LensablReviews 5,972

I've previously used Lensabl before for 2 pairs of reading glasses with excellent results for two pairs of glasses. My current experience was terrible. I requested (#*******) workspace lenses with mid-range and reading capabilities. I asked several times if Lensabl could do this as was told that that I would need to order bifocal lenses. I supplied my prescription used to make another pair of workspace lenses from a reputable brick and mortar store. I requested a text or call if there were any questions or concerns. There were multiple and numerous delays in the process attributed to quality control issues. When I finally received my glasses they were not workspace lenses, they were distance and reading lenses. I complained but only received defensive responses without a satisfactory resolution. My only recourse now appears to be using social media to detail my story so others don't have the same experience.

I order Bose sunglasses with prescription lenses. The left lens was popped out of the frame upon arrival and when comparing the lens to the original non-prescription lens, you could tell that the prescription lens was cut incorrectly.

Positive customer experience; ethical company, I have nothing but positive things to say - pleased!

Just got my glasses, something has to be wrong. Lense's are like coke bottles bottoms. I just needed something to help me read. I do use reader's which are fine but went to eye doctor and got a prescription for glass, he said needed a little help. The new glasses are fine for two feet but other than that way to foggy.

Where to begin...

I was SO excited to get prescription sunglasses as I've never had a pair and infrequently wear my glasses... I really needed these.

I ordered these at the beginning of March in hopes to receive them before a vacation next week in April. The sunglasses arrived yesterday after contacting Lensabl multiple times and my glasses having failed final inspected 2-3 times... Can't recall at this point. If something is failing so many times when that is the ultimate basis of your business... it's probably not a great product to begin with!

After opening my product up, I had paid for Anti-Fog to begin with. I'm unclear of what I paid for as the box contained two small boxes of Anti-Fog solution? I'm unsure on how to use or whether or not my glasses actually have Anti-Fog installed. WEIRD! Next... I paid extra for an exact match... to quote on my receipt, "Lens Color: Match current color Solid" and "Lens Type: Sun Tinted Match Color" and that is NOT the case. I could tell immediately that they looked a bit more see through and the color looked off... My original lenses had a blue hue and the glasses you all sent me had a reddish hue. NOT THE COLOR.

I'm happy I can see out of them but dissatisfied with the turnaround time, issues, and faulty end product. So unfortunate because your company has so much potential.

It was a relatively simple process, however, the website and support could be more responsive. Email support lagged longer than 24 hours in reply times, and frankly I think Lensabl would be better served with a live chat support. My issue would have been cleared up faster with a chat, and assuredly I and the support employee would have also wasted less time.

That said, my Rx is pretty strong, and so my lens needed to be re-worked in the lab. An ordinary person might be annoyed by such a thing, but I understand it as quality control and actually quite contrarily appreciate it.

In March of 2021 I mailed brand new, never-worn frames to Lensabl for prescription lens installation. These frames were returned in April with a deep, 1.5-inch long gouge in the acetate on the left temple (image attached).

The damage occurred either during the prescription lens installation process or return shipping (frames were returned in a standard lens case in an oversized box with zero padding, meaning the frames pinballed inside the shipping box cross country (images can be provided)). Either way, I have reached out to Lensabl with the expectation of them replacing the damaged frames. As of this writing, Lensable has not responded to my call or emails.

Whole experience was amazing! The transition from Stoggles to Lensabl was really easy. At any point where I was confused about certain things, they were easily answered on the site itself. Plus, the whole thing was QUICK. I got the lenses during COVID, so I was fine with them taking longer. The stuff that came with my glasses when I got them back were really good. I had a bigger pair that didn't fold flat so the box it came in was perfect. Plus the free glasses cleaning kit is perfect for all the pairs I have. Communication was dope too. I didn't need any extra help but any time a movement was made, they were good on updating (sending me the box, when they received, when work was started, etc.). Will visit again!

Customer service was responsive and helped out with questions. I received my frames and forwarded them to Lensabl. There were no e-mail updates as to receipt of my product or the process. I actually had to log in myself to see the process. Would appreciate an e-mail acknowledging that frames were received. Wearing the frames and lenses now. No issues with product whatsoever. But the wait time from sending the frames to their return is considerable.