LaserShip

In the last two weeks, I have had two retailers suddenly use lasership. First Williams Sonoma package was delivered to a neighbor (who only lives there part time) even though there are huge address numbers on my building. Second Nordstrom package was attempted delivery - they said they needed a gate code but there is a person 24 hours at my gate. I had to wait 45 minutes to speak to a Lasership representative. These two retailers will ultimately honor my purchases but this company needs to be stopped now!

I wish Lasership will go out of business and us as consumers should refuse to do business with companies that use this delivery service. Two packages were supposedly delivered at my front door. No packages anywhere in sight! Something needs to be done about this so called parcel delivery service. Not a good rating in sight from thousands of reviews and shame on the companies that choose to deal with them.

More often than not, LaserShip's "Shipment Progress" updates lie about the actual status of delivery, and the deliveries are more often delayed than being on time. Its delivery people also hardly bother to bring the package to our front porch. Instead, they would leave it at the head of the driveway, on top of the mailbox, or worse yet (as it is illegal) cram it into our mailbox. We never chose them, but the vendor that we order products from kept using them despite our repeated complaints about LaserShip's highly unprofessional and illegal practices.

I have live at my home for over 10 years and had approximately 5-6 improperly deliveries by USPS or UPS that I either returned to send or carried next door to my neighbors. In the past 10 days, Lasership deliver personnel has improperly delivered 4 items belonging to my neighbors. I delivered 2 and will not deliver the others, they are still sitting were the deliver person dropped them.

I contacted via their complaint site and asked them to contact me to arrange for pickup and proper deliver, I never heard from them. I called Lasership customer service and spoke with a Patrick, not in the US, he typed down the information and told me he sent a message. Its been two days and no one has showed up to pick up the packages.

Clearly the deliver person has no training on delivering mail, if they did, they would know how to read the big letters on everyone's mailbox. I recommend that sellers avoid this company until they can do their jobs like professionals.

I ordered from Gap.com and Lange.com 1 week apart. With both shipments, I received a delivery confirmation, but not packages. The only thing in common was the shipping company Lasership. I do 90% of my shopping online and have only had issues when it was Lasership who sipped out my items. Luckily, both Gap and Lange replaced my orders, but I cannot for the life of me understand why companies use them, especially when I've been told by the companies that they always have issues with Lasership. 0 stars!

Even though they marked items delivered, I have been robbed of my hard earned money twice. The first time I ordered from Fashion Nova. Even though I sent pictures disputing the picture they took of the door, I could not get my money back. Even disputing with PayPal got me nowhere simply because of the picture that they submitted. I lost $103. The second time I cringed when I ordered from Bath and Body Works and saw they were the delivery company. I tried to give them the benefit of the doubt. Low and behold, again, I got an email/text stating the package was delivered. I checked my door and everywhere. No package! Thankfully Bath and Body Works resent my order through UPS because I never received the first one. This company is a JOKE! Did I mention that I use Parcel Pending locker services! I warn you to run or cancel your order if you see this company is the carrier! Fashion Nova needs to change their choice of delivery company because they are losing customers because if Lasership!

This is the second time I not received my packages I ordered from Amazon. My main complaint is that when Lasership delivers packages, they do not ring the doorbell alerting me that a package is delivered. Instead, they just leave the package at the front door, where anyone passing by can just come and pick up the package. This is what I suspect what happened to my package. Now I have to contact Amazon for replacement of items I ordered. If you call Lasership's number, the automated message says to contact the seller--no real help.

They say "delivery attempted' as an excuse not to meet the delivery deadline, even though theres:
1. Nothing to attempt- my packages don't require signature they can just be left at door
2. I have cameras everywhere and they just don't come- the fact that they "attempted" is a lie

Ordered from Chewy, the order was delivered next day but not to my house. Someone named Curtis' signed for it. When I called I too waited about 30 minutes on hold and the woman was not pleasant. It should have been delivered Thursday or Friday and I called Saturday, she made a comment about me waiting until Saturday to call. She had to google my house and almost seemed like she new I didn't get it. So now it's a two day investigation and since it's a weekend they won't start it until Monday. I hope Chewy doesn't continue using them, I called Chew as well. Very frustrating!

I've order some stuff from michaels, once I saw that lasership was given my packages to deliver instead of ups, i knew i was in trouble! I just wanted to cancel! The label was printed 5 days before they actually decided to ship it! Once shipped, they supposedly made an attempt to deliver it! After 6 days! COME ON!

My package was delivered opened and the driver stated that it happens at Lasership. I always have issues with this company, where is the pride? If I knew they would deliver I would cancel the order and go somewhere else. I really don't know how they stay in business. I have heard others voice their displeasure with this company.

The couple of times that I have ordered from Walmart they utilize this horrible shipping company that falsely claims to have delivered my package. With the poor reviews of this company I wonder why a company like Walmart continues to do business with them causing them to issue refunds for lost or stolen orders. If your order comes up as being delivered by Lasership I would recommend to cancel the order because more than likely you will not receive it.

I ordered a jacket from Mango and I was surprised to see they were using Lasership! I've had terrible experiences with Lasership. I stayed home all day to receive my package and I received NOTHING! Even though it says it was delivered. How?! No one knocked on my door, no package was left! This is ridiculous! Why are Businesses using this Incompetent Delivery Company?! Enough is enough! I'm beyond upset, I paid my hard earned money for something I wanted and I didn't receive it?! How is this happening?! Leadership should be shut down! Stop robbing people!

Ive been waiting on my packages for three days now and then when i reached out to the merchant they marked it as delivered when i was home allday and not one knock at the door not a car or anything pulled up to my house the box is big to fit in a mailbox. They are the worst company EVER! Need to be put out of business and their employees are the $#*!ing worst as well. What you have a job for if you have to steal and if you not getting paid enough then get another one.

Tracking info completely automated and incorrect. Every day for two weeks tracking shows ETA of one day prior to today's date. No phone number to call a human. Never received a human/actual response to inquiries I sent via their site. Horrible experience.

Payroll company used them the payroll was suppose to be delivered by 12:00 pm was not can not get in touch with anybody at laser ship and tracking number did not help at all just kept getting a generic email! So frustrating!

There is ALWAYS a problem with this company. It is the worst! I can not stress enough! My packages never arrive on time, they never give an accurate estimate delivery day! I am currently waiting for my package that supposedly It was delivered 2 minutes after it went out for delivery! It's ridiculous!

This is the third package Lasership has mysteriously "lost" in the past year. Five days after the latest package was "Out for Deliver", it has still not arrived. After number calls to Lasership I finally got an email stating, "Lasership is unable to confirm control of your package at this time." That's code for "your package is lost of stolen". Pitiful.

I have yet to receive my package ordered over a week ago and nobody is trying to help me. I've left 6 emails over this issue and I keep getting sent my tracking info which says the same thing every time. I paid for 1-2 day shipping and its been over 7 days.

Walmart I should have gotten two packages today! But they only sent me one, and I asked if they had another package, and I got the answer that there was only one. But the system shows that two packages were delivered at the same time! I still signed it! This is a scam courier company, the courier company with the lowest rating on the whole network! Please Walmart Stop Using Lasership! Don't give our products to thieves and scammers thank you

Walmart shipped product on Sunday for 2 day free delivery. After no shipment, I finally got my product on the following Sunday. Seven days later! Customer support was worthless in their response. Last talk with customer service they promised to get back. Never did. I will check next order to make sure they are not used for my delivery.

Lost my package and had the nerve to keep sending me updates saying it was a delivery attempt 3 times... i was home for a whole week and nothin ever came... every time i called i got the run around or careless reps. Finally i asked straight up did they loose my package? The man goes. Yea most likely

I was expecting the delivery to my car dealership, our hours are 9 to 7 pm. on their website they stated they attempted delivery at 5:11 which they never did because i was still here. As of today, its been out for delivery since 7 am and still nothing. Poor communication skills and lying about attempting deliveries is unacceptable.