldn't be in this mess in the first place. I feel bad because my sister co-signed and is now being dragged into this mess. Seriously Stay away and get a different car or finance through someone else.

You have major problems with your finance department, in order to pay on line! Figure your staff out.

Impossible to contact. Online access difficult. Agents unintelligible. All in all a horrible experience. Do NOT - I repeat - do NOT FINANCE WITH Kia.

I never see this kind company. I paid off my kia sorento Feb. 17.2021. I do not have my title. I call every week but still l didn't get it.

There are things very wrong with Kia Motor Finance. I recommend DON'T EVEN THINK to lease a car with Kia Motor Finance because they will ask the remaining lease amount in 1 payment if you want to move and register your car in another state even you have a sales agreement to pay in 36 months. According to NJ DMV process, title needs to go directly from leasing company to DMV and Kia Motor Finance don't do that if you don't pay the full remaining balance that you agreed to pay in 3 years. Your Kia dealer don't help you with anything because they don't know the other state rules and they are just submitting your documents to Kia Motor Finance and expect you to deal with Kia Motor Finance directly. If they tell you that you can register your car with bill of sale DON'T BELIEVE that because it is not like that in all states so you will end up paying lease for the car that sitting in front of your apartment without any plate for 3 years! Even this is not written in your Bill Of Sale, they don't care and do NOTHING.

Great products, horrible finance company. I honestly think Hyundai/Kia have no idea how bad their financing arm is. Run from this Company! Use a Credit Union. I turned a leased vehicle in during one of their "pull ahead" programs, Kia agreed to pay up to 4 payments. To save capital, Kia never comes forth with the money. They simply wait until they sale the car at auction to get the cash. In the meantime they erroneously report to the three Credit Bureaus that you still have a balance. As of June 2017, they are still reporting a balance on a vehicle that was grounded in December 2016! They did a lease-end inspection and I have never received a copy of the inspection report. I guess their game here is to "find" excess wear and tear AFTER the car sales at auction and then bill you 6-7 months later. I was told that maybe the dealer didn't send in the paperwork, that I was seriously past due, or that they would probably sue me. Today they said that they had everything that they needed from the dealer on January 19th! This has been mental anguish. I have made 20 calls to them, disputed the balance through all 3 credit bureaus and went through the Consumer Finance Protection Board. Finally, they are going to send me something in writing saying that I have a balance with them. I will then be able to get an attorney. This has caused me a ton of grief when buying a home. I got on a three-way with KMF and the CB and Kia admitted that I didn't owe the money and my mortgage was approved. As of today, KMF is STILL reporting a balance! I have financed/leased 6 vehicles with them and have a 800+ credit score. I pay my bills.

This Company is way past unprofessional. I purchased a new Kia for my wife, got the incentives through Kia Motor Finance and paid it off within 30 days. I suggest you do the same. Take their incentives and move your business to a real financial institution. You will be much happier!

Maybe just maybe Hyundai/Kia will close their finance arm, move the business to a major bank, lay off a bunch of folks in Atlanta that don't appear to care about their jobs and doing the right thing anyway. They can save a TON of cash then. No real estate or payroll. What do you think Hyundai-Kia? 21st Century sound better?

Do NOT give Kia the time of day! This last 6 months has been h*** on earth, because of them. I bought a brand new Kia Soul, and within a few months was hit by someone coming into my lane on the highway. The police cited her, and her insurance paid out. The check sat on their table for months, because her insurance company kept trying to give it to Kia, but Kia literally would NOT accept it! Insanity! Before I fired my lawyers, they were on the phone with them, the other insurance company reps were on the phone with them, and even the guy I bought the car from said he regrets representing Kia in any way, after HE was on the phone with them. I was able to hold my tongue, but the other people I was 3-way-ing with, cussed them out, because they got so frustrated. They would answer and when they heard it was us, they would just put the phone down, or they would send us in circles. They even admitted that they had all the necessary paperwork, but no one would move on it. All of this is supposedly on a recorded line too. Sooo crazy! The crash happened July 30th, and they refused to accept payment until the first week in January. I had to call so many times and put up with their nonsense for hours each time. Thank God, the last time I called, there were signs of intelligent life! In addition, they ruined my credit -- dropped it by 100 points, because they kept charging me as late, when they were the ones not accepting payment. I pride myself on not missing payments at all -- never missed one! They ruined that. Now I have difficulty finding housing. That's what I have to fight next. And guess what? There's no number to call about credit disputes. It's just a P.O. Box. Now I have a Toyota lol...didn't like the Soul anyway, because it always felt like it might tip over on turns. It's cute, but not worth the hassle, believe me!