Kogan.com

I had a terrible experience with Kogan's Marketplace Resolutions team and their handling of a failed delivery. The courier refused to deliver my parcel, repeatedly lied about its status, and then left it at a pharmacy without my consent. Despite my complaints, Kogan refuses to take responsibility and is now trying to claim that I have cancelled the order—which is completely false. I have clearly stated that if the order is not delivered to my home by the date I provided, I will need to purchase the item elsewhere.

Rather than ensuring my order is properly delivered, Kogan is trying to shift the responsibility onto me, claiming I am liable for return fees and non-refundable shipping costs. This is an unfair tactic to avoid accountability for a failed delivery. Their policies seem designed to protect sellers and couriers while leaving buyers stuck with lost or mishandled orders.

If you value reliability and good customer service, I strongly advise against purchasing through Kogan Marketplace. Their so-called "resolutions team" does nothing to resolve issues and instead punishes customers for courier failures. Buyer beware!

Warning to All Buyers Planning to Purchase Mobile Phones from Kogan

I would like to warn potential buyers about an issue I encountered when purchasing a mobile phone from Kogan. Most of the phones they sell are not compatible with Australian networks, particularly following the recent 3G shutdown that took place a few months ago. I bought a phone from Kogan during the last Black Friday sale, and unfortunately, the phone cannot pick up any signal from Telstra or Optus. Essentially, I cannot use the phone in Australia at all.

When I reached out to Kogan about this issue, they completely ignored me and claimed it was not their problem. I have now escalated the matter to Consumer Affairs Victoria, and I intend to pursue the issue further.

Under the Australian Consumer Law (Consumer Act 2010, Sections 54 and 55), goods must be fit for the purpose for which they are purchased. In my case, the phone is literally useless for the intended purpose, which is to be used with an Australian mobile network.

If you are considering buying a phone from Kogan, I strongly recommend checking its compatibility with local networks before making a purchase.

DO NOT BUY ANYTHING FROM THESE SCAMERS!
Ordered product 18th Nov - took my money - haven't heard anything since - They will not reply to any correspondence - I wish I had read reviews before purchase. AVOID LIKE THE PLAGUE!

Kogan, Kogan, what a plight,
A trick you played, late one night.
I sought a game, a gift to share,
Yet found deceit laid lurking there.

I never shop within your walls,
For often your service falls.
This time I thought, just one quick buy,
Yet you charged me on the sly.

A membership I didn't seek,
One twenty-nine, it left me weak.
Your tactics low, your cunning deep,
In fine print hidden, shadows creep.

Careful am I, with eyes so sharp,
Yet still, you struck with your dark art.
A gift of joy, now tinged with spite,
As Kogan's scheme comes into light.

Why this trick, this lowly game,
To charge a fee, bring buyer's shame?
Undo this wrong, make it right,
Restore the trust, lost in the night.

Deserve Zero stars! Worst for online shopping! Terrible customer service, they just don't care except to take your money. Misleading claims and poor communication. Any company that doesn't provide a number to call when things go wrong is dodgy! The automated email responses are frustrating & every excuse is made to get out of honoring a discount or even free delivery. Don't waste your money. They remove all negative feedback from social media too. Dodgy practices!

Received faulty Bose headphones 3 weeks ago. Have contacted customer care 3 times now. Every time I receive an automated reply stating they've received my request and someone will be in touch. Still waiting for them to get in touch…

I have bought lights from them and they sent me faulty one. I asked for refund or exchange and they have ignored my emails after sending 100 of emails to follow up and still nothing. Today I found out without my permission they reorder those $#*!ty product which I asked for refund again without my permission and charge me again for them. They are totally scam. Never ever buy anything from those thieves.

Do not ever purchase a kogan product if you require any help at all.
All enquiries are routed through emails.
Their actual help line is so overwhelmed by people desperate to contact ANY human it hangs up on you (it tells you it's overwhelmed)
I have a kogan phone number that I needed assistance with overseas.
Forget it.! 4 days of emails... No reply apart from giving me an acknowledgement.
More than $100 in overseas calls trying to talk to anyone. Nadda!
Their website constantly directs you in circles. Their the self check in of products, you have to do EVERYTHING yourself.
Never again!
Cancelling my service and finding some humans who actually give service

Just reading below and yes I have been hit with the ridicilous $99 membership. If I want to be a member I will tick a box not have the company do it for me so I get hoodwinked. I am in the process of going through fair trading. We all need to do this or even get an interested solicitor to do a class action as it all seems highly illegal. It may only be $99 but just imagine how much these a holes have made from this.

FRAUDE! Misleading by advertising wrong product and sending different product. Kogan is responsible, too.
Worst seller according to my personal experience and reviews on other websites! Seller claims they are selling Artiss Office Chair Computer Desk Gaming Chairs and put all photos of this item while has sent me different product which is totally different from what they are advertising on their page on kogan. Immediate refund is needed!