LaserShip

My wife has had 2 packages at laser ship since November. They say packages are late due to weather. We live 40 miles north of Diamond Dale and there hasn't been any bad weather. They say packages were delivered 12-20-2021. Another lie. Get it together people you suck!

What a horrible delivery service. Love ulta but will never buy online again from them unless they dump these losers. Lost my package after over a week of saying it was our for delivery. Then they say they need more info from me, what? I call them since their chat system is garbage (tried 7 times to give them info and disconnected me every time) and shocker, they won't permit you to speak with a live agent. F this company, I spent over an hour with nothing accomplished.

8 out of 10 times, if shipped from this company my package will not arrive on the first day it is scheduled for. And even more likely, not the day after that either! Seriously, just give me a realistic date if you can't fulfill your job duties. I'd rather know it will be late and plan on that rather than wait each day for nothing. Add to that the famous, "delivery attempt made," when no one even came near my building. The customer service is horrible as well. As I write, I've been on hold for 47 minutes.

I Love Ulta but will be forced to switch my allegiance if they continue to use this company as their shipper. They've had my package for the last four days and it still has yet to be delivered. Customer service has been nothing but rude and that helpful in getting this resolved. It's very obvious they just don't care. Good luck getting any item delivered through them. They honestly are not even worthy of the one star that I gave them, it would definitely be a zero. I'm just hoping some of these large companies are reading these reviews and possibly rethink their negotiations with freight companies because it definitely plays a part and whether I order from them.

Ordered from REI. Package had a strange tracking history with natural disasters and package delayed. Then all of a sudden it was left at front door! There was no delivery as I have a camera. They did not respond to my inquiry. REI replaced the item via UPS.

The company lies about having delivered packages. Says it delivered a package to a part of the property that a deliver service cannot access. Poor customer service. You'll never find out what happened to your package as they are too backed up with complaints. If you want what you ordered, hope that the company from which you order does not use this service.

Been waiting forever and they just keep lying on the updates on tracking. They've posted they've made two delivery attempts which is 100% false. Would never recommend using Laser ship for any reason. They suck so extra!

Not sure what possessed Walmart to use a company that barely holds a one star rating to ship high priced items, but never again. I like several others have never heard of this scam service before. There was no Pic taken of the item being left at the door and it for dang sure was not loaded onto the truck, sent out for delivery, and then delivered to my camera covered door step, all within 3 minutes.

These photos were published on the website, I went to this house and The owner told me, no package in front of my house, the address is not match with the delivery address. I will report it to the police, 3 packages from 3 different vendors all lost, same carrier maybe same driver. Take care with this carrier company

Compared to some other reviewers I feel lucky in that I do eventually get my packages that are shipped with Lasership. They do, however, always make one or two fake delivery attempts before actually coming here to make the delivery. I suspect they just accept way more packages than they can actually deliver, so they fake delivery attempts on half of them to give themselves an extra day. To be honest I wouldn't even mind if it said "3 day delivery", but that their business model includes lying to customers (package receivers AND shippers) is simply unacceptable. I have complained to Amazon. I am in NYC

Nothing left in the front door not in the mailbox. I have never heard of this company so either the company hires someone who has no idea how to locate precise address locations and need further training OR something very suspicious is going on given the thousands of 1 star reviews being left by other customers.

From their 1.6 star rating, I imagine I can't say anything new. Apparently I live on the moon because they've tried to deliver 3 times and can't find me, but a pkg shipped from the same merchant via UPS made it to me with no problem. There goes Christmas. Thanks for nothing LaserShip. How are you even still a thing?

The absolute worst. More than likely employees are stealing packages. No movement on a package for 10 days after arriving at the facility it the dumps of Baltimore. After I open an inquiry all of a sudden the tracking updates to "delivered". Little so they know I have a 24/7 camera recording my front door and driveway. And as you suspected there was no delivery! Shame on these corporate thugs. Probably a bunch of Nigerian scammers.

Unfortunately I have to give a very bad review to this carrier since they wrote in the system delivered my items bought at Gymboree but never got it. I Can prove through the "ring" recording. Called Gymboree and this carrier and looked like a ping-pong ball. Gymboree said that they needed to change the items status from delivered to lost and until now( 2 weeks passed by and many calls and promises done) is still the same. Disgusting way to treat an indirect client, because Gymboree should be more responsible and talk to their carrier instead of asking me to deal with it. Very sad from both enterprises. Awful service! Had to call the bank to deal with it. Shame on their professionalism and values.

I don't understand why any big company uses lasership anymore! I have never had a good interaction with them. If the package ever even arrives it usually ends up tore up. That's if you're lucky to get it at all. Then when it doesn't show they just play the blame game and never actually help you.

I can't believe how this company is still business! They're the worst! Everything about them sucks! They're liars and they don't treat their customers well! Also why do some of the big and known companies are using this (such as Victoria's Secret)?

Don't count on getting your package if it was shipped with Lasership. Search the internet for reviews about this company & they all sound the same. Their tracking information is not true. They lie about delivery. They jerked us around for over a week then lied that the package was delivered. Folks must be losing a fortune using these people. Ask your vendor before you order who they use to ship, if its these guys you may want to check other outlets. The WORST!

Terrible. Rep stated they needed an access code when the driver was in front of my place. The driver never got out of the delivery truck. This is what you call: low class and low grade service. Folks need to use great caution with using this company. Not good at all.

I ordered $130 worth of clothes from Fashion Nova. I've never had an issue with deliveries until dealing with LaserShip. The driver marked my package as delivered on a Sunday morning then stole my package. What Kind of thieving company is this?

This company is terrible they clearly cannot read delivery addresses. Everytime I order from a company that uses laser ship for their means of shipping my package is "delivered" however not to many address. There customer service is awful and does not take responsibility. Like how hard is it to deliver correctly. Hire people who can read. Or make the driver responsible to try to locate that package were they left it because it's there fault.

I'm home, waiting for the item, and I get an update that I missed the delivery, therefore they didn't buzz the door, who knows what they did? Lazy POS' can go screw themselves, not giving a crap about when someone might need something they ordered. Irresponsible imbeciles.

There is no reason why companies in 2023 are still using this company. I have yet to receive a successful delivery from this company. Poor communication, poor customer service, just horrible company overall. They just take photos of random doors and claim the package was delivered.

The sheer quantity of 1 star reviews should really speak for themselves. This company is garbage and it's ridiculous big retailers like Amazon continue to do business with LaserShip. I have never - not once - gotten my package when it's shipped with that company. They should be investigated for fraud and theft.