Lensabl

Spent 1 hour discussing the options as well as the expected turnaround time including issues with shipping/production/etc. Due to lingering COVID staffing processes. Placed the order for 2 pairs of glasses, progressive and single vision both using my provided frames, on November 11,2022.

On December 6,2022 I received an email that stated,...unfortunately there was a rejection in the quality inspection, resulting in your lenses being put back into production. Usually this is caused by a blemish to the lenses during production (we create all lenses from scratch) which goes against our promise of delivering perfect lenses to you. We apologize for the slight delay. We have already restarted your lenses and are working to get them finished and shipped out as quickly as possible."

A slight delay of nearly 1 month from the order. That is Lensabl's acceptable definition of slight it seems.

I received my first shipment, yes first...read on...on December 6,2022. I tried on both pair of glasses and found they progressive set had the lenses upside down. Not backwards, just upside down. If I turned the glasses 180 degrees from how I would normally wear them, they worked just fine.

I returned the glasses and on December 26,2022.

There were a number of email, chat and phone conversations and for the sake of time, I will leave them out as this is already a lengthy review. Thank you for your time and I hope this helps others that take the time to read it.

The whole process was smooth and you just can't beat the price. The very same thing with 2 other major companies was going to cost me more than half of what lensabl costs. Decision maaaaade

I placed my lensabl order on april 17. I finally received my glasses on july 5. The months in between were filled with back and forth emails - lensabl lost my glasses in their lab (may 6-17), broke my frames (may 25), and had numerous delays in production from the time frames they predicted (i got very used to the phrase "3-4 business days!" over those months). Also I got so much email spam from them - can't describe the feeling of seeing I had an email from Lensabl, hoping it would finally be a positive update, and instead being crushed by a "sale" email again and again. The final problem (usps not providing a delivery slip) i can't actually blame on lensabl, but feels like a fitting end to this saga. Though i am happy with my current product after a day of use, i can't say i'm happy with the way the process worked, nor would i recommend this particular company to others.
I was so excited to see they had partnered with stoggles to help make prescription eye protection - as a health care worker, this was something i felt would be super beneficial! After my experience, though, i hope stoggles starts producing their own rx lenses or finds another partner. I was happy that lensabl was able to replace the frames they broke in production due to the stoggles partnership, but it was honestly the least they could do - and i wouldn't recommend sending anything vintage or with sentimental value lensabl's way!

Online ordering process was great. But the wait time was longer than expected. Now since they're the only place I know to get prescription lenses for bose frames, you have to deal with the wait time.

This was my first time using Lensabl for anything and it was overall a great experience! I did the online eye exam first, and that went great - the prescription was sent over very fast.
Then I ordered contacts and the process was simple and quick. The reason it's not 5-stars is because the communication was really lacking. After the order confirmation, it took several days for the order to get shipped out (there was no message saying the prescription had been approved). When I got the shipment notification, the email had no info! No carrier, no tracking number, no ETA for the package... the button to track it was also not linked to anything. When I logged into my account, the status didn't show shipped on one page, but did on another... and still no tracking info or ETA anywhere.
I did receive the contacts very quickly (yay!), but was completely in the dark about the status.
Overall, would recommend them as long as you trust that the product will arrive quickly, even if they don't tell you any details about the status.

My Juneteenth glasses are beautiful! Thank you! I found a pair of sunglasses that I had to get my prescription in. The care and precise detail is matchless.

I sent them my spare frames to get my updated prescription put in them. The PD thing made me a little nervous. If you don't know your PD, they want you to send them a picture of yourself holding a credit card under your nose. Whatever... it's $77. It's totally worth it to see if it'll work.

Anyways, the process took just about three weeks. I didn't put a ton of time into reading through their process, and timetables, but I know it says that it takes on average about two weeks from the time they receive your lenses.

When I received my frames back I was immediately impressed. This is a clone pair to the ones I originally purchased through LensCrafters. I have this morning ritual where I clean my glasses with hot water, and dish soap. It gets rid of the face grease, and it's the best way to clean your glasses without scratching them in my opinion. When cleaning the lens crafters pair- I noticed the lenses always seemed loose in The frames. As I cleaned them between my thumb, and pointer finger- there was obvious movement, and flex going on there. With the Lensabl pair- they are solid! No movement. $77? How the heck do they make money?

I just sent them another set of frames- these seem to be taking longer, but I'm not in a hurry so I don't really care as they never promised any set time frame.

I thought that I was going to be a repeat Lensabl customer because I have tons of sunglasses that I'd like to get prescription lenses for, but after my experience with the eyeglass lenses that I got, it feels very unlikely. The focal point is totally off on my lenses(not to mention way thicker and more glare than I expected) so it's incredibly disorienting and frankly slightly dangerous to drive at night with them which is a problem because I only wear glasses. I sent them back in to "get tested by the lab" to see what happened there. It took 4-7 days for them to even start that and then I specifically confirmed with the customer service rep that they would reconnect with me before sending them back so that we could agree on a resolution. Nope. They just sent them back with no explanation of what the lab found and no resolution on my end. Instead, I'm stuck with a pair of glasses where I have the worst vision I've ever experienced in my ~20+ years as a glasses wearer and a couple of hundred dollars poorer. To make things worse, I haven't been able to get a response from customer service for almost 7 days and there's no phone line to call into so I'm at their mercy and whim to respond.

Do yourself a favor... go with another company. The branding is great with Lensabl but the quality and customer service are NOT which is really what matters at the end of the day.

I bought the ultra thin lenses with the coating that was supposed to prevent glare and reflections. When I received my glasses, the lenses were thin, but because I had anti-reflective / anti-glare coating in the past I could see right away after putting the glasses on that the coating was either not there or highly inadequate. I contacted their "support," and was told the coating was there. They asked me to send a picture, which I did (the picture showed how you could not even see my eyes because of the glare/reflection). They wrote back to tell me that is how they are supposed to look because the glare is being reflected away! That is, of course, absolute nonsense. I wrote back and got yet another person who said there was nothing wrong with the lenses, and there would be no refund of any amount, but I could send them back to have them looked at (why do that if there isn't going to be a refund? And what do I use in the meantime?). If you say "white," Lensabl support will say "black." It was a frustrating, awful experience, and I have glasses that my eyes cannot even be seen through the lenses the reflection is so bad. I would have been better off going to my regular optician and just paying the extra $100 to get quality lenses and coating that enables my eyes to be seen. What an expensive lesson! Spend a little more, and get glasses done right! Quality coatings and lenses make a HUGE difference. There is no number to call, so you have to email them and then wait (and wait) for a response.

Very happy with my buy. It took a little long but was worth it. They were able to make new Rx lenses for my Bolle sport sunglasses. They fit and the script is excellent.