Lensabl

It was bad. The glasses were promised to ship and arrive by a certain date. They did not arrive in time. Bad communication as well.

I included a copy of the prescription in the box of the old glasses.
Some fool just tossed it out, then tried to deny that it was in there.
I had to go thru hell to get it sent to me from my optometrist, then over to you guys.
The order took forever after that.
But, when I finally got them, they were really nice.
Please tell whomever opens boxes to be more careful!

Initially, the lenses I received were not correct. Definitely could have been my fault. Customer Service agreed to redo them and the second set were great. Easy process, but FOLLOW THE DIRECTIONS

So I spend most of my day doing schoolwork and playing videogames, I owned a pair of blue light glasses from HyperX and I loved their quality and frame and the I was no longer experiencing dry eyes or fatigue, I also have needed glasses for years my last prescription was in 2014. So I got a new Rx and came here through HyperX's website and boom, they reflect blue light phenominally! I got the Premium Crizal Prevencia AR coating and In could not be happier I can finally see things again.

My review is based solely on my customer experience and not the actual glasses. I did order the BOSE frames that have audio capability as directed from the BOSE site to lensabl. My order was placed mid May and I finally received my lenses yesterday July 27, after constant requests for updates on my end. Initially, when I placed the order I did receive an update that stated my lenses did not meet their inspection criteria and would be redone. That was the last independent update I received from Lensabl in early June. From that point on, the order status continued to say 5 days on their website and never changed. The only time I received any updates was after emailing and calling to request more information. Unfortunately, at those times, I was told they did not pass inspection again and was given the excuse that the lenses I requested were very difficult to make. Which may in fact be the case, however, my selection was based on what was available for those specific lenses as listed on their website. Maybe something the company should consider changing if they are difficult to make. I genuinely appreciated the care for detail and making sure the product is perfect before delivery, my biggest issue was the lack of transparency and poor communication. I had ordered these as a gift so I was particularly motivated to receive them. Besides the initial order window, I was given three additional dates the lenses would be ready, and each time those dates passed and no communication or apology from the company without me initiating and requesting more information. I would wait a day or two after they told me they would be ready, receive no shipping update, check the status online which would continue to say 5 days, and then would reach out only to be told, I'm so sorry. Bottom line, be more up front with your customer. Update their order status on your website, or let them know what's going on without the customer needing to hassle you. Your product may be five stars, but my experience and the energy and time I had to waste to get the product weren't worth it for me.

My frames are not common. Not many places try. Thank you Lensabl for offering the service, but you should warn people that it may take months.

Lensabl has created a second pair of glasses for me. They look very nice and are of very high quality.
North Texas Santa can see again!

My order took almost a month to arrive. My frames were bent out and the prescription is a little off. Will not use this service again

The first set didn't pass qc and had to be made again. The only reason I am taking off a star was the length of time

I am a first time customer and I was very impressed with my glasses lens... Lensabl did an awesome job... I will be using them again...

They take a month to complete an order and when I received it, the surprise is the wrong prescription was made, I'm waiting for a solution

Sent and returned properly and quickly. That I upgraded my prescription sunglasses but they are clear

I have been going through Lensable for a few years. Uploading prescription has always been confusing. Turns out your uploaded prescriptions tab and add saved prescription, is worthless. Rudy at Lensabl CS said it's for your information, it's not usable with ordering.
This time I purchased 1 computer/reading bifocal glasses and 1 distance mirrored polarized sunglasses. I accidentally uploaded my computer/reading glasses to my sunglasses as well instead of my distance prescription. I spent hours confused on how I couldn't add my saved prescription to the order and I guess got confused when I uploaded.
Even though the prescription says (For Use: Computer) and that it was a (+) sphere for farsightedness, Rudy at Lensabl customer service Falsely and tactlessly told me that I was wrong and claimed that (+) Sphere is not always farsighted and (-) Sphere is not always nearsighted, and that is why they didn't flag the order. When it Literally does mean that.
So, the "trained lab tech," saw an order for distance, a prescription for seeing close up with (+) sphere that states for computer on sunglasses and said, yep that looks good, no need to question.
Rudy was rude with a smile, while giving inaccurate claims then said the best they can do is 25% off lens replacement. So they want me to pay $350 for one pair of sunglass lens, when this issues was a mistake on both or our parts? I told them to deactivate my account. I got exactly the same lenses at a cheaper price than with lensabl's 25% off at Lensdirect plus better review rates.

Communication excellent
Execution excellent
Measurements for graduated lenses, not so good.
Having trouble with comfort from varied distances

Had a great experience with warranty and Mark and Megan are the best at customer service. Thanks Lensabl.

No problems at all. Everything was done online, instructions were clear and new glasses arrived with no issues.

First time using Lensabl and it won't be the last. Product arrived perfect and customer service was excellent

Love the quality of service. I wish a better phone communication in order to enhance the overall experience

I was hesitant using an online company, but the experience has been outstanding, and the lenses were perfect

Put new lenses in my great grandpa's vintage frames. Very special & cool & would definitely order again.

Wrong prescription put in frames. These lenses are for people that can't see distance. I need for reading.

The procedure and shipping were both quick, the lens are of good quality. Very satisfied with my purchase.

Perfect service. Easy. Fun. Highest quality. Saved me 400 dollars. Communicated with me the entire way. Very happy.