About the Business
Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners! The LASER difference Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology. Our values We embrace change. With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate. We are decisive and agile. We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow. We are curious, flexible, and innovative. We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China. We listen, understand, and deliver. Driven by our customers’ needs, we go beyond to exceed expectations. We boldly find new ways to succeed. To us there are no problems. Only solutions.
Laser Co Reviews Summary
Laser Co has a rating of 4.5 stars from 605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention fast delivery, great service and good communication. Laser Co ranks 17th among Electronics sites.
Instant Feedback
Ordered Jan 11th and still waiting for it to arrive 24/01/25. Not really on Lasers side but if these company's spent more time actually checking on peoples orders than worrying about reviews I wouldn't be writing this... I get quicker delivery's from Amazon, Temu and Ali Express. Australia really needs to pull it's finger out.
Easy to order online and received them in a timely manner
The security cameras supplied were very easy to install and configure. The quality of the screen image on my phone was of a high resolution. One of the cameras supplied had a fault, however, laser were very prompt in supplying a return pre paid label. The camera will either be repaired or replaced.
Thank you, Michael! We’re glad to hear the installation process was smooth and the image quality met your expectations. We’re also happy to have promptly assisted with the faulty camera. Your satisfaction is our priority!
Website was easy to use and got my delivery promptly.
Thank you, John! We’re pleased to hear you had a smooth experience with the website and prompt delivery. Great to have you with us!
Great product, works really well. Very pleased!
Excellent communication from placement of order through to shipping.
Thank you, Cameron! We’re thrilled to hear you’re pleased with the projector and that the communication met your expectations. Enjoy your new product!
The device is a great idea and works well at it's core functions. However there are some glaring issues. Primarily the time setting on the main interface is lost when the unit powers down. Paired phone settings is retained but not the time. 2nd big problem is the autolink function doesn't work so it's not possible to screen cast from android. 3rd, I put in a support ticket and have received no response from Laser about it. Also instructions say to not place it in direct sunlight but includes a suction cup for windscreen placement which means you can't avoid placing it where it will be in direct sunlight. The unit should be able to withstand being in the sun all day, like any other navigator device.
Thank you for your feedback. We appreciate your detailed review and understand your concerns. We’re currently reviewing these issues to ensure we can improve the experience for our customers. Please contact us at support@laserco.com.au, and we’ll assist you promptly.
It was a quick and easy process to order from Laser Co. Although I paid for express shipping, the item did not arrive in the specified time, just before Christmas. If it had stated it was Australia Post delivering the goods I would not have paid the extra money.
Thank you, Tracey! We're glad the ordering process was straightforward. We understand your frustration with the shipping experience and will review this to provide clearer expectations in the future. Your feedback is valuable to us!
I am contented.
The staff's harmony is especially wonderful in the store.
Thanks always.
Thank you, Seiji-san! We’re delighted to hear you had such a positive experience. Your kind words mean a lot to us!
Always goes shopping at this store.
I'm Japanese and live in Japan.
That's because it's very good!
Placed my order a week ago and according to the tracking it doesn't appear to have left NSW yet. Not sure if it's the courier they use but it's been 6 business days and I still don't have my item.
The site was eay to search on and use, and the customer service over the phone - a pdf of an instruction manual for a car dvd player was sent as requested by email. Very satisfied with Laser!
Thank you for your feedback! We're glad you found the site easy to use and had a positive experience with our customer service. It’s great to hear we could assist you with the instruction manual. Your satisfaction means a lot to us!
After finding it online, I ordered and paid. It came within days
Thank you, Lyn! We're glad to hear the process was quick and efficient for you. Appreciate you choosing us!
Order and delivery progressed smoothly. Thank you.
As the order was sent forward to another address, I have not been able to check the product as yet, hence I can't yet give a 5 star rating due to this unknown.
Thank you, Lyn! We’re pleased to hear the order and delivery went smoothly. We hope the product meets your expectations once it’s checked. Let us know if you need any further assistance!
It was fun and it was very, very easy and I'll probably buy from them again later than the one if I need to
Thank you, Owen! We're thrilled you had a fun and easy experience. Looking forward to serving you again in the future!
Great product. Reasonable price. Delivered promptly. Thank you.
Thank you, Ross! We're thrilled you had another great experience with us. Appreciate your continued trust and support!
The item was easy to purchase and was received in a timely fashion. However, the item itself is sub-standard. The app keeps coming up with a request to update the firmware but when you try, it consistently fails. I have contacted support twice but have received not response. In addition, the floodlights don't seem to come on at all, let alone if/when it detects motion.
This device does not work as advertised and is rubbish!
Thank you for your feedback, Brian. We take issues like this seriously and want to ensure you're fully supported. Please reach out to us at support@laserco.com.au, and we’ll look into this immediately to find a resolution.
Bought and delivered promptly. Bonus at checkout when I received 50% off for a bulk order
Thanks, Darren! We're glad to hear your order was delivered promptly and that you enjoyed the bulk order discount. Great to have you with us!
It works well with the basic functions but there are several buttons where it is not clear what their function is. A user guide would be helpful.
Thanks for your feedback, Peter! We’re glad the device is working well for you. Your suggestion for a more detailed user guide is noted—we’ll work on making instructions clearer. If you need any assistance, feel free to reach out to support@laserco.com.au.
Not sure if it's because of the power the wireless receiver needs - but my stereo can't seem to power it up (but works with a lead to my phone). The wireless receiver powers on when just plugged into the 12v - so must be a compatibility issue with the power needed to power it up?
Thanks for your feedback, Peter. It sounds like there may be a compatibility issue with your stereo’s power output. Our team would be happy to help troubleshoot this—please reach out to support@laserco.com.au, and we’ll look into it for you.
Easy to use happy with purchase would recommend to friends and family
Thanks, Daniel! We’re glad you had a great experience and appreciate your recommendation. Happy to have you as a returning customer!
Disappointed to have an account automatically tested for me. It is a sure way for hackers to obtain my data if your database is hacked. This practice should be illegal
Thank you for your feedback, Roland. We understand your concerns and take data security very seriously. Our system is designed for convenience, but we appreciate your input and will review this internally. If you’d like assistance managing your account settings, please reach out to support@laserco.com.au.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Annie! We're glad the ordering process was smooth and that your iPad keyboard covers arrived on time. Appreciate your support!