business logo of Laser Co

Laser Co

Overview

Laser Co has a rating of 4.5 stars from 600 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention fast delivery, great service and good communication. Laser Co ranks 16th among Electronics sites.

service
52
value
5
quality
15
This company responds to reviews on average within 15 days

Instant Feedback

744 reviews
+5
How would you rate Laser Co?
grey star
grey star
grey star
grey star
grey star
Germany
1 review
0 helpful votes
Follow Chris C.
Unfollow Chris C.
Send Message
Share Review
Report Review

Good camera floodlights
November 26, 2024

Good camera floodlights. Not as bright as eufy but still bright. Motion sensor very sensitive so lights turn on very frequently, trying to understand how to make it less sensitive. Error when trying to upgrade firmware, trying to fix

Date of experience: November 16, 2024
Punit K. Laser Co Rep
7 months ago

Thank you, Chris! It’s great to hear you’re finding value in the camera floodlights. We appreciate your feedback on brightness and sensitivity, and if you need help troubleshooting the firmware update, feel free to reach out—we’re here to assist!

Australia
1 review
0 helpful votes
Follow helen a.
Unfollow helen a.
Send Message
Share Review
Report Review

Poor service
November 22, 2024

I purchased 4 chargers for my phone and none of them work. I have been given the runaround from the company with no assistance. Why should I have to keep filling out online forms to get a bloomin ra number for the company to accept my return.

Date of experience: November 12, 2024
Punit K. Laser Co Rep
8 months ago

Thank you for sharing your experience, Helen. We sincerely apologize for the inconvenience you've faced. Your concerns about the returns process and product performance have been noted, and we’ve taken immediate action to address them. We’ve already processed a full refund for your order. Please feel free to reach out if you have any further questions or concerns. Your feedback helps us improve.

Australia
1 review
0 helpful votes
Follow Michael S.
Unfollow Michael S.
Send Message
Share Review
Report Review

Easy To Install
January 22, 2025

The security cameras supplied were very easy to install and configure. The quality of the screen image on my phone was of a high resolution. One of the cameras supplied had a fault, however, laser were very prompt in supplying a return pre paid label. The camera will either be repaired or replaced.

Date of experience: January 10, 2025
Punit K. Laser Co Rep
5 months ago

Thank you, Michael! We’re glad to hear the installation process was smooth and the image quality met your expectations. We’re also happy to have promptly assisted with the faulty camera. Your satisfaction is our priority!

Australia
1 review
0 helpful votes
Follow John N.
Unfollow John N.
Send Message
Share Review
Report Review

The site was eay to search on and use, and the customer service over the phone - a pdf of an instruction manual for a car dvd player was sent as requested by email. Very satisfied with Laser!

Date of experience: December 29, 2024
Punit K. Laser Co Rep
6 months ago

Thank you for your feedback! We're glad you found the site easy to use and had a positive experience with our customer service. It’s great to hear we could assist you with the instruction manual. Your satisfaction means a lot to us!

Australia
1 review
0 helpful votes
Follow Jamie F.
Unfollow Jamie F.
Send Message
Share Review
Report Review

Order was substituted because the item I ordered was not available but I was not contacted to ask if this was suitable.

Date of experience: February 23, 2025
Punit K. Laser Co Rep
4 months ago

Thanks Jamie. That’s definitely not how we want things to go—we should’ve checked with you first. We appreciate the feedback and will work to make sure communication’s better next time.

Sweden
1 review
0 helpful votes
Follow Craig R.
Unfollow Craig R.
Send Message
Share Review
Report Review

Awesome app and service delivery wow so quick and product...
February 10, 2025
Updated review

Awesome app and service delivery wow so quick and product is awesome

Date of experience: February 11, 2025
Punit K. Laser Co Rep
5 months ago

Thanks, Craig! Glad to hear you’re enjoying the app and service. Appreciate your support!


Like the new website
July 17, 2024
Previous review

Like the new website - art dod not work on m,y phone but had to go to my laptop

Date of experience: July 7, 2024
Australia
1 review
0 helpful votes
Follow Adam S.
Unfollow Adam S.
Send Message
Share Review
Report Review

Easy ordering process and great prices
February 12, 2025

Easy ordering process and great prices. Fast dispatch time and received the items within the week. Items arrived welled packaged and al correct excellent quality

Date of experience: February 2, 2025
Punit K. Laser Co Rep
5 months ago

Thanks, Adam! Glad to hear everything arrived quickly and in perfect condition. Appreciate your support!

Australia
1 review
0 helpful votes
Follow Jason P.
Unfollow Jason P.
Send Message
Share Review
Report Review

Thks..
February 19, 2025

Thks. Down lights are great easy to setup. Kids love the colours. Thanks for the fast postage

Date of experience: February 6, 2025
Punit K. Laser Co Rep
4 months ago

Thanks, Jason! We’re glad to hear you enjoyed the downlights and that they were easy to set up. Sounds like your kids are having a blast with the colors! If there’s anything else we can assist with, feel free to reach out. 😊

Australia
1 review
0 helpful votes
Follow Jan K.
Unfollow Jan K.
Send Message
Share Review
Report Review

Laser Machine Cords
October 29, 2024

I am pleased with the delivery of my goods which didn't take long. Just sad that ordering had to be done on line which I don't know how to do, as I don't know about Web sites or emails as well, but a staff member at Harvey Norman did that for me & I was so grateful for that. A lot of older people don't know how to order on line, we are used to paying with our cards over the phone. Thankyou for allowing me to state my experience..

Date of experience: October 19, 2024
Punit K. Laser Co Rep
8 months ago

Thank you so much for your kind words, Alice! We're happy to hear that you’re pleased with the delivery, and we're grateful that the staff at Harvey Norman could assist you with the online order. We understand that online shopping can be tricky, especially for those who are more used to phone orders. If you ever need any help in the future, please feel free to reach out—our team is always here to assist!

Australia
1 review
0 helpful votes
Follow Peter C.
Unfollow Peter C.
Send Message
Share Review
Report Review

Lacking user guide
December 12, 2024

It works well with the basic functions but there are several buttons where it is not clear what their function is. A user guide would be helpful.

Date of experience: December 2, 2024
Punit K. Laser Co Rep
6 months ago

Thanks for your feedback, Peter! We’re glad the device is working well for you. Your suggestion for a more detailed user guide is noted—we’ll work on making instructions clearer. If you need any assistance, feel free to reach out to support@laserco.com.au.

Australia
1 review
0 helpful votes
Follow Max B.
Unfollow Max B.
Send Message
Share Review
Report Review

Laser Smart Floodlight Camera
November 9, 2024

Firstly I would like to say the camera works well. However I used your online chat facility to ask a question - can the camera be eave mounted - and I was told it could be. On receiving the camera I tried it on the eave and the camera faces down on too great an angle to be of any use. The lights were adjustable to a satisfactory angle. I purchased a 45 degree mount and this too was unsuccessful. I will have to manufacture a 90 degree mount to make it work as I can't seem to find any on the market at a reasonable price.

Date of experience: October 30, 2024
Punit K. Laser Co Rep
8 months ago

Thank you for your feedback, Max. We're glad to hear that the camera is working well overall, but we're sorry for the misunderstanding regarding the eave mounting. We appreciate you bringing this to our attention, and we’ll make sure to clarify this information for future customers. If there’s anything further, we can do to assist, please feel free to reach out.

Australia
1 review
0 helpful votes
Follow Owen S.
Unfollow Owen S.
Send Message
Share Review
Report Review

It was fun and it was very, very easy and I'll probably buy from them again later than the one if I need to

Date of experience: December 9, 2024
Punit K. Laser Co Rep
6 months ago

Thank you, Owen! We're thrilled you had a fun and easy experience. Looking forward to serving you again in the future!

Australia
1 review
0 helpful votes
Follow Nicholas W.
Unfollow Nicholas W.
Send Message
Share Review
Report Review

Good experience
October 21, 2024

Ordered 2x wireless earphones and they arrived to my regional town in 3 days which is very impressive and the quality is good also. I have 2 pairs so I won't need some for a while but I'll shop with you again for sure. Thanks team!

Date of experience: October 9, 2024
Punit K. Laser Co Rep
9 months ago

Thanks, Nicholas! We're thrilled to hear the wireless earphones arrived so quickly and that you're happy with the quality. Appreciate your support, and we’ll be here whenever you need more in the future!

Japan
1 review
0 helpful votes
Follow SEIJI M.
Unfollow SEIJI M.
Send Message
Share Review
Report Review

Thanks always.
January 1, 2025
Updated review

I am contented.
The staff's harmony is especially wonderful in the store.
Thanks always.

Date of experience: December 22, 2024
Punit K. Laser Co Rep
6 months ago

Thank you, Seiji-san! We’re delighted to hear you had such a positive experience. Your kind words mean a lot to us!


I did good shopping there.
October 5, 2024
Previous review

Always goes shopping at this store.
I'm Japanese and live in Japan.
That's because it's very good!

Date of experience: September 25, 2024
Australia
1 review
0 helpful votes
Follow garry s.
Unfollow garry s.
Send Message
Share Review
Report Review

Security cameras
October 21, 2024

Service was very prompt and the product well packed. I have not installed them yet so i cannot comment on quality. Its a shame they did not have many down lights as i would have licked to have tried them in my new house

Date of experience: October 8, 2024
Punit K. Laser Co Rep
9 months ago

Thanks, Garry! We're glad to hear the service and packaging met your expectations. Hope the security cameras work great once installed! Sorry we didn’t have more downlights available—hopefully, we can help with that in the future.

California
1 review
0 helpful votes
Follow Matt K.
Unfollow Matt K.
Send Message
Share Review
Report Review

Easy transaction, placed the order and was updated by email about the status of where the package was and when it would be arriving consistently until it arrived.
Speedy delivery, received my package very shortly after I placed the order.
Overall great service, thank you.

Regards Matt…

Date of experience: October 9, 2024
Punit K. Laser Co Rep
9 months ago

Thanks, Matt! We're glad to hear the transaction was smooth and that you appreciated the updates and speedy delivery. Appreciate your support and kind words!

Australia
1 review
0 helpful votes
Follow Glenys T.
Unfollow Glenys T.
Send Message
Share Review
Report Review

Doesn't work properly
October 24, 2024

Tested the dvd projector with two different dvds. Started great, but stopped playing before the end. Cleaned the dvd, but it did it again. When played in a separate dvd player it worked fine until the end. This happened with two different dvds.
Also the DVD Menu option for Scene Selection would not work with either dvd. It would jump straight to Menu Play. Yet when dvds were played in a separate dvd player, the Scene Selection option worked.
Extremely disappointing. Want to get a refund.

Date of experience: October 14, 2024
Punit K. Laser Co Rep
9 months ago

Thanks for your feedback, Glenys. We’re sorry to hear about the issues you experienced with the DVD projector. This isn’t the experience we aim for, and we’d like to help resolve it for you. Please reach out to us so we can assist with a refund or replacement.

Australia
1 review
0 helpful votes
Follow Melissa C.
Unfollow Melissa C.
Send Message
Share Review
Report Review

Just got off the phone to consumer service
October 27, 2024
Updated review

Returned missed phone call they left a message told me to ring back I rung the customer service he spoke over me the whole time and was so rude said he couldn't help me unless I had model number I told him it would take me a while to get when I gave model number he wanted my name so he could already look up model number with my name but wouldn't help me. He told me they would reply to me via email only. I didn't receive the screen that was meant to be free he told me the model didn't come with free screen I said I have screenshots of it online Hopeless

Date of experience: October 17, 2024
Punit K. Laser Co Rep
8 months ago

Thank you for your patience and for bringing this to our attention, Melissa. We sincerely apologize for the confusion regarding the screen and for any inconvenience caused. There was an error on the website, which has since been corrected. While the projector doesn’t typically include a screen, we are working internally on a solution and are committed to resolving this for you. Please rest assured that we are prioritizing this issue, and we will be in touch with an update shortly. Your satisfaction is important to us, and we appreciate your understanding as we work to make things right.


No free screen not blue tooth via phone
October 21, 2024
Previous review

Waste of money contacted the company said they would send me a screen never received it not Bluetooth via phone waste of time and money would not bother not even apologise for the problems I've had

Date of experience: October 9, 2024
Australia
1 review
0 helpful votes
Follow Jeriah E.
Unfollow Jeriah E.
Send Message
Share Review
Report Review

Sloppy freight practices
September 27, 2024

I gave 2 stars as somewhat dissatisfied as I paid $31.95 including freight for a product and they sent it without real care.The remote was not bubble wrapped and left to bang around during transit in a box that would have fit easy 6 remotes. It works for now but we'll see.

Date of experience: September 17, 2024
Punit K. Laser Co Rep
9 months ago

Thanks for your feedback, Jeriah. We’re sorry to hear about the packaging issue. We’ll definitely look into improving this for the future. If you have any concerns with the product, please let us know—we’re here to help!

Australia
1 review
0 helpful votes
Follow pommyjohnson g.
Unfollow pommyjohnson g.
Send Message
Share Review
Report Review

Fantastic
December 3, 2024

So happy with the guys at laser co, my new blue ray player came so quick easy to install very happy!

Date of experience: November 23, 2024
Punit K. Laser Co Rep
7 months ago

Thanks! We’re glad you’re happy with your new Blu-ray player and had a smooth experience. Appreciate your support!