LaserShip

Rinse and repeat. Lies about additional information being needed for delivery. No movement for weeks. Then they say they don't know where the package even is and to contact the seller, Straight up theft. Perhaps we should create a database with the contents of undelivered packages and monitor secondary selling sites.

The fact that their most popular asked question on their website is "What do I do if my package is marked delivered but I can't find it?" tells you ALL you need to know about these people at Lasership. Its just ridiculous. How come they are gonna say they left my package "at the front door" of an entire apartment complex. Just doesn't make any sense.

This is the only shipping company I've ever dealt with that lied about a delivery. Camera evidence they never delivered, bogus investigation ended without starting. REI is on the hook for $500 to replace, but it costs consumers in the end. Only explanation that makes sense to me with all of these similar complaints is outright theft by Lasership.

Four items ordered via Amazon for Christmas presents are marked delivered today by LaserShip and yet no sign of packages nor attempt to deliver, as i have been sitting right inside my front door all day. And their response via customer service is "the tracking status must have been updated too soon - if the items don't show up in a couple days, give us a call. I have a JD, and that is called F-R-A-U-D. What is the point of tracking items at all if companies get away with updating their systems with fraudulent information?

The worst part is that their name is smeared all over the internet, yet consumers have no choice in the matter when ordering, as to what service is entrusted with their purchases. C'mon, Amazon!

Just about every time I make a purchase at Nike.com and they choose to ship item with Lasership, it reaches their warehouse in Meriden, CT then they're unable to locate package. It's not only with Nike, I've had this issue with other online retailers who chose to ship with Lasership. I don't get or miss out on my product but at least I get a full refund or the company ships using another reputable shipping agency.
Dealing with Lasership is a real inconvenience!

Some of my daughter's Christmas present were shipped through this company all in one package. They claimed It was delivered but I never received it, I am very diligent with my packages and never had issues receiving packages prior to this or all of this holiday season. I reached out to customer service via email and was told I need to go to the shipper (who understandably also denied responsibility) for a resolution when Lasership is the responsible party. After much back and forth of hearing the same response I gave up. They refuse to help or compensate. Both seller and shipper were paid by me for stuff i will never receive. They are the worst!

I don't know why this place is still in business. Or why anybody would even use them. Apparently I'm not the only one complaining from the company I purchased through. More than likely they're not going to be using LaserShip anymore

Why is this company still allowed to be in business? Literally every single package I order that ends up being delivered by Lasership is days late. Every single time. Now of course they're using the latest storm in the northeast as the reason why. BS! All other packages I order were only a day late. Now my packages being delivered by LS is currently 3 days late. Mind you every day I get an "delivery attempted" email which is a complete LIE! Why does Amazon still use them is beyond me. Something needs to be done! Customer never picks up the phone. I've never even received an email regarding complaints on missing packages. Instead, a package that's missing for days randomly shows up at my door when I open it. Not even a knock on the door. These ppl are unprofessional from top to bottom.

I'm literally going to stop placing online orders with companies using this carrier. They are always many days late and state they made delivery attempts when they didn't. Never have these issues with other carriers

Either LaserShip is days late with your delivery or they say that there is a delivery exception and to fill out their form, but do specify the issue. Assuming it is an address issue, it would be odd since the online store we order from (i.e., Nike) has been delivering to the same exact address for years. I even had Nike contact LaserShip to help resolve the issue, and days later the package is still showing as a "Delivery Exception." LaserShip is the worst, and I can only assume that their shipping prices are so low that online retailers just can't say no. Well, if they keep using shipping companies that "lose" people's expensive items, or delay deliveries for no apparent reason, online retailers will end up paying for it in other ways that hurt their bottom line.

Years ago Blue Apron used them and they alway "lost" our meal delivery. They always note things as delivered and it was not. Luckily Blue Apron changed to fedex. Now Nordstrom is using lasership and the same issues - noting orders as delivered but not here. Horrible company - Stop using!

I thought they were incredible. I live in the country and fed ex, ups and even our mail carrier mess up all the time (which is generally why I don't order anything to be delivered). I've had so many packages I've never had received and been out of luck so many times. But they arrived on time and right at my front door knocking. So appreciative and impressed. Fantastic job ya'll! Very polite also.

I have had 3 packages stolen over the holidays. Tonight they stated they "attempted delivery" of my package! What BS! I have been home all day waiting for this delivery. I had the outside lights on and I have 2 dogs who hear everything…. No one tried to deliver anything to my house.
Customer service could care less! Lori just kept copying and pasting the same "we're sorry for the delay" message!
I'm going to request that Lasership NEVER touches another one of my packages! They SUCK! I am so angry!

I have had nothing, but problems with them. I'm not sure why Blue Apron and Marley Spoon continue to use them. They have lost our meals multiple times. They state they attempt delivery when I know they have not. It is completely ridiculous. How they manage to stay in business is beyond me. They can't even do the only job they have, deliver packages. I wish I could see who was going to deliver my package before I pick a delivery date, because they really need to be avoided at all costs.

I have ordered from Free People twice. I love their clothes, however, they use Lasership delivery service. Every time, it says Out for Delivery, then it doesn't get delivered and I get a message that it can't be delivered until I provide an address. Is this even for real?! How inept of a company are you that 1) you have poor experience drivers or 2) poor quality control that you can fix this issue. FreePeople need to cancel their contract with Lasership and look at other options.

Every single time without fail if a company ships with them they "attempt" delivery and never deliver on time. I don't understand how they are still in business. How is it possible to literally have ship in your name and be this bad.

I've only had three or four packages out of hundreds that have been marked delivered and never arrived and they were all shipped using LaserShip. I have cameras all around my house and each time the status changes to delivered, but there was no delivery attempt even made. I check all the footage up to 2 hours before and after. Their customer service is a joke. No contact number and only once have I received a response via canned email to contact the retailer.

This company should be called "steal a package" instead of lasership. They love big packages as it guarantees the delivery driver some money since they probably get paid $2 a delivery, they literally are the worst delivery company I've ever encountered. They said delivered while my camera shows nobody delivering anything, please forget about trying to contact somebody about it either because nobody will help you. They are scammers, please do yourself a favor and never use this sorry excuse of a company.

Worst company on the planet, deliveries get delayed and sometimes never show up, a delivery that should take two or three days takes weeks sometimes months. You are not able to contact anybody in person. And not once has any of their deliveries been delivered to my house/porch. Always left in the middle of the driveway sometimes in the mud or in the ditch. Certainly hope I run into one of these losers at some point.

I had order 2 items and lasership delivered it to the wrong address my items was put on someone back porch he or she took a picture but didn't show the address so now my package is missing what a Horrible experience. Lasership need to do better. I'm still pissed

Two days in a row they said "there was a problem delivering package". I was home both days and these guys never showed up. They need to be shut down for running such a sham trash service. Unbelievable that Amazon uses them.

Submitted a shipping address with my order on a clothing website, LaserShip just completely changed the address, shipped to the wrong address and will not allow me to update to the correct address without "permission" from the seller which they don't even specify what the permission is. Customer service agents are rude and not helpful if you can avoid using laser ship avoid at all costs nothing good to say

I'd give zero stars if I could. I've had 3 packages lost recently through Lasership. They sent a picture of a delivery. It was not my house. I went to my local post office to find out where this house is. Just out of curiosity. The area didn't sound familiar. They said there is no such address in our town. I wish the companies that use Lasership would realize how inefficient they are. The representative for Lasership was very helpful. He added directions to my house that will permanently be connected to my deliveries. I still don't know why it's so difficult for them to find my house. I don't live in the woods. I'm in a busy area with no other problems with deliveries. It's only Lasership that seems to find this difficult.