Kia Motors Finance

I bought a 2021 Kia Soul last November. I also purchased a Gap Policy through Kia when I bought my vehicle. The Soul was totaled in January. I had the vehicle less then 2 months when it was totaled. I have already purchased a new 2021 Kia Sportage. I greatly regret purchasing again through Kia Motor Finance. My Gap claim has still not been processed due to Kia Motor Finance not sending them the needed documents. I have called over eight times and still the paperwork has not been submitted. A representative from the Gap company even called today and Kia is still not addressing the problem. In the meantime I am still obligated to pay my payments in full on a totaled vehicle. Their customer service team is rude and not at all helpful. When I asked to speak with a supervisor they told me their was no supervisor for me to talk to and no one to help me! I have never had such poor customer service from a finance company. I defiantly do not recommend Kia to anyone. This is terrible because the Kia dealership we went to was amazing and my family has purchased 5 vehicles from them now in the last 3 years. Not anymore. We would have been lifetime customers.

I purchased Gap Insurance on my 2014 Kia Forte when I purchased it new. 5 months ago I was in an accident (not my fault) and my car was totaled but I still owed a few years of payments. 5 months of waiting on Gap to finalize the paperwork on my car, I am being told that since it took so long for the payout to be finalize, I OWE an additional $2,898.75 because of what was quoted was the payout at the time of the accident, additional payment dates have passed and I OWE THOSE PAYMENTS! My auto insurance paid in a timely matter, all my payments were made on time, WHY CAN'T YOU? After continual calls to Gap Ins,, speaking to Associates', today I am told that I did not respond to their letter sent to an incorrect address via UPS, it is not their problem.
KIA you screwed up! I was in contact with you! No one said anything about returned mail! I was asked my name and birthdate to verify me, why not ask address? I asked why the payment was not made, WHY was nothing said? I made at lease 20 calls, each time, I asked what the problem was. I was told These things take time.' Your account is in process of being finalized.' I say BULL SH**! You want more money! Horrible company! Horrible business practices! I will tell anyone and everyone about how horrid you are!

Kia Motors Finance must train its employees to make things up out of thin air. I was told the title was put in the mail the day after my car was paid off. When it didn't arrive within the time frame given, I called back and was told that was a mistake. It wouldn't be mailed until 10 days after it was paid off. That date came and went. I called back and was told it would go out 3 days later. That date came and went. Then I was told it was Fedexed the day after however they could not give me a tracking number and that I should call back 3 days later to get one. When asked each time I called for a call back to get the details on when and how it was sent, I repeatedly was told that no one could call me back. One manager said they would call me back and never did. I have spoken with 5 different managers and at least as many regular employees. They will not send anything in writing nor will they call back. At one point I had a regulatory agency in NJ do a conference call with Kia Motors Finance. We were disconnected and did not receive a call back. In the era of Trump, the "truth" is the lie of convenience for that minute. To date I have not received the title nor have any way of knowing for certain if it was ever sent.

If you want to talk to a decision maker on how to address and fix an issue, they ask you to write to a PO box. Customer service is useless. Email box or over the phone department that deals with this type of issues - does not exist. Customer service can not connect with a manager or anyone who is in a decision making position to address and fix a financial/autopay issue. Specifically, if you enter autopay info incorrectly, they will put you into "penalty box" for min of 4 months. They will charge late fees, even though you specifically asked them NOT to charge the wrong autopay info. You must pay late fees they charge before you can do autopay correct setup. Apparently, customer's request to disable the autopay was not addressed at the beginning and they blamed the customer for not communicating with them clearly. You can not fix the issue over the phone either. I am still calling to pay monthly fees... for the last 8 months and after 20 phone calls, the customer service does not have an answer how to fix the issue. If this issue needs to be address, only PO box mailing a letter must be done. Last week, customer service gave a phone number to call. Apperanetly, it was HQ # in Atlanta. It was a wrong number. When googled HQ phone number, it was a completely different number and when called, they do not accept or review any complaints for Kia finance, they transferred me back to Kia Finance. It is a shame, the company does not take this seriously. Such a little thing to ask to address. Kia Finance completely ignoring the customer and any best practices in how customer service should be functioning.

MY ORIGINAL PAYMENT WAS i THINK $ 452.00 OR $ 456.00, I'D HAVE TO LOOK BACK AT THE ORIG PAPERWORK. I PAID A STRAIGHT $ 500.00 PER MONTH AND WHEN i STARTED QUESTIONING THE EARLY PAYOFF, THEY ACTED LIKE THEY NEVER SAW ANY EXTRA PAYMENT. MINE WAS SETUP ON 72, THEN CHANGED O 75 MONTHS, FO=IRST BIOB KING KIA RIPPED ME OFF ON HE PRICE THEY ADVERTISED, THEN KIA GOT ME IN THE LONG RUN ALSO. I PAID ALMOST $ *******.OO $37 SOMETHING FOR A BASIC 2015 KIA SPORTAGE BOB KING ADVERTISED FOR UNDER 20,000.00, NO SPECIAL EQUIPMENT, INCLUDED MY 2010 NISSAN. I TRADED IN. I TRIED A COUPLE A TIME AND NO ONE IN CUSTOMER SERVICE WOULD HELP. I MAY STILL TAKE MY PAPERWORK TO A LAWYER FOR HELP.

They are absolutely the worst company out there! I sent in an extra payment to be applied to principal only and they took interest out of it. I call and they keep saying they reversed it yet it hasn't changed. Then I had one supervisor say that they have to take interest out. Are you kidding me what an idiot I have been making extra payments and NONE of them had any interest taken out hence PRINCIPAL ONLY PAYMENT. With their inability to resolve this issue over the past month I sent in my next months payment (may) and it was taken out of my account and it was on their site yet two days later the payment somehow disappeared out of their system. I called and they magically found it yet it didn't get applied to my May bill. It's just a floating payment. Like WTFFFFF! So it still shows that I owe the full amount for May. I call them and they say my account is current everything is ok then I asked, so what does your screen say is due May 8th? The response is my full payment. I then asked why the payment I sent was not applied to my May 8th bill. They have no clue! I am not sending these dam scam artist any more of my money until they resolve all the missing and incorrect payments. And I am looking to refinance just to get rid of these idiots that only want to steal your money! Do not do it take your hard earned cash elsewhere!

My car was totaled in nov of 2018 in an accident that was not my fault. I put 17,000 dollars down on the brand new kia stinger and had a buyout quote of 34,743 at the time of the accident. My insurance company cut kia finance a check for 45,150 on 12/18/2018 and it is now march of 2019 and i have still not received the overpayment check from kia and they have not closed out my account. I have called more times than i can remember and i have gotten everything from them telling me that they did not receive a payment to them telling me that they wrote a note to et it started that day and it never ends up happening. Every time that i called i had to explain the situation for the first time all over again because nobody was putting notes on the account and they all told me the same thing that maybe the payment was lost in the mail and that they are just seeing it on the day of the call. This has been the worst experience of my life with a financial company and im probably going to be losing out on a substantial amount of money and even moreso now that kia has taken over 3 months to close this account out. I would never lease/buy a car using kia finance or recommend it to anyone. I usd to love kia vehicles but at this point i honestly dont think i would even purchase another kia given that this service has been acceptable to them.

I had a name change. KMF said I had to send them my divorce decree to prove my right to change back to my maiden name. I was not happy about sending such sensitive documents through the mail to a financial institute I knew nothing about. After 3 weeks and still no name change I called them and they claimed they never got the papers. I put a return address on the envelope and they papers were never returned to me. I told them they needed to find them and they refused. I called several times telling them to find my papers. Finally, I talked to someone who suggested I fax them. I did that and they still claimed not to get them. I talked to the fax company I sent them to and they said they were sent. The fax company offered to send them again and KMF still said they didn't get them. They refused to look. Every time I talked to them they were rude, inconsiderate, lazy and obstinate! The man I dealt with most of the time got big satisfaction out of being an $#*!. That was 3 years ago and it is still not changed. I have gone to Metro Kia Madison where I bought the Kia and they will not do anything to help. I WILL NEVER BUY A KIA AGAIN! I only bought the Kia because it was an interest-free loan.

I love both my Candenzas. They are fabulous family sedans that require very little in the way of maintenance. Look great. Ride great. Just great cars. However, if I decide to get another Kia Cadenza or other Kia, I'm going to come in with my own financing already secured. Kia Motors Finance is absolute BASURA. They are intrusive, habitual line-steppers.
We had to make a payment late because I got a new job and we all know about that lag between starting a new gig and the first paycheck. I called them to inform them of this and they said they would note it to my account and no collection calls would happen. Literally THE DAY after my due date, the calls started. When I told them my situation, they said they had no record, even though I got the name of the customer service agent and had recorded the phone call on my phone.
They then asked me if i could make more than the amount due "to stop the collection calls". When I said no, I could not because I had other responsibilities and had met my obligation, they literally suggested that I be late on my mortgage or preschool payments to pay them extra. Yeah, i'm really going to risk losing my house or having my child kicked out of school to pay you above and beyond my monthly payment.

This is my second go round with Kia Motors Finance and they were not this way back in 2015. Something has changed and I don't like it. I have half a mind to terminate my lease and go get a different car. They are ridiculous.