Kiss&Fly

I was trying to fly back to Brisbane from Cancun a month the COVID-19 outbreak. I had found a flight and tried to pay for it however the status kept coming back as seats are fully booked or card not accepted. The company charged me $1400 anyway. I try email them on *******@kissandfly.com but email is invalid. I try call them and no answer. Now my bank and I are disputing to get a full refund. Do not use this company, stay well clear

This was a horrible experience, I found kissandfly through Skyscanner, and booked flights over Christmas. I booked my husbands flight separately because he is very ill. They confirmed the flight, then my husbands. My husbands was ticketed and 2 days later they said it would be an extra $75 surcharge (by phone) I said I would only pay online, then I had to do the full charge (it did not get processed the first time) my tickets were issued I had another "foreign transaction fee on my credit card) and just received another $125 surcharge. They have a US based number but are based out of Eastern Europe. I do not recommend booking through them, if the look like the prices are lower, it is just they will charge more later.

Paid for a flight. Just before delivering the ticket, they told me price was changed and asked for additional 20% of the cost to deliver the ticket. Tried to cancel the reservation and having money back; still waiting. This is nothing else than a pure fraud.

I thought that your things would be more organized, but unfortunately I find nothing but indifference
I sent them 5 emails and I haven't received a response to one of them yet
A simple question, but the answer is difficult
I will not deal with them again until my problem is resolved and my question is answered
The inquiry has been sent to *******@kissandfly.com
From email: *******@gmail.com

I found this site through Skyscanner (an app I've used in the past). I ended up booking three separate reservations that all got cancelled due to their anti-fraud system flagging my card as "high risk". I made a handful of calls both to my bank and to the Kiss&Fly customer service line. When I spoke with my bank, they told me my card was free of fraud holds and ready to use. When I spoke with the customer service line for Kiss&Fly, I was connected both times to people with noticeable European accents who gave me quite the run-around. I was told information that I already knew, told to follow steps I had already followed, and when I asked why my payment was not getting accepted ultimately I was told to "just create a new booking". When I asked how to ensure that this new booking would not have the same issues, I was told to contact customer service if it does. Redundant and of no service to any customer. Please, save yourself the hassle and do what I did promptly after: use Expedia.

Booked a flight.

They reversed payment as "carrier increased cost"

Had I not realised I may have been subject to higher coats.

They did this 1 hour after I booked.

It's ridiculous merchants get away with this type of behaviour yet if I wanted a refund it wouldn't happen.

Requested a change of dates due to a mistake in booking. They offered to change the dates with a fee of 350€, when the original ticket was 300€ and a totally new ticket for the right dates was 200€. Make it make sense. Also very unfriendly customer service who hung up on me. A very disappointing experience for my first and last booking with this trash airline.

I have booked a flight last night with this company. I even paid through their 3D merchant. Then they asked me for card and passport photo. After i sent, they asked for better quality, i took a better photo and sent, then they asked to put card on the passport and take another photo.
I have done but after a couple of hours no reply no tickets.
If i had such these free time I would go to an agancy directly to an agancy and book flight by myself, i am still waiting for them. I will update

This company will hear from my lawyer. We have been trying to change my flight for over 2 weeks! No response from kiss and fly or the online change request. They do not respond to calls or emails. I demand my money back immediately! This email was sent on the 23rd of March and the flight is weeks away. This serves as a warning to kiss and fly, i will make it my mission to see you get taken to book for this. I am reporting you to the authorities. Judging by the reviews im sure i will find enough people to assist. You better contact me asap. Booking is #E1S7ZR. You have 24 hours.

Well I learned my lesson! Please do not use this company. We purchased airline tickets - 7 of them for a family vacation, then Covid-19 hit. Flights from American Airline cancelled and American Airline sent me email saying that credit for the full price was put back on my Amex Card however I used a mastercard but Kiss & Fly used their Amex Card Account so they received the $2600 credit. It has been over 3 months and I still can't get my refund to my Credit Card company! Email weekly and get the same response saying it takes time. They have had my money for the last 3 months and I can't get it back. Do yourself a favor and spend the extra few dollars and purchase your tickets directly with the airline. I could really use that money right now!