Kinguin

I paid for an item and at the time thought i bought/would receive the code immediately like other site,
But no... it was some pre order "scam" allowed a seller to sell pre orders,
Now the game has been release we are still waiting on the code an nothing, cant even find the seller selling them now...
So i try to talk to chat, but its only a bot, legit 24/7 chat is only ever a bot,
So i submit a ticket, an still no response...
There twitter keeps tweeting to like 10 people that actually view there tweets but cant even reply on twitter,

They seem to respond here, even if really delayed xD
Step up yo response team, its losing you customers!

Ticket id # 4 0 7 8 0 6
Order # 2YYDIRXXQJR

If you want to buy a windows key just to activate it you can but be aware.

Kinguin is just reselling already used windows key and tells you to activate the key by phone. Because with the activation by phone you can tell that you have reinstalled your hardware and want to use the same key again. Microsoft can't do anything against that but it violates the terms and services of Microsoft.

You might have a key that have been used by 10 other people or more.

However it still remains the cheapest way to activate a valid windows and if you don't care about legal morality.

Fun fact after claiming a refund because i assume from my point of view that it is illegal and they shouldn't have sold be an already used key, they gave me a proposal to resold the key so i can be refunded. (key that was already used and that i could have used)

Do not trust anything that tells you to use the old automated phone system that Microsoft has deprecated.

Been selling games on that platform since 2014. In 2018 they started to impose a waiting time of 2 months for payouts (used to be 1 month), and when you actually click on payout they still make you wait weeks, eventually months before they perform a simple payout. The company appears to have financial problems which is reflected in the payouts, for me personally this is a joke and I'm not able to sell as I'm used to cause this people steal us sellers money for their own shady business practices and investments, they are working with our money without our consent which is illegal imo.
Bad site, bad service, shady business practices and VERY VERY disappoining customer service they got (they just turn off LiveChat when they feel like it), I don't recommend anyone to buy anything on the even I am a seller myself...

I have been buying a number of apps and games from Kinguin, most were
Well below market price (at first sight). But after the last purchase, I no longer recommend them: 1. The taxes they put on them are not seen at first, so your end price may be up to 60% higher than originally shown.
2. The reason that I recommend to avoid them however: I bought the Age of
Empires Definitive Edition from them, the key worked just fine, but the
Game did not install. I had no idea that this is a global issue, but the
Kinguin support desk immediately sent a whole list of forum
Discussions, showing that they are clearly aware of the fact that this
Game CANNOT be installed. So they are selling a key to a game they are
Aware of that it does not work. Shady business practice. At the very
First feedback they immediately wrote they "regret" not be able to
Refund, because the key worked.
3. On top, with all the taxes, I paid the same amount as I would have directly from the MS store. Where I could have reimbursed it immediately.

So no, I will not buy from Kinguin anymore and do not recommend, as they will screw you at the first occasion.

I made a purchase from Kinguin (MSFS*******) in Dec 21, and since the beginning it did not work. After several exchanged mails without any resolution I requested a refund, once I'm entitled to it, according to UE online commerce legislation. Unfortunately till today (one week passed) my issue was not resolved, they keep stalling me new instructions not working and do not provide me with the refund. So I've paid for nothing and my money is not refunded. Along the process I've supplied several screenshots explaining the issue, but unfortunately I believe I'm dealing with a merchant that ignores the rights of the consumer and therefore I can only strongly advise against buying from Kinguin.
I received the answer from Kuinguin, trough a person called Weronika, telling me that the product was used and they do not refund me. I can assure anybody and that will be easy proved that is false, trough the monitoring of any download I could have done from Microsoft Store. Any forensic analysis will prove that I was not able to do any download or install any game ( in fact this was my first use of MS for a PC game) at all and the provided key was not valid since the beginning. I advise for the possibility of being plundered of your money when buying from this company.

Have been buying for over 4 years now. Have never had problems and when a merchant did sell a used key to me customer service fixed the problem. There are also many giveaways. Worth checking out.

Super unprofessional. Defends false advertising, market is complete anarchy and customer support defends it. Just buy from g2a or some other site

I bought a windows key for my new pc, didn't work, entered the online chat,
And i was surprised, unbelievable service, fast, professional, exactly as you want to be.
I will buy again for sure! 1

Customer support: Never answer, after even after their 48 hours "SLA" – They said ist 24/7 ready to answer
Chatbot: Never has any agent, since it started!
Paid with bitcoin: Order gets cancelled, i never received the product.
Opened a ticket: the preferred solution was Replacement of Key, they gave me back 11 Euro to "KINGUIN BALANCE", and you CANNOT SPENT IT ALL IN THE CART, ONLY THE HALF OF THE PRICE, Its the biggest scammer website in the world. I begging you if you don't want to waste your money, avoid this polish scammer website!
UPDATE: They also banned me from their Discord channel because i tried to reach somebody out from their support. This is what you get if you buy from this website and you have some problem with it!