LaserShip

Sucks I had to give them 1 star, I'd give 0 if I could. Typical behavior from lasership. The absolute very worst shipping company with a bunch of thieves working for them. I have had 4 orders in the past 2 or so years that were sent with them (I ALWAYS cancel my order if I am lucky enough to notice they are the shipper before the order is "delivered") and 3 of them had issues. They would say something was delivered but wouldn't be there. 2 times I was home and neither time was the doorbell rang. Then, of course, no package would be anywhere around. Once I checked within 2 min of the "delivery" notification, no ring at the bell and no package. Now I see why that happens. A ring bell very close by to where I live caught a dirty son of a piece of garbage mother stealing packages he was supposed to be delivering. You think this is his first time, or he figured out how to do this by himself? He isn't even smart enough not to steal on camera while working with his face all in the video, he is definitely way too stupid to have came up with even a smooth brained scheme like this on his own. Cancel your order if you see it being shipped by losership and order elsewhere! Even if it's a few dollars more expensive, at least you'll actually get your item and it won't be in a pawn shop because some deadbeat scumbag like the thing in the video hocked it for 10 bucks for weed money while his baby is crying starving somewhere.

Lasership does not follow delivery instructions provided by the vendor I purchased from—instructions that get printed on the shipping label. I live a quarter of a mile from my USPS mailbox which is located at the entrance to my neighborhood and is at the side of a busy highway. Lasership delivered a large (2'x1'x1') package containing perishable food (in a box prominently labeled as PERISHABLE) to my USPS mailbox instead of to my residence in 85+ degree weather and marked my order as delivered. My delivery instructions requested pkg be placed at my back door which is the only side of my house in the shade and protected from rain. I checked all around my house and later at the mailbox and found nothing. The vendor re-shipped my order for free but insisted on using Lasership again despite the original misdelivery. Fortunately this time I was able to retrieve the $200+ pkg before someone else decided to help themselves to it. Every other shipping company—Fed Ex, UPS, DHL, and even USPS—deliver large packages directly to my residence. Lasership is providing a huge disservice to businesses and their customers who depend on reliable and competent delivery.

I HAVE LOST 3 PACKAGES IN A MONTH THAT WERE TO BE DELIVERED BY THESE FRAUDS. I TRULY BELIEVE THEY STEEL THE PACKAGES. THE PROBLEM IS MORE AND MORE STORES ARE USING THEM. THIS IS AWFUL

The delivery person claimed to have delivered my package on 12/21/23. At 10:27, I immediately went to check and there was no package. But there was no delivery man who entered the building between 10:00 and 11:00. Checked on cameras They do not provide any proof [ Visual Proof of Delivery] that they delivered the package. Trying to contact customer service via phone is IMPOSSIBLE. It doesn't matter what time you call, they're always experiencing high call volume and NEVER answer. You send an e-mail, you get no reply. What is this? This is fraud and theft like I have never experienced before. They are so dishonest and simply steal packages. I opened the case on December 21,2023. At 11:46 Case number: ******* There was a two-day "investigation" after which they said that the package was lost and that the seller should be contacted.

This is the worst delivery service EVER! You have to wait for someone to get in touch with you in order to resolve an issue. Which half the time no one does. I had specific delivery instructions to either knock or call upon delivery. The driver did neither! In fact he never even got out of his vehicle. I stood in my window recording him the entire time. In the video you'll hear a text alert. That's (Laser Ship) them saying that a delivery attempt has been made.

Had a delivery from JC Penny's and I guess they use Laser Ship which I wish I had known because I wouldn't have ordered. I never have good service with leadership. Most the time they don't delivery to the correct address. This time the guy actually did delivery to the correct home but first of all, he showed up at 2:50 AM. Who does that? I have a husband, me, a dog, and a newborn baby. You don't show up at someone's house at 2:50 am. Not only that, you could hear him slamming his car door multiple times, he just threw the package on the porch. Had something glass been in there, it probably would have broke. And then left it sitting out in the rain when I have a covered porch. Literally makes no sense at all.

I dont know why until now this company is still existing. For 2 days in a row, I had issues with their deliveries. They said the package had been delivered but I never got it. I have multiple cameras all around my house, I did not see any person deliver anything into my house. I don't know where they delivered it. There's no proof of delivery. Merchants should stop using this company.

They steal before it gets to the porch. Porch pirates be ware there is new pirate in town, they get it straight from the company, fakes the delivery and ignore my clime.
Stole my 3 delivery packages. I have cameras, they never deliver, but said delivered.

This is my second time not receiving my package from this delivery service no picture was left claim they gave it to me I never got anything horrible liars and thieves works for them. Big scam on wheels!

If I could give it a minus ten rating, I would do it. This is the worst company you can imagine. They constantly delay delivery and pretend that they wanted to deliver, but were unable to. Something always bothers them. Because of this, everything you receive through them will never be received on time. It surprises me that large trading platforms turn to them for delivery. No one looks at the ratings except buyers?

Anytime a package is shipped to me via lasership, there is always an issue. My last order that was shipped from bath and body works, I got a notification that delivery had been attempted which was total B.S. Since I was home all day and no one came here. Now, I ordered something from Walmart and the third party seller shipped it lasership. I got notified about 2 hours ago that the package had been delivered at almost 9 o'clock at night. I check around outside, check neighbors houses, nothing is there. I sent emails to lasership which they never even get back to me anyway, so it's pointless.

This is the second time my order from fashionova has been stolen only this time I seen everything on video the lasership delivery driver drop my package off took a picture picked it up and got in a gray lasership van driver had on a red shirt be careful dealing with companies that use this service very poor customer service and they don't give out returns

Checked my tracking number and this is what I saw. It states to contact the seller. Ordered 11 candles from Bath and Body works and they could only replace 3. I received a credit but could not get other candles at their fantastic sale price. They are the main shipper for this company and KNEW the contents were fragile.
This is not my first problem with this shipper but from now on I will not order from anyone who uses them.

I received a notification at 8:30 PM that my package was not able to be delivered. Why? Because they didn't have a gate code. My neighborhood is not a gated community, there are no gate codes to access anywhere in this neighborhood. Had to wait an HOUR to speak to customer service, only for customer service rep Jeremiah to disconnect from me and send an email saying he "submitted the information for review". Next customer service rep said they were going to "look into it." None of these resolve the issue, as this driver clearly just didn't feel like finishing their route and marked my package as "gate code needed." It's actually infuriating, especially after the package was delayed for 3 days extra already while being held by LaserShip. I'm so angry I can't even put it into words properly, and no one at the company seems to care whatsoever.

Horrible robotic customer service, always delivering my packages to another building in the complex. Website never shows accurate info. & they're never on time. If you can avoid it, by all means don't use them for anything.

Not sure if under new management because years ago there were some issues, but in the past year or so they've become the fastest, most reliable shippers out there! Both Nespresso and Sephora have been using them for shipments to my house, both come faster than expected, wonderful!

I ordered a Christmas gift for my grandson online, unfortunately the website used a company called LaserShip for the delivery. Apparently the idiot driver could not figure out that he was on the East side of town and my house is located on the west side of town. I'm assuming he got frustrated by not being able to locate my address so this genius decided the best solution was to dump my package next to a dumpster at a construction company and report it as being delivered
5 days later this wonderful woman named Jenny, that worked there saw my package and went on a mission to find me and get it to me. I am so thankful to her, her daughter and everyone at Shirley & Sons Construction Co.,Inc. Thanks again Jenny you saved Christmas.
As for LaserShip you need to hire better, train better, follow up better…

As you can tell I just copy and pasted my post from social media, trying to spread the info.

This delivery service is a JOKE. Never on time, don't update their tracking, say "delivery attempted " because they're either too stupid or too lazy to find your address. I'd give ZERO stars, if I had that option. They sent me an email saying my package was delivered. However, its not at my house, or mailbox. So, where is it?

I had two orders from this place sent from eBay through laser tag. Both items were immediately stolen with an hour. These guys staff driver are thieves. They refused to change my address. II had a fed ex delivery I received of shoes but not from laser ship. You will not get your packages at all I promise. Never ever use these people.

Pandora jewelry use this fly by night outfit to ship my wife's surprise gift.

Its really no surprise that it never arrived, especially considering I've never heard of this delivery company before.

They never responded on their customer service chat, but I was able to get a hold of a representative after a considerable investment of time on the phone. But ultimately they were of little help just referring me back to Pandora to file a claim. (Sounded like they're working out of a Eastern European call center)

If you run a business and you want to save a few pennies on shipping your top dollar merchandise,. But don't care about your customers I would highly recommend lasership.

Wish I could give 0 stars. Tracking said they needed additional information to complete your delivery. Please confirm full address within 3 business days which is absurd considering they've delivered to me before and my full address has been confirmed. Have not heard back from customer service and have no idea if or when I will get my package

They claim they delivered a package to my house. I have security cameras showing the vehicle pulling up at the exact time someone "signed" for the delivery, yet no one got out of the vehicle (both my husband and I were home, our vehicles also shown in the security cam) and they drove away two minutes later. Despite several attempts to speak with customer service, my inquiries have gone with no response. Since this problem, I have read reviews on several sites, and I can't believe - not only - that this company is still in business, but that companies are actually still using them to "deliver" things! They've got employees AND managers convicted of theft, videos showing drivers literally throwing boxes at houses, and the worst ratings I've ever seen. They should be shut down immediately.

Let me start off by saying this, those "positive reviews?" Yeah, don't believe the hype those are people who works for this dumb company. Anybody who really thinks this shipping company is good are a bunch of fools. They're absolutely trash! I ordered from Fashion Nova and I needed this package because it was some of my boyfriend's birthday gifts for next week and they've stolen it. Y'all just suck and I hope NOBODY wants to use you guys ever again!