LaserShip

There was only one attempt to deliver my package which was on a Sunday. I called on Monday and gave detailed information and was told my package would be taking of hold. I have talked to 5 different people which 1 called me from the Memphis branched. Still a week later and it's still on hold and I'm waiting on a called back. This is the worst delivery service available and I HOPE companies stop using them. They are not reliable!

I have notice many companies are using this carrier. Hungry Roots food service uses this carrier and my food orders are never on time. I have orders arrive a day or two later and the packages are warm where the food is no longer edible because the ice packs have melted. Today I track my shipment from Fashion Nova and it was scheduled to deliver yesterday, however the label is showing that it was created but not shipped. Im under the impression that the driver forget they have packages get home and then deliver the next day.

First, any company that uses the, will NEVER have my business. Both Summit Racing and Babylist tried to send,y orders through them. Every time, the tracking info says 'waiting for supplier' or just states 'exception - we are looking for your order'. Laser ship always says the order delivery date is the one originally promised... even 10 days after the fact. Summit had to overnight large heavy items that Lasership lost. I pulled all my business until they set my account t to UPS only. I didn't know Babylist used these fools too... or I would have never purchased from them. Avoid at all costs

I've been trying to get my package for 3 days now. Tracking says it's out for delivery. Hours later they'll say they tried to deliver and will try again. They don't contact you like you asked. If I had a time frame to be home to receive it would be great. Just leave the package outside sheesh. Customer service is trash. LaserShip and OnTrac are trash. You don't know whose delivering your stuff. I live in an apt complex and see cars in and out all day. Do better with your communication. I'm going to pay extra to get it delivered by someone else. I'm done.

If I can give it, no stars and submit this review, I would, but unfortunately a star has to be selected This is the worst company ever. I cannot tell you how many times I have ordered something and the company utilizes laser ship. Laser ship drivers do not care about your delivery, nor do they care if it even goes to the right address. I have had numerous packages lost or delivered to the wrong address. Or the lazy driver. Throwing my package caught on camera. This company should be out of business, I do not recommend them by any means. The larger companies need to realize they're going to start losing business by trying to save money with such a. Pathetic excuse for a "shipping company" called laser ship

I have ordered from 2 merchants that use Lasership and both times my packages never arrived. Both times they updated with the merchant that my packages were delivered. If I find out a merchant uses Lasership I will not order from them. It's pointless I'll never receive my merchandise. I'm tired of spending hours with customer service to get a refund. Beware some merchants may not issue a refund due to their theft and negligence.

They (Leadership) posted $800 to $1400 a week. It's a lie. These weirdos should be in jail. I worked one day. No instructions from any person of consequence...just some guy named "Leo" who was a person that sucked a D. I'm not wasting any more time on this post. F this company.

These $#*!s said that they delivered my package but upon checking everywhere even outside my building my package was nowhere to be found. They said they left it with a doorman. What $#*!ing doorman. There is no doorman at my apartment building. Like any sane person I contract customer service. Customer service says sorry we lost track of your package maybe you should contact the seller. Wtf is the seller supposed to do. They trusted that the $#*!s in this stupid shipping service would be competent enough and not total thieves to be able to deliver something properly but clearly they were wrong. I'm sure that some $#*!ing employee probably stole my $#*! marked it as delivered and now I'll never get my $#*! back. Respectfully, I hope this goes to $#*!, oh wait it already has. $#*! these $#*!s.

Nearly every order from LaserShip disappears into thin air or shows up as never picked up (despite various sellers marking items as shipped). If it does arrive expect package(s) to be damaged or delivery instructions not followed. Any company who uses them usually has to refund or reship via a different carrier. Someone should run a sting and use AirTags to find out where all these thousands of missing packages are going. Something is off about this shipping company.

I've had two orders that were falsely reported as delivered or unable to deliver. LaserShip must be engaged in a fraudulent scheme with retailers who benefit by having their brand in short supply. The retailer gets use of your money, insurance claims,and discounted products like shoes have a higher price in the black market. It's private equity stealing from people. Report them to the FTC.

My experience matches so many others here. Their "investigation" concluded that my package was delivered but they could not provide any proof (suspicious). Meanwhile I was home all day of the "alleged" delivery and our building cameras confirmed no packages made it to the lobby the day in question. The fact they have merged with OnTrac is telling as both carriers are unreliable and customer service is non existent. Retailers like ZARA are using them to cut shipping corners and save some pennies at the expense of their customers. Do yourself a favor: avoid online companies who rely on LaserShip or OnTrac for their shipping, or be prepared to dispute those charges for packages that never show up.

Drivers speed through our community. That's bad enough but when confronted, he lifted his middle finger (in front of kids no less) and sped away even faster. Company won't even address the issue after complaint. Values?

This is the second time within a month that they have failed to deliver an Ulta.com package. Ulta did the right thing and gave me a $30 gift card to replace the bonus items that were no longer available on the first lost shipment.
But two weeks later, for the second shipment, lasership pulled a new trick. "Exception. Delivery cannot be made. Business is closed"
I live in a single family home. The text message came at 10:30 pm. Obviously they are stealing these items to resell and just inserting random reasons for non delivery. It doesn't take a rocket scientist to see this.
Now I have to wait the 11 days again so ulta can refund my money. And of course the different bonus items will be unavailable again. I wonder if Sephora uses lasership. I swear I will not order again from anyone who uses them. You would think these businesses would figure out that this is costing them customers!

This company can care less about people's packages. They will leave your package at the wrong address or anywhere else but where it's supposed to be. I'm gonna give Amazon a time out until they bring back their delivery options because this lasership is the worst.

Package delayed for external factors. No one answers at the phone number. Online chat is just a recording. Trying to buy something from Kohl's. Kohl's needs to stop dealing with them or they will lose business.

Dumped my packages at an undisclosed location 2 times in 48 hours. I even left detailed delivery instructions. No resolution on their part. Incompetent? Liars? Thieves? Take your pick. Could be all or none of the above but either way, I don't have my items and they take no responsibility.

This is the second incident I have had with this service in the past 2 weeks. Both deliveries were purchases placed at Oshkosh. Consumers should be aware that Oshkosh/Carters has switched to LaserShip for delivery services. Makes no sense to order online if you cannot depend on receiving your product.

I have been waiting on a package for a week. "Delayed" every single day and still will not respond to my calls or messages. Unbelievable. Will NEVER order if the company uses lasership, should be shut down.

2 separate orders from Walmart.com weeks apart, both sent via Lasership, both failed to arrive at my home. Now walmart refuses to help since they blame my home address even though I use prime and have UPS and USPS deliveries daily. This company is absolutely horrible and hires bottom of the barrel employees who don't give a crap about doing their jobs.

Ordered from Fanatics and they used Lasership to ship my package. What a shame! They say they've attempted delivery twice. It's now day three and I'll probably get the same sorry excuse. No other delivery company has had an issue delivering to my address. Their customer service is isn't that great either. I'd give them zero stars if I could.

Every time anything shipped/delivered by lasership never makes it to my home. They will mark it as delivered then you go check there is nothing. This is the worst shipping service I have ever come across and should go out of business.

No pros that I can think of but many cons. Delivery is slower than another provider. My package was thrown over our fence down onto our patio and landed about 10 ft. From the door. The expected deliver date was changed several times and then totally deleted. Not our first experience with them.

Probably one of the worst courier services out there. Everything from delivering packages to updating information on their website is completely trash. Delivery statuses get updated for the wrong days, there always delays every single time. Hopefully someone in Lasership can read these reviews and learn a thing or 2 from other services out there.

UPDATE 12/5/21, unfortunately they lost my bath and body works package.