LensablReviews 6,185

New lenses arrived after 3 weeks. It was difficult to understand the progress of my order the website didn't update for nearly two weeks even though it said "shipping in 6 days" once my frame had been received. The lensabl app for measuring sh and pd was difficult to use. Thankfully though the glasses seem to be of good quality, the process could be improved

The quality of the lenses and frames, as well as the styling, is just beautiful. Just as beautiful as prescription glasses that cost me much more money in the past. Thank you! The clarity of my vision with these is unsurpassed, it's so nice wearing them! My only slight complaint is that it took a bit longer than I had hoped to receive them. Luckily, I had a "back up" older pair to wear (I lost my "good ones."). If you can manage to make them come more quickly, then you'd get 6 stars!

Thanks, Lensabl! Not the cheapest new glasses, but I can wear my old, all time favorite glasses again. Wohoo! The process was easy. Send them a pic of the new script. Put the old glasses in the box they send. Get your new old glasses back a few weeks later, with a really cool case and lens cleaner. Happy customer!

I received the product (lenses) that I wanted, but I received them after a month. I prefer to have quality over speed, but in this instance I think Lensabl over-promised. It is almost as if they did not have the lenses I wanted in stock.

I got an email late yesterday saying that the frames I sent in were broken by them during service. I was very upset by that. They were vintage frames and I would like to know how badly they were damaged. I requested that they be sent back but still haven't gotten a response. I have emailed twice and commented on an Instagram post by the company. Today I see they deleted the comment and have not responded to me. You would think they would want to make things right. Beware of this company.

First my first experience it was not a pleasant one. I ordered my spectacles back in January and thought that they would take no more than two weeks to arrive. Lensabl never sent me any information on the status of my order except the confirmation that my payment went through. I had mad an account with lensabl to see that status of my glasses but it just said they were in the process of making them, and it continued to say that for the next three months. It was not until I had to contact the company in March and ask what was going on with my order and they sent back that they had to redo my glasses. I was not informed of this and I had thought my glasses were on their way. Lensabl finally sent my glasses to me and they arrived in April. Definitely will not be buying here again. Lensabl should work on updating their customers on orders and keeping that communication.

It took over 5 weeks to deliver my new glasses and I can't wear them at all. The prescription strength is right but it's a bifocal situation and the new lenses were made to sit far too high in the frame. I would have to wear the glasses perched on the end of my nose to get any distance vision at all. When the frames were reassembled the screws were put in upside down, leaving a sharp, pointed screw end poking up where the frames are handled when putting them on. As I was told the hold up for shipment of my order was due to the lenses NOT being right and sent back to the lab twice, I don't understand how this finished product is considered correct!
I have spent $207.00 on something I can't wear at all. I won't use your company again. I would give this review no stars if possible.

There are good things and bad things to look forward to with Lensabl. The product is perfect, the responses from customer support were timely and helpful, and it was easy to order. It did however take three full weeks for my glasses to come back to me. The lack of transparency of my lenses progress as well as lack of confirmation of them being shipped back to me had me on edge every single day refreshing my progress page and sending at least two emails questioning the validity of the progress meter. With this all said I will definitely use Lensabl again in the future but only if I'm not in a rush to get my prescription lenses back to me in short notice.

I ordered a set of Sapphire Transition set of lenses. I was very excited for this next gen transition. While i was pleased by the speed and turnaround, what arrived appears to be 1) plain old regular grey transition lenses. There is no sense of blue visually. 2) when the transition happens, you can see the clear edges around the frames. It appears to be a coating or sticker(/) - i say that because the edge isn't uniform. All in all, it is an underwhelming result.

I opened a ticket immediately, but cannot get a response from the team. At this point, with no engagement and no recourse to fix, I will pursue a refund.

I ordered the Bose Sopranos as a surprise gift for my daughter. They were perfect, the prescription, the fit, and the transition lens in Amethyst. I had some issues along the way but the Ann, the online support assisted me with every question and issue that I had in the most timely fashion! I would order again from Lensabl! Thank you for making this surprise gift one of the best gifts I have purchased for my daughter she loves them!

La Latham