LensablReviews 5,831

First time customer. I had sent out an old used pair of glasses for new lenses. Customer service was so helpful making sure I had the right pictures to get the proper outcome. Lensabl sent me a box to ship out and let me know when it got there. It got done in a timely manner, about 3 weeks. The result was good as new and just as nice as some of the pairs I have gotten done at optical shops. Very impressed and I would use again.

The lenses give nice clarity and love the red shading on them, it gives nice aesthetic. Slight fish bowl perspective from the eyes when wearing them but I think I just need to get used to these. The red coating and crizal coating are peeling off on the bottom corners and needs to be redone properly. I would hope a lensabl rep contacts me about this so they can hopefully correct the issue as I really would love this. If not I'd be happy to contact as well. On picture it's hard to capture the issue but in person, it's VERY noticeable. Its an eyesore that is quickly noticed. If this problem were to be resolved I'd re rate this to 5 stars since the quality is pretty good.

I waited a month for my rx safety glasses to get to me so I could use them for work, and I paid for premium add ons for my lenses. I opened my package around midnight last night and finally got to see them in the daylight today. There are tool marks on both lenses. They look like circles in the top outer corners. I have photos. And the inside of one of the lens sockets looked gauged out or scratched. I did not expect to receive them this way. I wish I could attach the photos to show how they look.

Usually I wear my recent Progressive lenses from my optometrist, and I attach clip-on sunglasses for outdoor wear. But I found that walking or hiking on uneven surfaces was difficult because looking down at the ground, I was seeing through the reading part of my lenses which distorted the ground and made it hard to maneuver without tripping, or I'd have to drop my head to see the ground clearly through the top of my lenses. Another problem I had using clip-on sunglasses were lots of reflections that would obliterate a clear view. So I ordered from Lensabl single vision lenses (for distance only) with the highest grade of Transition sunglass tint and provided an older frame of mine. I'm very happy with what I received from Lensable. They solved both of those problems. I can even drive with my new glasses on, since I can easily see the odometer on my dashboard, even if it is a bit fuzzy. My only issue with the Lensabl Transition lenses is that the sunglasses don't get as dark as I would like. They do get very clear indoors, which is an improvement over transition lenses I had many years ago. But I can always use my clip-on sunglasses if I need them to be very dark, like when walking the beach on a sunny summer day. Also before I ordered my new glasses from Lensabl I checked with my optometrist to see what he would charge for the same thing. They came in about $100 more than Lensabl. The only reason I gave my new glasses 4 stars instead of 5, was that I wish the Transition lenses got a bit darker. I will recommend this company to friends. Great experience. Thank you, Lensabl.

A terrible experience from start to finish. And, when you have issues, you cannot call them. Their customer service does not have a phoneline. They will respond, at most, to one email every 24 hours. Issues can take days and days to resolve.

Their website provided inaccurate status updates and is unreliable. One day, it says your eyeglass are almost completed and the next day the status goes backwards and your eyeglasses are back in production.

I received a partially filled order without explanation. When my missing eyeglasses were sent to complete my order, they included another customer's eyeglasses by mistake.

Run!

I ordered some blue light glasses, paying extra for expedited shipping. They arrived very quickly, and I love the frames, which look even better in person than the virtual mirror showed them before I ordered. Unfortunately, it looks like the lab forgot to switch out the factory lenses for the blue light-blocking lenses, which were in the case separate from the frames. There's no phone number to contact customer service, so I'm at the mercy of someone responding to my email (auto response said there are COVID delays). I'm obviously disappointed to have to wait longer, especially since I paid extra to get them here sooner. Hopefully someone will get back to me quickly and send me a new pair with the lenses actually installed in the frames. Other than the lens snafu, the experience was fantastic from start to finish. But I'm going with one star because the whole point of the glasses was to block blue light, which I can't currently do.