LaserShip

This is the worst delivery company ever. I wonder if the CEO or manager of that company do read reviews from customers at all. I blame Forever 21 for handing over my package to such a useless delivery service.

Just to give everyone a glimpse of hope amongst some truly terrible reviews, despite some confusing tracking information (for instance, why did my package originate in a facility 5 miles away from my delivery address only to be transported 100 miles away for processing? And then be marked "out for delivery" 100 miles away?), I received my package on time and in good condition today from Lasership. The package was also marked "delivered" immediately after it was, in fact, delivered. It was also placed in my apartment building's mail room and not left on the sidewalk like I've seen so many other people report. So for any of you out there reading reviews and mildly panicking, please do know that at least one package was successfully delivered!

So apparently my package has been on a total of 5 trucks within minutes apart! Called customer service for at least a hour after call was no closer to where my package was or if it was being delivered! They have delayed it several times and guess what they say it was delivered at midnight wow it literally shows it being loaded to a truck in my town and delivered 1 min. Later! This is a horrible company! But the employees families will have a wonderful Xmas with all the deliveries that didn't make it to the actual destination! Your welcome!

A purchase made at a major retailer with a an expected deliver date about 10 days later, unfortunately, they shipped with this company. The distribution center, about 30 miles from my house, received my item within this time period. Lasership had my package for over 2 weeks. I called that center, no answer. Sent an email, no response. Contacted their customer service and they said that that center would call me. I even said I would go there and pick up my package. Nope never happened. Major retailers need to steer clear of this company,.

Our corporate office has been ordering from Staples for several years. After the local Staples started using Laser ship, we have noticed packages saying they were delivered and they were not. IF Packages show up, it's a week or 2 late when it is suppose to be a next day delivery. We are not using Staples as much as a result of the careless "no service" logistics.

Ordered a jacket in store at REI on 11/7, estimated arrival was 11/26. Received notification on 11/19 that order was shipped.
Tracked package on 11/19 says order was "delivered, left at front door" nothing was actually delivered.
I live in a very safe neighborhood with an association & neighborhood watch so I'm sure it was not stolen. Wait until 11/23, no jacket. Call customer service, rep who I spoke with could not have cared less about what I was saying, did not give her name and sounded like I woke her up and she was mad I was calling. Rep said had to wait until they concluded a 2 day investigation and if by the end I still do not receive my package I will have to take it up with the seller.

The seller? LaserShip is responsible for losing it, I do not understand how they are getting away with this so often! Will recommend REI stops working with them when I contact them to find my $200 jacket that up and disappeared.

Wish I could give them 0 stars

I have never had a product shipped through this company until this holiday season. I got very nervous when I looked up reviews and saw all of the ones where people had not received their packages. I have now had four successful deliveries through this company (from the Harrisburg PA location). It's upsetting to see so many others that have issues, but my experience has been great.

I ordered an Epson 4 Pack for my printer from Amazon. The courier delivered to the right apartment, but the wrong address (building) - never received it! The replacement Amazon sent out, it's still sitting at the same place for days. At my request, Amazon sent me a refund. I don't know why Amazon uses them. Maybe because of Prime. It's all about money!

Horribly damaged box! Nothing left of the products inside. Box leaking paint! Paint on porch, front walkway, driveway, front door and all over me, when it was said and done. No one wants to talk to me! I cant get a response other than an email saying sorry for the inconvenience. And yes, I sent them these pics! Disreputable company to say the least!

Fashion Nova has recently started doing business with Laser Ship and it has been down hill from there. This carrier lied and stated that my package was left at my door step. I file a complaint for a missing package. 2 days later it magically reappears in the package room at my apartment complex and it reeked of gasoline. Ok now currently I'm waiting on a package that's now going 8 days with it still saying it's in a processing center in another state. Never again!

I had a package from Nike coming thru laser ship twice in one day they said my package was attempted to deliver package was never attempted to be delivered I was sitting on the couch all day. I call customer service and they say the driver didn't have time to deliver today on their route! So why would the driver say they attempted to deliver my package. Very! Unprofessional Nike! Get it together you need to use a more reputable professional deliver company this is ridiculous

My delivery showed as attempted but not available on their tracking info, but I have been at work in this office both of the attempted delivery days. There is no ability to pick up the package after the 2nd "attempted" delivery, which is ridiculous. I would NOT recommend using this company, and I will attempt to let Under Armour know of this experience. Hopefully they can use other sources for future deliveries.

I've been waiting on my fashion nova order to be delivered and it says it shipped and its gonna be in today on one website but on the lasership website it says that a label was just created in california, and has yet to be shipped. So what I'm gathering is that the estimated delivery even though I'm all the way on the other side of the country is today but it hasn't even left the facility. It makes no sense. I ordered this package over a week ago and nothing has happened since. I've also had friends who have had bad experiences with this horrible shipping company. I just hope I'm not one of those who's packages get stolen or marked as delivered and never arrive.

LaserShip said That a delivery was attempted but could not be made. That is ridiculous. My porch is wide open, there is no code needed, there was complete and total access to my home and my street was completely clear. This is not the 1st time that this has happened. Obviously the deliverer just didn't want to make this delivery for some reason. Laser Ship customer service said that they had no idea why the package could not be delivered. The rep also was doing customer service chat with multiple people at the same time. I checked my security camera and saw LaserShip deliverer. Never even approached my home. When they actually do deliver, they don't even ring the bell. Worst shipping company ever.

Unbelievable that my order a something for my birthday and can no longer get it due to laser ship, I got a tracking alert that my package will be discarded wow unbelievable who ever works with them is so careful and doesn't care about people's things clearly.

I never received my order cause they delivered in wrong address and someone took it! And that's was two orders. And just the other day I found another person's packaged sitting in a parking garage where I work at. I gave her her package. She lived a foot down from parking lot. Thank God I saw the package to give to her someone else could've took it. So I 'm giving one star which it's too much. Need to talk to these stupid delivery guys. They are terrible.

I'm on day 16 and still no package from Lasership. My items sat in a warehouse one state over for 9 days. Now it's been sitting in a warehouse 20 miles from my home for 2 days. I emailed their customer service team and received a canned response that they can't help me and they are looking into it.

Pandemic or not, it is not acceptable to wait over two weeks for a package. Sadly, I will no longer order from the specific retailer, as I do not want to deal with Lasership again.

Every time I see the delivery service is laser ship I know I won't receive any thing. When you call them you sit on hold for more than a hour. They have a habit of blaming the customer like we told them not to deliver my packages.

Lasership is the worst shipping service ever. They took 3 weeks to ship my package, tried to deliver it to the wrong address, and then immediately sent it back to the sender that same day. I was on hold for over an hour before I finally got through to a very rude customer service representative who told me this information, as it was never updated online with my package status information. Never use them!

I will not use any companies that use this delivery Service. The shipping info is NEVER clear. And they leave your stuff in the hallway or not at your address. For every 10 packages that comes through laser ship it's guaranteed you won't get at least 5 of them if you live in a large building with multiple apartments. They DO NOT ring your bell to notify you that your stuff is there. This service is Terrible and it needs to go out of business!

Ordered an iphone thru Walmart. Supposed to arrive Nov 30 per email from Walmart. Tracking showed a delay until Dec 1. Tracking showed it arrived 1:10 a.m. Dec 1 but it did not. I have a doorbell camera proving no delivery.
I've updated this review from one to two stars because it was finally delivered Dec 2 at 8 p.m., after I'd gotten a refund from Walmart and ordered another phone thru Verizon at a higher price (Walmart is out of stock now).

I ordered from the gap on dec 2, shipping notice said it would arrive dec 9, nothing... then no more updates, finally after 2 days shipping updated to dec 16. We shall see if it comes then. I could have driven to Ohio to pick up my order faster than the shipping is taking. Other stores use fed ex or ups, I'm sticking with those stores

This company is of no value and very dishonest. I'm not sure if the driver stole my package or the neighbor. They text me that my package was delivered. I went outside immediately and found nothing. The representative took the time to explain and confirm that it was delivered to the neighbors thug life doormat. No accountability for the driver. I hope to never experience these shippers again. I'm disappointed in Walmart for using them as well. I wish I could rate Lasership A ZERO. One star is one too many.