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Laser CoReviews 605

4.5

About the Business

Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners! The LASER difference Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology. Our values We embrace change. With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate. We are decisive and agile. We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow. We are curious, flexible, and innovative. We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China. We listen, understand, and deliver. Driven by our customers’ needs, we go beyond to exceed expectations. We boldly find new ways to succeed. To us there are no problems. Only solutions.


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Laser Co Reviews Summary

Laser Co has a rating of 4.5 stars from 605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention fast delivery, great service and good communication. Laser Co ranks 17th among Electronics sites.

service
52
value
5
quality
15
This company responds to reviews on average within 15 days

Instant Feedback

750 reviews
Australia
1 review
0 helpful votes
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Still waiting...
February 2, 2025

Ordered Jan 11th and still waiting for it to arrive 24/01/25. Not really on Lasers side but if these company's spent more time actually checking on peoples orders than worrying about reviews I wouldn't be writing this... I get quicker delivery's from Amazon, Temu and Ali Express. Australia really needs to pull it's finger out.

Date of experience: January 23, 2025
Australia
1 review
0 helpful votes
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IPAD keyboard covers
January 30, 2025

Easy to order online and received them in a timely manner

Date of experience: January 20, 2025
Punit K. Laser Co Rep
6 months ago

Thank you, Annie! We're glad the ordering process was smooth and that your iPad keyboard covers arrived on time. Appreciate your support!

Australia
1 review
0 helpful votes
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Easy To Install
January 22, 2025

The security cameras supplied were very easy to install and configure. The quality of the screen image on my phone was of a high resolution. One of the cameras supplied had a fault, however, laser were very prompt in supplying a return pre paid label. The camera will either be repaired or replaced.

Date of experience: January 10, 2025
Punit K. Laser Co Rep
6 months ago

Thank you, Michael! We’re glad to hear the installation process was smooth and the image quality met your expectations. We’re also happy to have promptly assisted with the faulty camera. Your satisfaction is our priority!

Australia
1 review
0 helpful votes
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Fast turnaround
January 22, 2025

Website was easy to use and got my delivery promptly.

Date of experience: January 12, 2025
Punit K. Laser Co Rep
6 months ago

Thank you, John! We’re pleased to hear you had a smooth experience with the website and prompt delivery. Great to have you with us!

Australia
1 review
0 helpful votes
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Combo DVD WiFi Projector
January 12, 2025

Great product, works really well. Very pleased!
Excellent communication from placement of order through to shipping.

Date of experience: January 2, 2025
Punit K. Laser Co Rep
6 months ago

Thank you, Cameron! We’re thrilled to hear you’re pleased with the projector and that the communication met your expectations. Enjoy your new product!

Australia
1 review
0 helpful votes
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Good idea, failed in implementation
January 11, 2025

The device is a great idea and works well at it's core functions. However there are some glaring issues. Primarily the time setting on the main interface is lost when the unit powers down. Paired phone settings is retained but not the time. 2nd big problem is the autolink function doesn't work so it's not possible to screen cast from android. 3rd, I put in a support ticket and have received no response from Laser about it. Also instructions say to not place it in direct sunlight but includes a suction cup for windscreen placement which means you can't avoid placing it where it will be in direct sunlight. The unit should be able to withstand being in the sun all day, like any other navigator device.

Date of experience: January 1, 2025
Punit K. Laser Co Rep
6 months ago

Thank you for your feedback. We appreciate your detailed review and understand your concerns. We’re currently reviewing these issues to ensure we can improve the experience for our customers. Please contact us at support@laserco.com.au, and we’ll assist you promptly.

Australia
1 review
0 helpful votes
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It was a quick and easy process to order from Laser Co. Although I paid for express shipping, the item did not arrive in the specified time, just before Christmas. If it had stated it was Australia Post delivering the goods I would not have paid the extra money.

Date of experience: December 27, 2024
Punit K. Laser Co Rep
6 months ago

Thank you, Tracey! We're glad the ordering process was straightforward. We understand your frustration with the shipping experience and will review this to provide clearer expectations in the future. Your feedback is valuable to us!

Japan
1 review
0 helpful votes
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Thanks always.
January 1, 2025
Updated review

I am contented.
The staff's harmony is especially wonderful in the store.
Thanks always.

Date of experience: December 22, 2024
Punit K. Laser Co Rep
6 months ago

Thank you, Seiji-san! We’re delighted to hear you had such a positive experience. Your kind words mean a lot to us!


I did good shopping there.
October 5, 2024
Previous review

Always goes shopping at this store.
I'm Japanese and live in Japan.
That's because it's very good!

Date of experience: September 25, 2024
Kentucky
1 review
0 helpful votes
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Still waiting…
December 29, 2024

Placed my order a week ago and according to the tracking it doesn't appear to have left NSW yet. Not sure if it's the courier they use but it's been 6 business days and I still don't have my item.

Date of experience: December 19, 2024
Australia
1 review
0 helpful votes
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The site was eay to search on and use, and the customer service over the phone - a pdf of an instruction manual for a car dvd player was sent as requested by email. Very satisfied with Laser!

Date of experience: December 29, 2024
Punit K. Laser Co Rep
6 months ago

Thank you for your feedback! We're glad you found the site easy to use and had a positive experience with our customer service. It’s great to hear we could assist you with the instruction manual. Your satisfaction means a lot to us!

Australia
1 review
0 helpful votes
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After finding it online, I ordered and paid
December 21, 2024

After finding it online, I ordered and paid. It came within days

Date of experience: December 11, 2024
Punit K. Laser Co Rep
6 months ago

Thank you, Lyn! We're glad to hear the process was quick and efficient for you. Appreciate you choosing us!

Australia
1 review
0 helpful votes
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Order and delivery progressed smoothly
December 20, 2024

Order and delivery progressed smoothly. Thank you.
As the order was sent forward to another address, I have not been able to check the product as yet, hence I can't yet give a 5 star rating due to this unknown.

Date of experience: December 10, 2024
Punit K. Laser Co Rep
6 months ago

Thank you, Lyn! We’re pleased to hear the order and delivery went smoothly. We hope the product meets your expectations once it’s checked. Let us know if you need any further assistance!

Australia
1 review
0 helpful votes
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It was fun and it was very, very easy and I'll probably buy from them again later than the one if I need to

Date of experience: December 9, 2024
Punit K. Laser Co Rep
6 months ago

Thank you, Owen! We're thrilled you had a fun and easy experience. Looking forward to serving you again in the future!

California
1 review
0 helpful votes
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Great product
December 15, 2024

Great product. Reasonable price. Delivered promptly. Thank you.

Date of experience: December 5, 2024
Punit K. Laser Co Rep
6 months ago

Thank you, Ross! We're thrilled you had another great experience with us. Appreciate your continued trust and support!

New Zealand
1 review
0 helpful votes
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The item was easy to purchase and was received in a timely fashion. However, the item itself is sub-standard. The app keeps coming up with a request to update the firmware but when you try, it consistently fails. I have contacted support twice but have received not response. In addition, the floodlights don't seem to come on at all, let alone if/when it detects motion.

This device does not work as advertised and is rubbish!

Date of experience: December 3, 2024
Punit K. Laser Co Rep
6 months ago

Thank you for your feedback, Brian. We take issues like this seriously and want to ensure you're fully supported. Please reach out to us at support@laserco.com.au, and we’ll look into this immediately to find a resolution.

Australia
1 review
0 helpful votes
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Bought and delivered promptly
December 12, 2024

Bought and delivered promptly. Bonus at checkout when I received 50% off for a bulk order

Date of experience: December 2, 2024
Punit K. Laser Co Rep
6 months ago

Thanks, Darren! We're glad to hear your order was delivered promptly and that you enjoyed the bulk order discount. Great to have you with us!

Australia
1 review
0 helpful votes
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Lacking user guide
December 12, 2024

It works well with the basic functions but there are several buttons where it is not clear what their function is. A user guide would be helpful.

Date of experience: December 2, 2024
Punit K. Laser Co Rep
6 months ago

Thanks for your feedback, Peter! We’re glad the device is working well for you. Your suggestion for a more detailed user guide is noted—we’ll work on making instructions clearer. If you need any assistance, feel free to reach out to support@laserco.com.au.

Australia
1 review
0 helpful votes
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Won't work with my stereo
December 12, 2024

Not sure if it's because of the power the wireless receiver needs - but my stereo can't seem to power it up (but works with a lead to my phone). The wireless receiver powers on when just plugged into the 12v - so must be a compatibility issue with the power needed to power it up?

Date of experience: December 2, 2024
Punit K. Laser Co Rep
6 months ago

Thanks for your feedback, Peter. It sounds like there may be a compatibility issue with your stereo’s power output. Our team would be happy to help troubleshoot this—please reach out to support@laserco.com.au, and we’ll look into it for you.

Australia
1 review
0 helpful votes
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Easy to use happy with purchase would recommend to friends and family

Date of experience: December 7, 2024
Punit K. Laser Co Rep
6 months ago

Thanks, Daniel! We’re glad you had a great experience and appreciate your recommendation. Happy to have you as a returning customer!

Australia
1 review
0 helpful votes
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Auto account creation
December 6, 2024

Disappointed to have an account automatically tested for me. It is a sure way for hackers to obtain my data if your database is hacked. This practice should be illegal

Date of experience: November 26, 2024
Punit K. Laser Co Rep
6 months ago

Thank you for your feedback, Roland. We understand your concerns and take data security very seriously. Our system is designed for convenience, but we appreciate your input and will review this internally. If you’d like assistance managing your account settings, please reach out to support@laserco.com.au.