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Kinguin Reviews Summary
The company has garnered mixed feedback, with customers appreciating the competitive pricing and occasional positive experiences with customer support. However, a significant number of reviews highlight serious concerns regarding unreliable product keys, delayed deliveries, and a lack of responsive customer service. Many customers reported difficulties in resolving issues, including unresponsive merchants and inadequate support from the company itself, leading to frustrations over refunds and invalid purchases. Overall, while some customers express satisfaction with their transactions, the prevailing sentiment indicates a need for improved customer service and clearer communication to enhance trust and reliability.
This summary is generated by AI, based on text from customer reviews
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Despite claiming certain merchants have great standing you cannot add a review to them nor view others. I bought to copies for me and a friend and had it bot sniped seconds after purchase so I couldn't refund or anything. Used to trust the site but it seems as they don't care about customers views or experience.
Avoid! They have poor customer services and refused a refund on a code that wasn't redeemed as unable to answer my queries about this. Google the company, as there is plenty on the net regarding similar experiences
Hello,
Could you please provide us with your order number? We will gladly investigate if you received faulty keys, and assist you once you provide us with more information.
We are looking forward to hearing from you!
Kind regards,
Weronika
Super unprofessional. Defends false advertising, market is complete anarchy and customer support defends it. Just buy from g2a or some other site
Dear Customer,
Thank you for taking the time to provide us with your feedback.
We are deeply sorry for any inconvenience you may have experienced with our service. We would be grateful if you could provide us with more information regarding the specific problem you encountered. Kindly include your order number so we can investigate the matter further.
We appreciate your cooperation and look forward to hearing back from you.
Best regards,
Claudia
I recently encountered an issue while trying to activate a valid key on a certain website, and my experience has been nothing short of frustrating. The website initially stated that the key was valid for the "rest of the world," without specifying any particular countries. Assuming that Switzerland, being outside the EU, fell into the category of "rest of the world," I proceeded with the activation process.
However, upon refreshing the page, I was shocked to discover a message stating that the key could not be activated in Switzerland. This contradictory information left me puzzled and frustrated.
To resolve the issue, I reached out to the website's support team, but to my dismay, I have been entangled in a two-day-long back-and-forth without any concrete solution. What's even more disappointing is that the seller of the key has not bothered to respond to my inquiries at all.
Overall, this experience has been incredibly tiresome and has left me feeling let down. The lack of clear communication and unresponsive support has hindered my progress and wasted valuable time.
Please take note of this company. They refuse to replace your faulty key simply because you opened it. How on earth are you expected to know if the key is invalid if you don't open it? It's absurd! I have escalated the issue to PayPal in the hope of getting a refund.
EDIT: after 10 days, many emails, refusal to refund, finally got money back via paypal.
U have mixed feelings, I hope they improve customer support.
Changed rating from 1 to 3 stars. No one should lose time with ridiculous claims by support.
Hello,
Thank you for taking the time to share your feedback.
We would like to inform you that the regional restrictions on our page, as well as the product name itself, clearly indicate the regions in which the key will work. Unfortunately, it appears that you are located outside of these regions, which is why the key will not work for you. However, please note that this is not the fault of the key itself.
We would also like to inform you that your case is already being addressed in ticket 592489. You can access all of your tickets and their status by visiting the following link: https://kingu.in/MyTickets
We assure you that we are doing our utmost to resolve your issue as quickly as possible.
We sincerely apologize for any inconvenience caused and appreciate your understanding.
Best regards,
Weronika
Purchased Home and Offfice on May 9/23. Key was invalid. They gave me the runaround, asked for a refund but got no response. Stay away from Kinguin!
Hello,
Could you please provide us with your order number? We will gladly investigate if you received faulty keys, and assist you once you provide us with more information.
We are looking forward to hearing from you!
Kind regards,
Weronika
Terrible support. Refused to issue refund or fullfill product. Support will not work towards an amicable solution after receiving USDT transferred to specified wallet as confirmed on blockchain. Offered several attempts over a week to no solutions. DO NOT DO BUSINESS WITH. UNRELIABLE.
Hello,
Thank you for your review.
Please be kindly informed that your case is being investigated.
In case of any further questions, please contact us via the ticket 564158.
Best regards,
Weronika
While waiting for the CD key to appear for "Pillars of Eternity II: Deadfire Obsidian Edition", it resulted in an ERROR status. This is odd to me, as I also purchased "Pillars of Eternity Definitive Edition" at the same time without issue. My experience is both good and bad.
Hello Customer.
Thanks for reporting your issue on Sitejabber.
The error status on orders is a rare occurrence and is caused by some server issues.
In the unlikely case where it does not get refunded automatically, please contact our support team via ticket to refund the order manually.
You can do so from the Customer Support tab or via the following link: https://kingu.in/ContactSupport.
Please allow our Support Team some time to provide a reply, as we are currently experiencing unusually high ticket and order traffic.
We would like to take this opportunity to apologize for the inconvenience caused by the error.
Additionally, if you could provide us with the order number here, then we may be able to forward the request for faster assistance.
Thanks for your understanding in this case.
Kind regards,
Bartix
I received the Steam keys I bought today on Kinguin.net. And, it's relatively cheaper than other websites. Thank you! I recommend this website.
Great reseller. Been a customer for years, easy and quick delivery via email with no complications.
Just now, for the first time in years, a key I bought couldn't be used because it was already redeemed. Within 15 minutes, my support ticket was answered and I got my replacement key.
Couldn't be happier with Kinguin.net.
I bought Forza 5 from Kinguin. The seller sent me a scam code that redeemed for random DLC. Then they attempted to get me to pay more money for the game I already bought. Counterfeit bait-and-switch scam. Fraud.
Dear Customer.
Thank you for your message.
We have found your order and have intervened in the report.
Your order has immediately been refunded on our end.
The merchant's handling of the case does not meet Kinguin's standards, and we have already clarified the issue with them.
Please be informed that if a merchant does not respond to your reply, or is uncooperative, you can always escalate the case to our support team, so that we can handle the case in the merchant's stead.
Alternatively, you can also contact us via ticket and we'll take over the report from there.
You can do so by following this link: https://kingu.in/ContactSupport.
We apologize for the inconvenience, and hope that you could reconsider your rating now that the issue has been resolved for you.
Best regards,
Bartix
Not only products are overpriced + probably not even legaly obtained, they lie about price and at they show you real price where they charge you even for charging you, + outraging high fee for shopping on their site, this is bizzare and so outdated noncompetetive attitude!
Hello!
Could you please provide us with your order number? We will gladly investigate if you were wrongly charged and assist you once you provide us with more information.
We are looking forward to hearing from you!
Kind regards,
Grażyna
Super quick delivery time of the access code for the game and the process was super streamlined, not quite sure if all the stuff on the site will be this good because there are different sellers, but my experience was good.
I purchased a key for a PC game and when I went to activate it, the key was already used (invalid). When I tried to report it to the merchant I got no response. When I escalated to Kinguin support 8 days ago now, still no response. I am writing as many reviews as I can to tell everyone DO NOT PURCHASE ANYTHING from this site. They are a SCAM SITE and will STEAL YOUR MONEY! STAY AWAY!
Hello,
We are sorry to hear that.
Could you please provide us with the order number, so we can check the issue and help you to resolve it?
Looking forward to your reply,
Monika
Customer support: Never answer, after even after their 48 hours "SLA" – They said ist 24/7 ready to answer
Chatbot: Never has any agent, since it started!
Paid with bitcoin: Order gets cancelled, i never received the product.
Opened a ticket: the preferred solution was Replacement of Key, they gave me back 11 Euro to "KINGUIN BALANCE", and you CANNOT SPENT IT ALL IN THE CART, ONLY THE HALF OF THE PRICE, Its the biggest scammer website in the world. I begging you if you don't want to waste your money, avoid this polish scammer website!
UPDATE: They also banned me from their Discord channel because i tried to reach somebody out from their support. This is what you get if you buy from this website and you have some problem with it!
Hello,
We are deeply sorry to hear about your issue.
As we can see you managed to use the Kinguin Balance, however, we still would like to investigate the issue. Could you please provide us with some details about the issue? We would make sure that situation won't happen again.
Kind regards,
Monika
Bought a Windows 11 key with online activation as site claimed it was legit and legal. Would not activate and gave a number to call. I called and went through the automated steps until a person got on the phone and advised me that the OEM license had been revoked and I was sold a stolen copy. I emailed Kingwin this info and said I wanted a refund. ZERO REPLIES. They are thieves masquerading under a thin veil of lies.
Hello,
Thank you for letting us know about your issue.
Could you please provide us with the order number or ticket ID, so we can check the case?
Looking forward to your reply,
Monika
Code didn't work for windows, refund was denied. I was tgold that I didnt know how to type the code properly into the field. Used codes from other sites with no issues. This is a scam.
Hello,
Thank you for letting us know about your issue.
Could you please provide us with the order number or ticket ID, so we can check the case?
Looking forward to your reply,
Monika
The OEM Windows 10 key I was sold had already been claimed. Customer support non-existent. Do not buy from Kinguin.
Hello,
Thank you for letting us know about your issue.
Could you please provide us with the order number or ticket ID, so we can check the case?
Looking forward to your reply,
Monika
After purchasing the Windows 11 OEM Key I tried to activate it but the key had already been used. I left a 1 star review on their site but my review was never published. The on-site reviews are faked. Don't buy from them. The website is a scam.
All 5 star reviews have negative votes on them because non 5 star reviews are dropped.
Dear Customer,
We are really sorry to hear about your problem.
In order to fulfill your request, we would kindly ask you to provide us with the order number to refer to. We will do our best to help you resolve this issue.
We are looking forward to hearing from you.
Best regards,
Alex
Dont buy! Customer service is a big 0 and they fool you, there code arent working, you send them a proof and refuse any refund
Dear Customer,
We are sorry to hear about your problem.
Could you please provide us with the order number in question? We will do our best to help you resolve this issue.
We are looking forward to hearing from you.
Best regards,
Shiro
I paid for an item and at the time thought i bought/would receive the code immediately like other site,
But no... it was some pre order "scam" allowed a seller to sell pre orders,
Now the game has been release we are still waiting on the code an nothing, cant even find the seller selling them now...
So i try to talk to chat, but its only a bot, legit 24/7 chat is only ever a bot,
So i submit a ticket, an still no response...
There twitter keeps tweeting to like 10 people that actually view there tweets but cant even reply on twitter,
They seem to respond here, even if really delayed xD
Step up yo response team, its losing you customers!
Ticket id # 4 0 7 8 0 6
Order # 2YYDIRXXQJR
Hello,
Thank you for reaching us on Sitejabber.
We apologize our response was delayed. Our Customer Support is currently experiencing increased ticket traffic. We hope to return to normal soon.
Please be kindly informed that your issue has been successfully resolved and we have contacted you with a solution via the ticket you have created: 407806, and with some more details via the ticket 426855.
You can find all your tickets here: https://kingu.in/MyTickets
Please check it at your earliest convenience.
Best regards,
Weronika
From the business
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We would like to inform you that the rating on our website is determined by the number of reports received from customers. If a customer reports a key from a specific seller, their rating will decrease. However, we are continuously working to enhance the usability of our website and we value your feedback on this matter.
If you require further information or would like to provide additional feedback, please don't hesitate to contact us through our ticketing system at https://kingu.in/ContactSupport.
Kind regards,
Weronika