Kiss&FlyReviews 373

Just like others said I was hit with a surcharge several hours after I paid. My guess is they purposefully advertise with a lower fair, get your money then hit you up with the rest of the amount and however much more just for the heck of it. As the fool who didn't search for reviews before purchasing, my money has quickly parted.

The worst and the most unprofessional service I have ever experienced in my life. Plz don't ever use this service. In July 2022, they messed up with my whole trip. They are playing with people money and I have no idea why they even exist. I will sue them in the court.

Booked a flight to Europe. Aside from the booking method, which is prone to many errors. They engage in a very unethical and broader line illegal activity. Their staff also make statements contrary to the fact. This was my first and last time with them.

Wir haben Ende April gebucht. Es kam innerhalb von 14 Tagen heraus, dass überhaupt keine Koffer dabei waren. Es war aber ein Komplett-Angebot. Nun ja, wir haben über 200 € für 2 Koffer dazu bezahlt. Bei der Fluggesellschaft direkt hätte ein Koffer nur 70 € gekostet. Am Schalter vor Ort sogar nur 65 €.
Nach Kofferzahlung kam zügig die Annulierung eines Teilflugs. Wir hatten bis dahin dann, leider erst zu spät, die Bewertungen von Kiss&Fly gelesen und nutzen unsere Chance, das Gesamtpakt zu stornieren. Anfang Mai, 06. 05. 22
Bis heute ist lediglich die Rückerstattung der Koffer bei uns eingegangen. Es seien lediglich 34 Tage von 60 um... dies ist die Kiss&Fly Fristlänge für Rückerstattungen im Kleingedruckten der AGB's.

Im Klartext: Kiss & Fly kann sich gezahlte Geldsummen willkürlich selbst für 60 Tage zur Verfügung stellen. Die Fluggesellschaften, an die das Geld des Kunden angeblich schon gezahlt worden sei - wenn dies jemals geschehen ist - hat nämlich nach eigener Auskunft eine viel kürzere Rückerstattungszeit.

Diese Verbrecher arbeiten mit dem Geld ihrer Kunden ohne, dass der Kunde Leistungen dafür erhält. Er stellt lediglich seine Geldeinlage für 0% für diese Gesellschaft zur Verfügung.

Cleveres Konzept Kiss & Fly!

Nie nie nie nie nie wieder!

Grüße von Buchungsnummer
F13XWBV0

I booked a multi-flight ticket on 24-June-2022 and as soon as I paid, they sent an email asking for a surcharge fee, straight after payment another email saying flights were cancelled (this all happened within a few hours).
They cancelled the payment for the flights. Phew!
They have not cancelled the surcharge fee.
I have disputed the transaction with my credit card company whilst it was appearing as pending.
Not sure if I'll get that refunded. You can not contact them. They don't reply.
STAY AWAY FROM KISSANDFLY
Skyscanner should not promote them.

N5DJ3D0X

Waiting for my refund, paid $75 for priority processing to you. Where is the priority? It's been weeks? The airline has refunded you, so refund me if you'd ever like me to book flights with you (I travel a lot)

Reply to emails..

I have been dealing with this travel company for over a month! Asking them to do a name change, which was an system error and it is still not done! We fly next week!... All I get is it is with the Airline!,, then they ask for money for the change!
Then our flight has been changed or cancelled 3-4 times, they ask for you to accept the new flights, then after sending off,,, try and blame YOU that the change is not accepted! WHAT?!. They were the ones who advised me to request to change them!?. Now telling me to cancel! OBVIOUSLY want me to cancel to make cancellations fees from me!... WHAT a joke of a company! :(

It should be explained to the user at the beginning how to check the card using a fictitious email address. I bought the cheapest tickets through Kissandfly. When I made the booking I thought I was cheated because this agency bought the plane tickets in their name and address and not mine. I called the airline (Rayanair) and concluded that the email address registered in the check-in system was "same as mine@ different". I was in shock. I asked Kissandfly to send me that address and they did. Using that address, I checked the tickets through Rayanair app. I don't know why they do that! It turned out in the end that everything was fine! Finally I give praise for the quick answers, but also a complaint for confusing with a non-existent email address (invokes a sense of deception).

This company is fraudulent - they overcharged 38% over the price shown on their website when providing credit card details!

I have reported this case to the police

I purchased 2 flights for $1,440 total and got an email saying the ticket issuance was delayed. My credit card is still charged, and the customer service email I got has 2 broken email links for customer service. So I have gotten charged the full amount with zero tickets, and no indication of when I will receive the tickets.

I tried to email customer service asking for an update:

*******@kissandlfly.com and *******@kissandfly.com (maybe one is a typo) are both listed in the email, and both got kicked back when I email them. We are on the phone with customer service now and unable to talk to a real person.

I would highly recommend staying away from this "company". If you're reading this Kissandfly, I hope you stop scamming customers. My booking # is SANBND9J. Give me my money back please!

This company is so bad. Do not ever book with them.
I've been charged with service fees (that are not advertised when you book your tickets of course so it's not like I was aware or misread) - which is very misleading and dishonest.

I've been trying to reach customer service by emails multiple times, no answer.
Issue still not fixed and with all the other bad reviews, I find this quite disrespectful.

I called kiss&fly for a refund ( order #: OL6BJ8KV), but every time they just say it is in the process and they will email me back in 12 hours which they never did. They said they submitted the refund request to the airline, but the airline has not yet authorized the application yet. However, when I called the United Airlines, they said kiss&fly has not even initiated the request. What the hell?

I just purchased airfare with kilssandfly.com, but when I implemented my CreditCard info, their system asked me if I wanted to pay in Euros or any other currency.
I chose US$, and the system changed Euro 1136 to $1316. 93.
In the heat of the moment I didn't do the math, and proceeded, but later on I thought there must be something wrong. Sure enough. When I received my ticket via eMail, the PDF mentioned instead of 1136 now 1156. 65 plus 64.35 Euros Service fee, now my original airfare went from Euro 1,136 to Euro 1,221! That's insane.
I contacted their customer service team, and they told me that an additional $68.82 was added to my price - but without letting me know. When I selected to make payment in US$, I saw the new price in US$, I didn't know that there were extra service charges and extra taxes. They refused to help me cancel that ticket. I ended up paying almost Euro 115 more for the ticket. Insane.
What a lousy company, lousy service and in the end they hold you hostage - wont help you - simply state that I can submit a complaint, but they will not assist to solve the issue. A total SCAM.
Stay away from that company - don't book Kissandfly.com

DO NOT EVER USE THIS SITE. The entire setup they have is a scam to take your money first and basically hold you hostage with it. They make refund fees that are so high you get 50% of your money back at best and even then there are months long delays. They bank on you giving up and just letting them keep your money. They also get around many consumer laws by operating in different countries.

They book only partial part of your travel and say fight operator canceled your ticket. They cancel entire ticket saying one ticket number, partial cancelation is not possible. Then they try deduct approximately $200 while refunding. Customer services is perthitic, they do not have solution for any question. Only response you will get is you will receive an email. I dont know how simply they take customers and try make money, but people will have to undergo lot of pressure for their cheating business. Specially while traveling with Family and Kids, we will see a real heard time. It adds so much expense to our pocket as we have to make last minute booking, though we book few month upfront, due to this careless people site we will loose all planning and saving booking upfront.

Really when someone cannot run a business properly why can they just shut it down, instead of playing with people and with their travel expenses. They might earn $200 commission but Customer might lose 3-4K for last minute booking. Really a bad game.

We booked out flights together, a couple weeks before flying out i looked into our tickets and the itinerary had us both listed but when i went to the airline website, I had no ticket on that itinerary. I had to call customer service to be told we had two different tickets. I paid for baggage up front, yet now i am told that is unavailable.
I wish i had thought to look at the reviews before i bought. They don't deserve the 1 star they have currently.

I needed to cancel my flights for three of us, as I discovered an hr after booking, they charged me 450 USD to refund, 3months later I still have NOT received my REFUND. Ludicrous. They are a very dodgy company do not TRUST and DO NOT USE. I would rather go straight to the airline pay more, than use these dodgy companies. Thieves. Another fraudulent company, who is thieving from innocent people. Don't want to work, just want to sit there and steal. Emily Dunn Psych.

I was trying to book a flight on this website, The flight was through Alaska Airlines, I went to check directly with Alaska for same flight but couldn't find it.
Something told me this was not ok, so I decided to Look on Expedia instead and to my Surprise I found the same flight time n same flight number but it was not Alaska It was American Airlines.
Kissendfly is scaming customers by selling them wrong flights.

Just got ripped off $200 by kiss&fly.com
They should be shut down for fraud.
Received no itinerary, contacted them, no reply. After 10 hours I get a no-reply email saying the ticket will be delayed. Checked the reviews! Absolutely atrocious. As my flight is tomorrow I needed to rebook.
Followed the refund process, got denied, advised me to apply again, denied again of course.
Stevie kerveolen (CEO) entrepreneur more like a contrepeneur. If I ever bump into ya, you better hope your carrying cash ya Muppet.

COMPLETE SCUM BAGS... Stay well away folks. Don't waste your time and hard earned money. I'll throw in a "shame on you sky scanner" for allowing them on your platform