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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I received a pair of Bose speaker sunglasses for Christmas, and wanted to change out the lens for prescription. Got a recommendation for Lensabl, and took a leap of faith to send off my new glasses. While the company says it receives and completes their orders normally in 4-7 days, my order took around 3 weeks from when I sent it to when I received my glasses back. I was very frustrated because I was to leave for 3 months and wanted to have these for my trip. Several emails back and forth with customer service yielded quick responses AND explanations as to the delay (while admitting to me that this was unusually long to process). I was grateful for their offer to send them overnight once completed - and I received them the day before we left! Kudos to their great work - I realize that their reputation is in creating a perfect finished product, and they will delay your receipt of the glasses until their QC is met! I would recommend them to anyone who is looking for quality work.
It was very disappointing. The lenses I ordered over a month ago did not fit the Bose Tempo Frames.
I would like a refund or new lenses made to actually fit the frames. The lenses are too thick to accurately fit into the grooves.
This is the second time I've used Lensabl in the last two months as I have recently had a prescription change and have several frames that need new lenses. The shipping process was easy and the new lenses were perfect as was the case the first time I used the service.
Sent my 10 year old Cartier Aviator Sunglasses in for a lens replacement. They matched my original lenses perfectly and sent them back in a few weeks. Very satisfied customer.
I need a new pair of lens for my glasses. The process was super quick and easy to do online. There's even an option for them to ship you a box! It took about 2 weeks all together which I thought was great. I also needed to change my delivery address and they responded immediately. Would recommend.
I was really surprised when I was received my order. Not only did it come in a premium cardboard box, they also included a really nice quality hard leather case and a cleaning kit. This case is better than any of my existing cases and i didn't even expect it!
The lens itself is very good quality and surprisingly clear for a polycarbonate lens. VERY satisfied with my experience.
I've used lensabl many times and have been very satisfied. This time, I sent 2 frames with 2 separate prescriptions (distance/near progressives for driving) and (intermediate/close up progressives for computer and reading). One pair is great and the other is clearly way off. The computer/reading glasses are more the distance prescription and the bifocal area is such that I cannot read either close up or computer distance. Such a bummer...
Once again... lensabl has done a terrific job... this is my fourth time getting lenses updated.
I am so please my glasses turned out much better than I thought they would. So Happy, now to send in the other 5 pairs, just need to wait on a good discount
The whole process with Lensabl is easy to use. From uploading your prescription to printing out your label for mailing. Just as fast as using a local optometrist but much less expensive! I'll be back!
This are my second pair, the process is much easier, customer service is above and beyond
Have been a customer for about three years. Customer service is efficient and timely. Prescription lenses accuracy is on point. Am hoping that tint colors are more of a variety and intensity in the future.
While I've only had the glasses for a few days, the lenses are great so far, the turnaround time was fast, and the price was reasonable! I think it's a great service.
I sent my glasses on their original case, and I didnt get it back. As far of the prescription, you guys did a good job. I really appreciate getting my case back ASAP
So after waiting for 35 days until my glasses arrived i was so excited to try them out when i found out the proscription was wrong!
It's sad because they looked so good and the lenses looked like they are a good quality!
I'll send them back and i really hope i don't have to wait for another month to get them fixed if they are ever gona get fixed!
I had two eyeglasses that needed new lenses and Lensabl did an excellent job. The process was easy to follow online and it took about ten days including mail time. Lensabl kept me informed via email and I am very satisfied.
I placed my order on Jan 1. After completing your order process and getting a copy of my prescription, I finally sent you my frames on Jan 10. Between that date and Feb. 3, I was completely in the dark about my order. The good news is that I received my order today. The bad news is that your communication with me as to my order status was woefully inadequate. I never knew whether you needed any more information from me or whether you even received my frames, much less when I could expect delivery.
On Feb 2, I reached out to your customer service department. I got a response the very next day from Megan, who saved your bacon. She explained why my order was delayed and made sure that it was expedited ASAP. But it should not have come to that when some simple communication keeping me abreast of my order would have been satisfactory.
The good news is that I'm happy with my lenses and will probably give you a second chance and will refer friends and family. Thanks to Megan.
Sincerely,
Ángel Martínez
OK - felt like the package arrived late with very little communication - you do better keeping customers updated on status - finished product is great...
Worth it... just took a long time to complete my order
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members