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Lazada

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Philippines
1 review
0 helpful votes
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UPDATE
September 2, 2016

Paki update naman po order # *******, aug. 27 pa po ako nag order 1 week na po akong naghihintay...

Date of experience: September 2, 2016
Lazada P. Lazada Rep
over a year old

Hi, Reynalyn. As per checking naman po dispatched na po lahat ng items on this order. You may expect the delivery po on or before 15-Sep-2016. Para mas madaling malaman ang status ng order, please click this link: http://www.lazada.com.ph/orderstatus/. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!

Philippines
1 review
3 helpful votes
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Cancel my order..
April 5, 2016

Pakicancel po order ko ito yung order # ******* and *******. Pacancel po di ko po tatanggPin yan pag deniliver nyo pa

Date of experience: April 5, 2016
Lazada P. Lazada Rep
over a year old

Hi, jennelyn. As per checking po, both orders are successfully delivered naman na po. Let us know what else we can do to help you. Good day!

Philippines
1 review
1 helpful vote
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Lazada :(
March 7, 2017

Nagg order ako ng keyboard tsaka wall tv holder dumatinng naa yung tv holder, bakit yunng keyboard wla parin?

Date of experience: March 7, 2017
Lazada P. Lazada Rep
over a year old

Hi John C., possible po na split delivery ito especially if the item came from different seller. By the way, can you please provide us an order number so that we can check it? For further assistance, you may call our customer service hotline at (02) 795-8900 or send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available from Monday to Friday from 9am to 6pm only. Thank you.

Philippines
1 review
1 helpful vote
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Makukuha ko pa po ba yung order ko? Sabi kasi Jan. 2 2017 ko makukuha yung order ko. Eh kanina pako nag hihintay wala namang dumadating. #*******

Date of experience: January 2, 2017
Lazada P. Lazada Rep
over a year old

Hi Christian M., yes you're item will be delivered. In fact, it is currently on process. However, we still advised to please anticipate delivery since it may take within 1-7 calendar days within Metro Manila (excluded of Sundays and Holidays). You can read more about Shipping at http://goo.gl/RoRVij. Thank you.

Philippines
1 review
0 helpful votes
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316878696
June 25, 2016

*******
Pa cancel naman ng order ko na vr. D ko na kasi need sya
Ung salamat po paki cancel na lng salamat
Hindi ko makita ung cancel button nyo

Date of experience: June 25, 2016
Lazada P. Lazada Rep
over a year old

Thanks for letting us know about this, Mark. Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. For this we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!

Philippines
1 review
0 helpful votes
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Tanong lang po
March 8, 2016

Naexit ko kaagad ang lazada website at hindi ko nakuha ang order number ko. San ako pwede magtanong ng order number? Salamat

Date of experience: March 7, 2016
Lazada P. Lazada Rep
over a year old

Hi Rachelle, not a problem as we send email/sms notifications about your order. You can easily find the relevant order number on our messages. Thank you!

Philippines
1 review
0 helpful votes
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Verification
August 18, 2016

Wala pa po akong natatanggap na verification sms sa order ko, paki verify naman po order ko, order num. *******

Date of experience: August 17, 2016
Lazada P. Lazada Rep
over a year old

No worries, Soap. Pina-process naman na po namin ang order nyong Adjustable Stud Spring 6"-9" Bipod Picatinny Rail Fit Standard 20mm Rail Mounts. Since this is an IMPORT item, paalala lang po na meron po tayong 20-30 calendar days delivery led time. As per checking po sa order nyo, you may expect the deliivery on or before 19-Sep-2016. Para mas madaling malaman ang status ng order, please click this link: http://www.lazada.com.ph/orderstatus/. May maitutulong pa po ba kami? Let us know.

Philippines
1 review
5 helpful votes
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Bakit dame nio mga negative feedback nakakaalarma nmn po kayo. Buti na lang d pa ko ngpapadeliver sa inyu

Date of experience: April 15, 2017
Lazada P. Lazada Rep
over a year old

We respect your decision about this matter Gian R. Actually, we are currently doing some investigation to get more information and to make sure that this incident won't happened again. No worries, in the event that you placed and order, we always make sure to deliver a good item and each item has its own warranty. Thank you.

Philippines
1 review
0 helpful votes
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Cancellation of Order
August 15, 2016

Hi lazada, please cancel my order (#*******) hindi kasi ako makapasok sa cancellation process ninyo. Salamat po

Date of experience: August 15, 2016
Lazada P. Lazada Rep
over a year old

Hi, Garry. As per checking naman po, closed/cancelled na ang order nyong ito sa aming system. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!

Philippines
1 review
2 helpful votes
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Walang kwenta
December 23, 2017

Walang alam customer serivce, bastos pa sumagot. Kahit anong tanong mo magbibigay lang ng napakalabo na sagot.

Date of experience: December 23, 2017

Overview

Lazada has a rating of 1.4 stars from 1,489 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 804th among Electronics sites.

service
195
value
177
shipping
185
returns
162
quality
172
This company does not typically respond to reviews
+272