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LensablReviews 6,095

4.0

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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Colorado
1 review
0 helpful votes
Follow Ken E.
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I used to like Lensabl. However in my most recent experience, it took nearly two months just to get my order the first time. Then one of my glasses, was completely wrong (bad parallax, felt like a bubble in my vision. I returned it after many weeks of taking photos so they could measure despite me having sent measurements done by my optometrist. Finally just got the remade pair in April, and while the glasses are finally correct, the edges are rough and unpolished.
I did have another set of glasses made with a competitor and they took a total of two weeks.
Not sure what changed with these guys, but I can honestly not recommend it any more.

Date of experience: April 19, 2021
California
1 review
0 helpful votes
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Lensabl was easy to work with and very quick! I received back my favorite Prada frames with new updated lenses without the hassle of dealing with salespeople or retail pushing services I don't need. Thank you for your business!

Date of experience: April 19, 2021
California
1 review
0 helpful votes
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Sunglasses
April 19, 2021

Great. The lenses are fine, but the frame is crooked. Maybe I can run into a wal-mart to fix them?

Date of experience: April 19, 2021
California
1 review
0 helpful votes
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Nearly Perfect
April 18, 2021

The overall experience was great and I have new lenses in the frames I love. However, I sent my glasses in their original case, Ted Baker, and you sent the glasses back in your large, bulky case that is too large. I'd really like to have my original case back!

I emailed your Customer Support asking for this. Order number *******

Date of experience: April 18, 2021
Georgia
1 review
0 helpful votes
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Nicely done!
April 18, 2021

I have had these sunglasses for one day, but I've been able to wear them in the sun and so far I'm completely satisfied with the G-15, polarized, anti-glare lenses.

They are every bit as effective as my old non-RX Ray Ban G-15, polarized lenses.

Additionally, the ordering process was easy, and the turn around time on the order was fast. I had no issues with any sort of damage to the frames I sent in, and the sunglasses returned in perfect condition.

If you're reading this review and thinking, "but so many others had bad experiences", just know that I had no such bad experience and I didn't have to call customer support at any point in the ordering process.

Date of experience: April 18, 2021
Georgia
1 review
0 helpful votes
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My lenses are not the correct vision prescription. They are too strong and magnified. If it will help I will seen you all a pair of my regular lenses. I'm not at all satisfied with this order.

Date of experience: April 18, 2021
Utah
1 review
0 helpful votes
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Bose prescription glasses
April 18, 2021

There was a delay due to my glasses not passing inspection, but the extra wait wasn't that long (like a week at most). Will be recommending lensabl to my family

Date of experience: April 18, 2021
Colorado
2 reviews
0 helpful votes
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Old glasses
April 18, 2021

Thank you for turning my old glasses into ones I can use for more years to come! Much appreciated.

Date of experience: April 18, 2021
Washington
1 review
0 helpful votes
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First purchase
April 17, 2021

Will use expedited service next time to speed things up but other than that the lenses are perfect!

Date of experience: April 17, 2021
Arkansas
1 review
0 helpful votes
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My wife loved them
April 17, 2021

I worked with Lensabl to buy a prescription for a Bose Soprano frame. I wanted it to be a surprise for our wedding anniversary. They provided me a quality prescription at a competitive price. My wife loves her glasses and uses them for her home office. She has excellent optical qualities and the great Bose sound for calls and listening to music. What a great company!

Date of experience: April 17, 2021
California
1 review
0 helpful votes
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The lenses are well-made and met all of our expectations, but there was a long delay, by several weeks, where the process appeared to be frozen at "ready to ship" and we didn't hear anything.

Date of experience: April 17, 2021
Washington
1 review
0 helpful votes
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Great option for stoggles
April 17, 2021

I sent in a pair of stoggles to be fitted with sunglasses lenses and they returned quickly and were just what I was looking for!

Date of experience: April 17, 2021
California
1 review
0 helpful votes
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I was very pleased that they carried my specialty sunglasses. I think they did their best on the website to make it easy, however, we still had to contact via the phone.

Date of experience: April 17, 2021
New York
1 review
0 helpful votes
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It was ok
May 17, 2021

I sent 3 frames to have the lenses replaced. It took 2 months to get 2 of my glasses back. 1 took an additional month. 2 were regular lenses while 1 was progressive. The progressives were not correct. I had to send those back and that took another month. The experience started in November and I finally received my 'redo' progressives back. This has been a 4 month ordeal. O wouldn't normally be so critical but I never received any follows for any delays or any issues. I had to constantly ask. There are no notes for me to see when I would check on status online. The final product was good but the overall experience was just tedious. I don't plan on using Lensabl again.

Date of experience: April 17, 2021
Maine
1 review
0 helpful votes
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Great service!
April 17, 2021

I was very happy to find Lensabl since I had some sunglasses frames that I really loved but the prescription was not right. I was able to send them off and have new lenses put in, and they are now just right and I can continue to love my sunglasses.

Date of experience: April 17, 2021
Maryland
1 review
0 helpful votes
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Not What I Expected
May 17, 2021

I waited over 5 weeks for Lenses that were advertised to take 4-7 days. When additional information was needed, I found out by chance when I checked the status of my order. No email request at all. My order status on at least 3 occasions said it was in final review and my order would be mailed out in 2-3 days. Then my status would change to say my lenses failed the quality test. 3 times though? Frankly, I don't believe my lenses were ever done on schedule and the status was bogus to buy extra time. 5-6 weeks later, I get the lenses, although my status says ‘in the lab', and... you guessed it... they still are not right. I can see better without them, which means the lenses are not made with the correct progressive. I will be sending them back, but I'm sure it will takes weeks before I get them back. So for now, I have to give you 1 star and that's only because the Transition works perfectly.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 17, 2021
Kentucky
1 review
0 helpful votes
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The best experience possible
April 16, 2021

Easy to order, shipped fast, and the product is perfect. Couldn't ask for anything better. I am so grateful for this company and I'm already looking for my second pair of glasses from them. Thank you Lensabl!

Date of experience: April 16, 2021
Colorado
1 review
1 helpful vote
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Lensabl doesn't know what they're doing
May 16, 2021

I ordered a new set of lenses for large Razer Anzu glasses frames. I noted on the order it was for large Razer Anzu frames. I contacted customer service shortly after placing the order to confirm I was getting LARGE Razer Anzu lenses. Customer service noted on the order LARGE Razer Anzu lenses. Today I received SMALL Razer Anzu lenses. I placed my order on March 31st, today is April 16th. I waited 17 days to get the wrong lenses. I contacted customer service somewhere around the 10 day mark because I had read somewhere Lensabl had a 3 day turnaround. I was assured my lenses would ship within 2 days. They shipped 5 days later. I got my lenses on a Friday and reached out to customer service, which I'm sure I will not hear from for another 2 days. I am so incredibly disappointed and let down.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2021
Kentucky
1 review
0 helpful votes
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Old glasses, like new!
April 16, 2021

I was so disappointed when Zenni discontinued my favorite frames! I didn't want to settle for some frames I "kinda" liked. Lensabl helped me keep my favorite frames and update the prescription! They feel great, are super clean now, and they even gave me a cool case and changed the nose pads! I'll be looking into Lensabl+ next time.

Date of experience: April 16, 2021
California
1 review
0 helpful votes
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I am satisfied with the service--sending in my frames was easy and receiving them was quick. A place to improve would be sending out an email when you receive lenses. I was a bit in the dark as to whether my package arrived.

I'm a bit disappointed in the product itself, however. There is a ~1mm gap between the lenses and the frames. I'm a bit surprised the lenses can stay in the frame, honestly.

Date of experience: April 16, 2021