LensablReviews 6,025

I paid extra for upgraded lenses (anti-glare, anti-fog etc) and when I received my glasses, it was pretty clear I didn't receive them. There were small dots in the upper section of the lenses that looked like they were part of the manufacturing process and they definitely didn't have an anti-reflective coating. When I contacted Lensabl to inquire if it was possible I hadn't received the lens upgrade, they were very helpful in sending me new lenses. However, there seems to be a difference in the Rx with these new lenses as they don't match the first set (and definitely don't match my normal Rx.) The difference is subtle enough for me to tolerate so I'll be keeping this set, but it's disappointing that they didn't nail it the second time either. In sum: customer service was good, product was only so-so.

I have a great pair of Barton Perreira frames, but my lenses were so scratched that I had to crane my neck around to use them. I sent them in to Lensabl with my prescription info and a wishlist for better lenses (upped the scratch-resistance!), and now my glasses are back, better than ever! Plus they came with a nice collapsible case and lens cleaner and a cloth. Just a stellar experience all around!

This was my second time that I ordered prescription bifocal transition lenses from this company. I placed my first order through a Groupon coupon and now I am a returning customer. The quality of the lenses is excellent. This time I ordered frames from them as well. I am equally very impressed with the design and quality. The price/quality is extremely competitive. I paid a price for two pairs of prescription glasses that was still under the price of my co-pay when ordering from a retail store with insurance. You also get a very nice complimentary high quality box and cleaning kit with each pair ordered. I greatly recommend this company.

CHECK THE BBB SITE BEFORE CONDUCTING BUSINESS WITH THEM. They are NOT ACCREDITED and have OVER 100 COMPLAINTS FILED AGAINST THEM.
The absolute worst experience I have ever had with any online retailer. Not only did they take a month to send my glasses out, but I ended up not receiving the extra features I paid an extra $100 for.
The order was sent back to be corrected, and it has been another 3 weeks and I have yet to hear back on my order status.
My emails go unread and I am often left with no response. On the rare occasion where they do reply, it is usually in a very rude and unprofessional manner.
This is a warning to all. STEER CLEAR FROM LENSABL.

I sent my frames in to Lensabl on November 24,2020.
On 12.14.2020 Lensabl confirmed receipt of my frames.
On 12.21.2020 Lensabl maintained that they couldn't confirm my prescription.
(My prescription had been updated and was on file from another order just 30 days earlier.)
Ok my bad, I immediately sent my prescription and contacted Lensabl to confirm receipt on 12.22.2020.
They opened a ticket to investigate what the status of my frames was.
Lensabl responds reporting status saying your order will be shipped in six days.
Then six more days. And then six more days. Finally on January 12, I decide to contact Lensabl for an update and get a note that their QC found problems with the lenses and sent them back to be "reworked."

We have been nice to know without the wait.

Finally on February 2, yeah, Groundhog Day! Lensabl says the order shipped.
On February 3,2021 I finally have my glasses.

In have been a customer for about four years.
Service has progressively deteriorate and customer service is an oxymoron with Lensabl.

Since the price is at a premium, it seemed the service was worth paying for.
When you claim you will deliver – you need to live-up to your claims.
Sadly, after my two most recent experiences I no longer believe Lensabl claims nor does it seem worth the money.

Although I was initially confused by the process of sending the glasses in, once the shipping container arrived it was all smooth sailing from there. The service was terrific, the timeframe from start to finish was surprisingly short and the returned product was fantastic! The online tracker was terribly inaccurate as for more than a week it showed the same countdown in term of days, but when going through the checkout process I was expecting months not weeks and It was delivered much faster. Also the case you sent them back in is awesome. Thanks so much!

I've been a customer for a long while now. This last time that I used their services was amazing! I sent them pictures of my frames asking if they were good to use (highly recommend. It only takes a couple mins!) And they were good. I sent them out but had a last minute eye exam to update my prescription and sent them an email asking if I could send put a halt on my order and send them the new prescription and they were cool with that! Stellar and quick customer service.