LensablReviews 5,832

The whole process from start to finish was quick, convenient, and easy! I sent in my ray ban frames with outdated Rx and I hated not being able to see through my favorite frames. Lensabl did a great job and I will be using their services again.

My experience with the glasses themselves was good... but they kept my custom glasses case and sent back a huge, unwieldy case branded with their name. I am so disappointed and want my own case back! How are people supposed to be able to safely send frames for lens replacement if not by including their protective case? The company needs to be up front about this... very disappointed.

After a month of sending my frames in, I got my lenses and they don't fit my frames. You can see spacing on both the outside where the lenses are and the frame. I reached out to support and expect them to replace and make this right, but how did the lenses pass their supposed quality check!?!? Please do yourself a favor and take it to your local store.

This was almost a two month process-- so super inconvenient and frustrating. My first attempt produced a pair of lenses that made me dizzy and gave me brutal headaches. I requested a refund because I really needed new glasses ASAP. Lensabl refused my reasonable request and insisted that I send them the lenses and frames so they could make any necessary corrections. That added another three weeks to the process with no ability to track the replacement lenses and nobeay if knowing how long it would take. In the meantime, desperately needing glasses, I had to purchase frames and lenses from a local optical center as a rush order. Another $400. Lensabl order arrived a few days ago, and the second replacement set of lenses are excellent, but it was nearly 2 months in the making and an additional $400 I didn't really want to spend.

My glasses took much longer than expected - a month since they received my frames. Apparently, the lenses didn't pass a quality check and had to be remade. Although I'm glad I wasn't sent a defective product, I wasn't given a courtesy heads up email that my glasses had been delayed and my order status on their website was not frequently updated with a date I could expect to receive my glasses.

I reached out to customer service to get a better sense of the delivery date and suggested that they might want to give customers a heads up in these situations. In the response, they didn't acknowledge my suggestion nor did they offer anything close to "we're sorry for the inconvenience." It's a small thing but I would have appreciated it. It leads me to think that this must happen a lot or that a month is an acceptable time frame.

In short, I recommend supporting and building a relationship with your local optometrists. Now that things are opening up that's what I intend to do.

It's worth the extra time for new eyeglass lenses that are perfectly made. My new "shades" have lenses so well crafted from Lensabl that one can't see light between the lens and eyeglass frame. What's more, I got my new lenses for $40.00 less than a local boutique that has not yet been able to make lenses with that level of fitment precision. So... if you have an extra $450.00 or so designer eyeglass frame, consider back-up glasses from these folks. Thanks much.