LensablReviews 5,977

I worked with Lensabl to buy a prescription for a Bose Soprano frame. I wanted it to be a surprise for our wedding anniversary. They provided me a quality prescription at a competitive price. My wife loves her glasses and uses them for her home office. She has excellent optical qualities and the great Bose sound for calls and listening to music. What a great company!

The lenses are well-made and met all of our expectations, but there was a long delay, by several weeks, where the process appeared to be frozen at "ready to ship" and we didn't hear anything.

I sent 3 frames to have the lenses replaced. It took 2 months to get 2 of my glasses back. 1 took an additional month. 2 were regular lenses while 1 was progressive. The progressives were not correct. I had to send those back and that took another month. The experience started in November and I finally received my 'redo' progressives back. This has been a 4 month ordeal. O wouldn't normally be so critical but I never received any follows for any delays or any issues. I had to constantly ask. There are no notes for me to see when I would check on status online. The final product was good but the overall experience was just tedious. I don't plan on using Lensabl again.

I waited over 5 weeks for Lenses that were advertised to take 4-7 days. When additional information was needed, I found out by chance when I checked the status of my order. No email request at all. My order status on at least 3 occasions said it was in final review and my order would be mailed out in 2-3 days. Then my status would change to say my lenses failed the quality test. 3 times though? Frankly, I don't believe my lenses were ever done on schedule and the status was bogus to buy extra time. 5-6 weeks later, I get the lenses, although my status says ‘in the lab', and... you guessed it... they still are not right. I can see better without them, which means the lenses are not made with the correct progressive. I will be sending them back, but I'm sure it will takes weeks before I get them back. So for now, I have to give you 1 star and that's only because the Transition works perfectly.

I ordered a new set of lenses for large Razer Anzu glasses frames. I noted on the order it was for large Razer Anzu frames. I contacted customer service shortly after placing the order to confirm I was getting LARGE Razer Anzu lenses. Customer service noted on the order LARGE Razer Anzu lenses. Today I received SMALL Razer Anzu lenses. I placed my order on March 31st, today is April 16th. I waited 17 days to get the wrong lenses. I contacted customer service somewhere around the 10 day mark because I had read somewhere Lensabl had a 3 day turnaround. I was assured my lenses would ship within 2 days. They shipped 5 days later. I got my lenses on a Friday and reached out to customer service, which I'm sure I will not hear from for another 2 days. I am so incredibly disappointed and let down.

I was so disappointed when Zenni discontinued my favorite frames! I didn't want to settle for some frames I "kinda" liked. Lensabl helped me keep my favorite frames and update the prescription! They feel great, are super clean now, and they even gave me a cool case and changed the nose pads! I'll be looking into Lensabl+ next time.

I sent in my Bose sunglasses to replace the factory lenses with prescription lenses. After a few weeks of waiting, I received an email that said the lenses had not passed their quality inspection and would have to be redone. This happened THREE times. After over 6 weeks we received the glasses. They are unusable. It's like looking through 3D lenses without a 3D screen. Plus, there's a scratch on the lens. They have ruined a $250 pair of glasses and now I have to continue to deal with this issue. I will be contacting Bose to suggest they be removed as an authorized retailer for prescription lenses. I do not recommend.