Overview
Laser Co has a rating of 4.5 stars from 602 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention fast delivery, great service and good communication. Laser Co ranks 15th among Electronics sites.
Instant Feedback
Disappointed to have an account automatically tested for me. It is a sure way for hackers to obtain my data if your database is hacked. This practice should be illegal
I'd bought an ottoaibox mini wireless dongle, and it was super flakey, half the functions on the steering wheel didn't work, it would randomly crash and stop responding, it was basically very annoying... so I tried this laser one, not expecting it to be any different... but it was, so far works first time, every time, and all the functions on the steering wheel work with wireless carplay, it's good enough that I've bought two more for my wife and daughters cars.
Thanks, Sean! Glad to hear the Laser device exceeded expectations and worked seamlessly with your setup. Appreciate your trust in us—and that your whole family is getting onboard with it too! 🚗✨
Good camera floodlights. Not as bright as eufy but still bright. Motion sensor very sensitive so lights turn on very frequently, trying to understand how to make it less sensitive. Error when trying to upgrade firmware, trying to fix
Thank you, Chris! It’s great to hear you’re finding value in the camera floodlights. We appreciate your feedback on brightness and sensitivity, and if you need help troubleshooting the firmware update, feel free to reach out—we’re here to assist!
I purchased 4 chargers for my phone and none of them work. I have been given the runaround from the company with no assistance. Why should I have to keep filling out online forms to get a bloomin ra number for the company to accept my return.
Thank you for sharing your experience, Helen. We sincerely apologize for the inconvenience you've faced. Your concerns about the returns process and product performance have been noted, and we’ve taken immediate action to address them. We’ve already processed a full refund for your order. Please feel free to reach out if you have any further questions or concerns. Your feedback helps us improve.
The security cameras supplied were very easy to install and configure. The quality of the screen image on my phone was of a high resolution. One of the cameras supplied had a fault, however, laser were very prompt in supplying a return pre paid label. The camera will either be repaired or replaced.
Thank you, Michael! We’re glad to hear the installation process was smooth and the image quality met your expectations. We’re also happy to have promptly assisted with the faulty camera. Your satisfaction is our priority!
The site was eay to search on and use, and the customer service over the phone - a pdf of an instruction manual for a car dvd player was sent as requested by email. Very satisfied with Laser!
Thank you for your feedback! We're glad you found the site easy to use and had a positive experience with our customer service. It’s great to hear we could assist you with the instruction manual. Your satisfaction means a lot to us!
Order was substituted because the item I ordered was not available but I was not contacted to ask if this was suitable.
Thanks Jamie. That’s definitely not how we want things to go—we should’ve checked with you first. We appreciate the feedback and will work to make sure communication’s better next time.
Awesome app and service delivery wow so quick and product is awesome
Thanks, Craig! Glad to hear you’re enjoying the app and service. Appreciate your support!
Like the new website - art dod not work on m,y phone but had to go to my laptop
Easy ordering process and great prices. Fast dispatch time and received the items within the week. Items arrived welled packaged and al correct excellent quality
Thanks, Adam! Glad to hear everything arrived quickly and in perfect condition. Appreciate your support!
Thks. Down lights are great easy to setup. Kids love the colours. Thanks for the fast postage
Thanks, Jason! We’re glad to hear you enjoyed the downlights and that they were easy to set up. Sounds like your kids are having a blast with the colors! If there’s anything else we can assist with, feel free to reach out. 😊
I am pleased with the delivery of my goods which didn't take long. Just sad that ordering had to be done on line which I don't know how to do, as I don't know about Web sites or emails as well, but a staff member at Harvey Norman did that for me & I was so grateful for that. A lot of older people don't know how to order on line, we are used to paying with our cards over the phone. Thankyou for allowing me to state my experience..
Thank you so much for your kind words, Alice! We're happy to hear that you’re pleased with the delivery, and we're grateful that the staff at Harvey Norman could assist you with the online order. We understand that online shopping can be tricky, especially for those who are more used to phone orders. If you ever need any help in the future, please feel free to reach out—our team is always here to assist!
It works well with the basic functions but there are several buttons where it is not clear what their function is. A user guide would be helpful.
Thanks for your feedback, Peter! We’re glad the device is working well for you. Your suggestion for a more detailed user guide is noted—we’ll work on making instructions clearer. If you need any assistance, feel free to reach out to support@laserco.com.au.
Firstly I would like to say the camera works well. However I used your online chat facility to ask a question - can the camera be eave mounted - and I was told it could be. On receiving the camera I tried it on the eave and the camera faces down on too great an angle to be of any use. The lights were adjustable to a satisfactory angle. I purchased a 45 degree mount and this too was unsuccessful. I will have to manufacture a 90 degree mount to make it work as I can't seem to find any on the market at a reasonable price.
Thank you for your feedback, Max. We're glad to hear that the camera is working well overall, but we're sorry for the misunderstanding regarding the eave mounting. We appreciate you bringing this to our attention, and we’ll make sure to clarify this information for future customers. If there’s anything further, we can do to assist, please feel free to reach out.
It was fun and it was very, very easy and I'll probably buy from them again later than the one if I need to
Thank you, Owen! We're thrilled you had a fun and easy experience. Looking forward to serving you again in the future!
Ordered 2x wireless earphones and they arrived to my regional town in 3 days which is very impressive and the quality is good also. I have 2 pairs so I won't need some for a while but I'll shop with you again for sure. Thanks team!
Thanks, Nicholas! We're thrilled to hear the wireless earphones arrived so quickly and that you're happy with the quality. Appreciate your support, and we’ll be here whenever you need more in the future!
I am contented.
The staff's harmony is especially wonderful in the store.
Thanks always.
Thank you, Seiji-san! We’re delighted to hear you had such a positive experience. Your kind words mean a lot to us!
Always goes shopping at this store.
I'm Japanese and live in Japan.
That's because it's very good!
Service was very prompt and the product well packed. I have not installed them yet so i cannot comment on quality. Its a shame they did not have many down lights as i would have licked to have tried them in my new house
Thanks, Garry! We're glad to hear the service and packaging met your expectations. Hope the security cameras work great once installed! Sorry we didn’t have more downlights available—hopefully, we can help with that in the future.
Easy transaction, placed the order and was updated by email about the status of where the package was and when it would be arriving consistently until it arrived.
Speedy delivery, received my package very shortly after I placed the order.
Overall great service, thank you.
Regards Matt…
Thanks, Matt! We're glad to hear the transaction was smooth and that you appreciated the updates and speedy delivery. Appreciate your support and kind words!
Tested the dvd projector with two different dvds. Started great, but stopped playing before the end. Cleaned the dvd, but it did it again. When played in a separate dvd player it worked fine until the end. This happened with two different dvds.
Also the DVD Menu option for Scene Selection would not work with either dvd. It would jump straight to Menu Play. Yet when dvds were played in a separate dvd player, the Scene Selection option worked.
Extremely disappointing. Want to get a refund.
Thanks for your feedback, Glenys. We’re sorry to hear about the issues you experienced with the DVD projector. This isn’t the experience we aim for, and we’d like to help resolve it for you. Please reach out to us so we can assist with a refund or replacement.
Returned missed phone call they left a message told me to ring back I rung the customer service he spoke over me the whole time and was so rude said he couldn't help me unless I had model number I told him it would take me a while to get when I gave model number he wanted my name so he could already look up model number with my name but wouldn't help me. He told me they would reply to me via email only. I didn't receive the screen that was meant to be free he told me the model didn't come with free screen I said I have screenshots of it online Hopeless
Thank you for your patience and for bringing this to our attention, Melissa. We sincerely apologize for the confusion regarding the screen and for any inconvenience caused. There was an error on the website, which has since been corrected. While the projector doesn’t typically include a screen, we are working internally on a solution and are committed to resolving this for you. Please rest assured that we are prioritizing this issue, and we will be in touch with an update shortly. Your satisfaction is important to us, and we appreciate your understanding as we work to make things right.
Waste of money contacted the company said they would send me a screen never received it not Bluetooth via phone waste of time and money would not bother not even apologise for the problems I've had
The LASER difference
Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.
Our values
We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.
We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.
We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.
We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.
We boldly find new ways to succeed.
To us there are no problems. Only solutions.
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- Macquarie Park, NSW, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Roland. We understand your concerns and take data security very seriously. Our system is designed for convenience, but we appreciate your input and will review this internally. If you’d like assistance managing your account settings, please reach out to support@laserco.com.au.