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Laser Co has a rating of 4.5 stars from 484 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention quick delivery, great service, and easy transaction. Laser Co ranks 12th among Electronics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
557 reviews
Great service. Good Price. Camera and Monitor were exactly as described, easy to fit, although really made for the wider number plates, not the slim ones. Just had to tweak things a little and hey presto. Rear view image is great and working fine. Thank you all.
I gave 2 stars as somewhat dissatisfied as I paid $31.95 including freight for a product and they sent it without real care.The remote was not bubble wrapped and left to bang around during transit in a box that would have fit easy 6 remotes. It works for now but we'll see.
Not sure how they come up with ratting of over 4 on their light bulbs as they are crap and I am not able to find very many positive review on them other than on their own site. The app has a 3 star rating on play store with very poor reviews so again not sure how their site comes up with a rating above 4. The bulbs put out great light but the tech issues between the bulb and the app make the a big waste of money and time. Laser do not reply to tech inquiry or messages left. When I finally spoke to a technician on the phone after calling Australia he had no idea what he was talking g about and just told me the bulbs have developed a fault and that I would need to return them. I did so and got new ones and it has not made a single difference and I still am not able to add the bulbs to the app. I know I am bot doing anything wrong as I have them all through my house and have set them all up no trouble the first time. I just want the issue fixed with the stupid app so I can use my very expensive light bulbs properly. If they do not fix the app they should stop selling the bulbs as it makes the smart capability of them completely useless. If I could score 0 I would. Lastly I have tried the process of adding them now 58 times to with no joy.
Tip for consumers:
Does not seem the issues are so much with the products its more the app that has the issues but if the app won't work then you can use the products making them a waste of money.
Products used:
Laser 10 watt smart bulbs screw in and bayonets
Great service, good communication and updates, fast postage
Easy to find what I was looking for
We're thrilled to hear that finding what you needed was a breeze and that our service didn't lag behind! We promise to keep the fast postage and clear updates speeding your way. Thanks for choosing us, Kris!
Was unable to find a replacement charger for Momentum 3 watch that was purchased for me at Xmas. Had to try charger for Momentum 2 which as you know would not work on the one my Grandson bought for me
Thank you for sharing your experience, Elaine. We're genuinely keen to assist you in finding the right charger for your Momentum 3 watch. Your satisfaction is crucial to us, and we're here to help. Please reach out to support@laserco.com.au so we can make this right for you. Looking forward to resolving this together!
Had to try 3 times before paypal activated but once the payment screen found pay all good
Quality a a good price
Thanks for your feedback, Graeme! Sorry to hear about the PayPal issues, but glad it worked out in the end. We’re happy you chose us for quality at a good price. If you need any more help, just let us know!
Very fast delivery and product as described. Good range for what I was looking for
I had a discount code
Thanks for the five-star review, R P.! We're glad to hear the delivery was swift and the product met your expectations. It's great that our range caught your eye and the discount code brought you to us. We look forward to serving you again soon!
I ordered the product only 3 days before it was delivered to me. Excellent service
I have had a Laser DVD player for several years. I like it because it is easy to use, and I can play DVDs I've bought overseas.
Excellent product
Thanks for the glowing review! We're thrilled to hear our delivery speed and the global compatibility of our Laser DVD player hit the mark for you. Enjoy your movies from all around the world!
I obviously didn't read the page properly. I wanted a replacement remote, but the email confirming my order told me I've ordered a new DVD player plus a remote. But that's okay.
I wanted a new remote to replace one that I’ve lost
Wonderful experience will be using them again quick delivery easy to use site
Needed a all region unlocked dvd player
Thanks for the five-star review, Lloyd! We're thrilled to hear about your wonderful experience and that you found our site easy to use with quick delivery. We look forward to providing you with another top-notch experience when you need us next!
Both keyboard and mouse are good replacements for old equipment that got wet.
Recommended by friend as good quality items.
Thank you for the five-star review, Malcolm! We’re delighted that the keyboard and mouse have seamlessly stepped into their roles. Appreciate the shoutout from your friend—glad we could live up to the hype!
Great customer service, sent a replacement bulb as one was faulty on arrival. The bulbs are very reliable and reconnect quickly after being switched off and will remember last setting too. But the app could be further developed. When scheduling, the brightness, color temp and timer are in arbitrary or too small a unit.
Great, rectified a problem prompty
Price, ok reviews and Aus based company
Thank you for the 5-star review, Tri T. We're pleased to hear that our customer service met your expectations. Your detailed feedback on the app's functionality is valuable to us, and we'll consider it for future updates. We appreciate your choice to support an Aus-based company and look forward to serving you again.
Glitched on credit card payment option so I had to choose afterpay.
Price, ok reviews and Aus based company
Prompt, excellent quality support from customer service. I experienced a glitch when checking out, but sending a brief note about it resulted in a friendly and helpful response. I'm really quite impressed.
A cart issue prompted a question. Punit from customer support was super quick to answer, extremely polite and most importantly very helpful.
A great feature set and an extremely competitive price point.
Thank you for the amazing review, Steve! We're thrilled to hear that our customer service, and especially Punit, were able to provide you with prompt and helpful support. It's great to know that our feature set and competitive pricing caught your attention too.
We appreciate your business and look forward to serving you again in the future!
The tablet has arrived - but it is absolutely dead flat - it took about 10 minutes on charge to even wake up and say "0% battery". I am concerned that the battery life will be very poor after being left so flat for what I can only presume has been a long time.
I am wondering that now...
We're sorry to hear that you experienced issues with the battery life of the tablet upon receiving it. We understand how frustrating this can be and want to ensure that we take the necessary steps to improve our products and services.
We apologize for any inconvenience caused by the dead flat battery upon arrival. We will investigate this matter further to ensure that this does not happen to future customers.
We appreciate your feedback and understand that this has impacted your trust in our business. If there's anything we can do to regain your trust and earn that 5th star for your next purchase or for future customers, please don't hesitate to let us know.
Thank you again for your review and for choosing our business. We hope to have the opportunity to serve you again in the future and provide a better experience.
I would like to thank you for the prompt delivery of this item.
Laser Corporation was a pleasure to deal with.
Your team was prompt to get back to me in relation to the order and made sure my item was on track to be delivered, in what I am sure is a difficult time of the year.
I did not get the name of the lady I dealt with on Tuesday, but she was fantastic.
Fantastic customer service!
I like the products and great value.
Thank you, Matthew, for your glowing 5-star review! It's great to know our customer service made a fantastic impression. Your satisfaction is what drives us, and we look forward to serving you again!
Courier left outside of locked office (in carpark), despite notifications that a signature was required. Why deliver to a business address outside of working hours?
That being said, someone brought it inside once discovered, and item received.
None received yet (but only responded today).
We're sorry to hear about the less than perfect delivery experience. It's never our intention to play hide and seek with your orders, especially not in car parks. We work closely with our delivery partners to ensure that all packages reach our customers safely and on time. It seems, on this occasion, the delivery experience did not live up to our standards.
Thank you for bringing this to our attention. Your feedback is valuable and will assist us in improving our services. As for the delivery hours, we'll make sure to consider your input and work towards better timing, especially for business addresses.
We're glad that the item has been received in the end. We hope to serve you again and make your next experience a five-star one!
Tidy and easy. Thankyou. ( But I do 'hate' having to put my address, when I know Paypal tells you!)
This is my second buy. It is a best, compared to Toyota Player and my KMart Boom Box. I travel the remote areas and enjoy my Country Music most waking hours. Radio often not in a area to work. The cost is 'crazy' low, for something so good. Thankyou Laser.
I have one and need a emergency replacement, if needed. Desert travel, Laser and Slim Dusty. And it has a excellent sound.
Thank you for taking the time to leave us a review, Barrie. We understand your concern about having to enter your address during the checkout process, even when using PayPal. We apologize for any inconvenience this may have caused. We'll take your feedback into consideration as we work on improving our customers' experience.
Fast and easy! Received in good time and good order, safely packed, all is well, thank you.
My existing combo is Laser, though beginning to misbehave lasted a good while.
Thanks, Erald! Fast, easy, and well-packed—sounds like a win! Glad to hear your existing Laser combo served you well. If you need anything else, we're here to help!
Prompt delivery but it was the wrong one. Have sent back the TV remote to be replaced by a DVD remote.
When I rang the first time it was all ways engaged. The next time I got through and was told that I was number one in the que it then asked me to leave a message. A few days while in was in Big W to buy a universal remote the sales told me to ring again and went straight through to Teck support.
That was the of the DVD.
Thank you for your review, Gary, and for acknowledging the promptness of our delivery, even though there was a mix-up with the item you received. We're sorry for any inconvenience this has caused and appreciate your patience as we work to correct the error with your TV remote and DVD remote exchange.
We're also taking note of your feedback regarding the difficulty in reaching us by phone. We're committed to improving our customer service experience, ensuring that getting in touch with us is as easy and efficient as possible. It's great to hear that you were eventually able to connect with our Tech Support team, and we hope that resolution was swift and satisfactory.
If there are any more issues or if you need further assistance, please don't hesitate to reach out at support@laserco.com.au. Your satisfaction is our priority, and we're here to help ensure you receive the correct DVD remote as quickly as possible. Thanks again for choosing us, and we look forward to serving you better in the future.
Everything worked out fine. The courier service you use were very good with notification and asking where to put the goods if nobody available. One minor comment... it would have been nice to get a message from your company about the expected delivery time once the order was placed. The way it happened was that I was notified once the goods were sent, so there were a few days when I did not know when the delivery would happen. It is NOT a major issue.
You had the product I was looking for, or at least close to it. I would have liked a slightly smaller mouse, but your other one was out of stock.
We're thrilled to hear your experience was smooth! We appreciate your understanding about the mouse size, and we're working to restock as quickly as possible. Thank you for choosing us for your needs!
Overall pretty good but trying to apply coupon and postage was tricky. Unsure if I got anything off or if I paid for express delivery.
VERY prompt customer service response which was appreciated.
The actual delivery was brilliant- instructions followed to the letter:
Love my items
Prompt polite and acted on my concern
I liked the features of a particular product and it’s price. Also that it was Australian based web site
Thank you for your feedback, Alison. We look forward to serving you again.
Overall pretty good but trying to apply coupon and postage was tricky. Unsure if I got anything off or if I paid for express delivery.
Received a watch band that was a different colour to what I ordered, when I emailed them they said that colour is no longer in stock! Awaiting a refund - you can't just send out any colour expecting the customer to be ok with it!
I won't be choosing them again!
We sincerely apologize for the mix-up with your watch band order, Diane. It's our policy to deliver exactly what our customers order, and we regret that we fell short in this instance. We understand your frustration and are working to ensure your refund is processed promptly. Your feedback is crucial in helping us improve our service. Thank you for bringing this to our attention.
Laser Co was very easy to deal with. Products were easy to search for on their website.
They are quality products at a reasonable price, and great service. The product was delivered to me really quickly compared to most online shopping.
Thanks for the five-star review, Damian! It's great to hear that your experience with Laser was straightforward and satisfying. We're glad our website made your search a breeze and that our quick delivery stood out. Here's to more quality shopping experiences with us!
Too easy. I hope delivery is just as quick and easy.
Delivery was exceptional
Thank you for the five-star review, Lynette! We're thrilled to hear that finding what you needed was a breeze and that the delivery exceeded your expectations. We aim to keep it 'too easy' every time!
Quick and easy and convenient. Quality product for the best price
Convenience and competitive prices
Thanks for the five-star review, Chantelle! We’re delighted to have provided a top-notch shopping experience that met all your needs. Your satisfaction is our priority!
The order process is adequate - it's not difficult at all, nor is the layout of the site particularly riveting.
Communication after placing the order is quite minimal, this is good in the sense of not receiving a million emails or texts, but it is a little disconcerting to not be kept informed of what's actually happening with the order.
Also, the tracking number provided doesn't actually come online until 3 days have passed (although this may well be an issue with the courier company).
The fact it's the only brand available that has region-free playback.
We appreciate your feedback and are glad to hear that you found the order process adequate. We understand that our website may not be the most exciting, but we're committed to providing a straightforward and user-friendly experience for our customers.
We apologize for any lack of communication after placing the order. We understand how important it is to keep our customers informed about their orders and will take steps to improve our communication going forward.
We also apologize for any issues with the tracking number provided. We work closely with our courier company to ensure that our customers receive their orders as quickly and efficiently as possible. If there's anything else we can do to earn that 5th star for your next purchase or for future customers, please don't hesitate to let us know.
Thank you again for your review and for choosing our business. We're dedicated to providing quality products and services to our customers.
There should be a confirmation email sent straight after the customer places their order. I was left wondering if my order went through until the next business day when I received the email stating my purchase had been shipped.
Customer service were diligent to respond in a timely manner.
It was cheaper than the competition.
Thank you for your feedback. We're glad to hear that our competitive prices and timely customer service met your expectations. We appreciate your suggestion about the confirmation email and will certainly consider it for improving our services. Thanks for the 5-star review and we look forward to serving you again.
Twelve emails between order and receipt! Was all that necessary? Two emails from Sitejabber asked me for feedback some time before I receive the item.
Replacement for lost remote control. The actual product is excellent.
We regret the inconvenience caused by the excessive number of emails. Your feedback is important to us, and we're committed to improving our processes to provide a better experience. We appreciate your feedback and will work on addressing your concerns.
Gain trust and grow your business with customer reviews.
Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners!
The LASER difference
Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.
Our values
We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.
We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.
We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.
We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.
We boldly find new ways to succeed.
To us there are no problems. Only solutions.
In 1987 LASER started out in a Surry Hills garage, importing and selling 5.25” floppy disks and storage cases. Today, we’re one of Australia’s fastest growing and most trusted consumer IT and consumer electronics solutions providers. Specializing in bespoke solutions, our product range now spans more than 13 categories and 500+ products.
Thank you for your detailed feedback, Mark. We're genuinely sorry to hear about the challenges you've faced with our smart bulbs and app functionality. Ensuring our customers have a seamless experience with our products and support services is paramount, and it's clear we missed the mark on this occasion. Your input is invaluable to us for making improvements. We're committed to resolving these tech issues and enhancing the app's compatibility with our smart bulbs. Please rest assured, we're on it.
For immediate assistance and a resolution to your current situation, we invite you to contact our dedicated support team at support@laserco.com.au. We're keen to make this right and ensure you can fully enjoy the capabilities of your smart bulbs.
Thank you for bringing this to our attention, and we hope to turn your experience around.