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LensablReviews 6,165

4.1

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Wisconsin
1 review
0 helpful votes
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Overall bad experience
March 10, 2021

Once Order was placed, I was able to check order progress in the webpage, but it kept showing incorrect information, moving from step 2 to step 4 then, step 2 again, etc. My order was received 1 month after I placed my order. I ordered Anti-reflective glasses with Xtractive Transition. I received regular Transition, and the lenses reflect too much, to the outside (people see themselves) and inside (I can see my own eyes reflected).
Very disappointing after the long wait.

Date of experience: February 8, 2021
California
1 review
0 helpful votes
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Great lenses but wrong RX
February 7, 2021

I love my new Stoggles! I quickly sent them in for my lenses to be put in by Lensabl. The directions & shipping were sooo easy with the pre-paid label. The whole process took less than 1 week!
However, my lenses are the wrong RX. I had sent in my RX with my Stoggles with explicit directions for Bi-focal lenses. But my glasses are only fitted with the whole lens being corrected to 1.75, not bi-focals as requested! I am an ER nurse & need bi-focals to read labels but also see faces & walk around the ER. I am hoping that this issue can be corrected quickly as I love, love, LOVE my Stoggles & want to be able to use them soon! The lenses from Lensabl are crystal clear & the correction is perfect, I just need the clear upper portion of the lens to make them work for me! Thank you for a wonderful product!

Date of experience: February 7, 2021
Pennsylvania
1 review
0 helpful votes
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Best Glasses
February 7, 2021

Great quality. Lens are the clearest I have ever owned.

Date of experience: February 7, 2021
New Mexico
1 review
0 helpful votes
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Great transaction!
February 7, 2021

Bought my Stoggles and was easily able to send them to Lensabl to have custom lenses put in them. Uploaded my prescription with my PD on it, and the glasses match everything on the prescription very well. I will more than likely use lensabl for my other frames I haven't been able to use in a while. I love that they will send you a box with little boxes in it to protect your glasses during transit!

Date of experience: February 7, 2021
New York
1 review
0 helpful votes
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Love my glasses
February 7, 2021

This was the best thing I've done! I love my glasses and the way they fit.

Date of experience: February 7, 2021
Colorado
1 review
0 helpful votes
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Fantastic!
February 7, 2021

Lensabl gave clear directions on how to ship and track my frames. They sent them back in great shape and with no adjustment needed! I absolutely love them!

Date of experience: February 7, 2021
Pennsylvania
1 review
0 helpful votes
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Excellent service
February 8, 2021

As someone who has multiple glasses and requires new lenses almost every year with every new prescription, Lensabl is a great alternative as opposed to paying 3x more for new glasses. Their lenses are not only affordable but the quality is also great. However, their service is even better, I recently had two pairs of similar-looking glasses, both round and rimless with delicate frames and I wanted to ensure the larger lens on one pair would be cut for the other pair. Luckily I had Jayme who ensured that my unusual request was fulfilled but also gave me timely updates with a great degree of professionalism and pleasantness which is something I am a stickler on having worked in high-end hotels such as the Waldorf Astoria.

Date of experience: February 7, 2021
California
1 review
0 helpful votes
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Fast service -- easy experience
February 7, 2021

A little pricy for the lenses I wanted, but the service was fast and efficient and easy and it saved buying a new frame.

Date of experience: February 7, 2021
New Jersey
1 review
0 helpful votes
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Love this company!
February 7, 2021

I was extremely happy that I could get my favorite eyeglass frames updated to match my new prescription I very decent price! Lensabl's service was quick, efficient and one of the best experiences I had when getting glasses. I highly recommend them!

Date of experience: February 7, 2021
New Mexico
1 review
0 helpful votes
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1st Online Experience
February 7, 2021

Very user friendly and simple. Purchasing new glasses with Lensabl is more convenient compared to going into a Eyeglass store! And the glasses are great!

Date of experience: February 7, 2021
Florida
1 review
0 helpful votes
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I received a pair of Bose speaker sunglasses for Christmas, and wanted to change out the lens for prescription. Got a recommendation for Lensabl, and took a leap of faith to send off my new glasses. While the company says it receives and completes their orders normally in 4-7 days, my order took around 3 weeks from when I sent it to when I received my glasses back. I was very frustrated because I was to leave for 3 months and wanted to have these for my trip. Several emails back and forth with customer service yielded quick responses AND explanations as to the delay (while admitting to me that this was unusually long to process). I was grateful for their offer to send them overnight once completed - and I received them the day before we left! Kudos to their great work - I realize that their reputation is in creating a perfect finished product, and they will delay your receipt of the glasses until their QC is met! I would recommend them to anyone who is looking for quality work.

Date of experience: February 7, 2021
Ohio
1 review
0 helpful votes
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Lenses did not fit frame
March 9, 2021

It was very disappointing. The lenses I ordered over a month ago did not fit the Bose Tempo Frames.

I would like a refund or new lenses made to actually fit the frames. The lenses are too thick to accurately fit into the grooves.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2021
Texas
1 review
0 helpful votes
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Great Service
February 7, 2021

This is the second time I've used Lensabl in the last two months as I have recently had a prescription change and have several frames that need new lenses. The shipping process was easy and the new lenses were perfect as was the case the first time I used the service.

Date of experience: February 7, 2021
California
1 review
0 helpful votes
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Perfect Replacements
February 7, 2021

Sent my 10 year old Cartier Aviator Sunglasses in for a lens replacement. They matched my original lenses perfectly and sent them back in a few weeks. Very satisfied customer.

Date of experience: February 7, 2021
North Carolina
1 review
0 helpful votes
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Excellent Service
February 7, 2021

I need a new pair of lens for my glasses. The process was super quick and easy to do online. There's even an option for them to ship you a box! It took about 2 weeks all together which I thought was great. I also needed to change my delivery address and they responded immediately. Would recommend.

Date of experience: February 7, 2021
Hawaii
1 review
0 helpful votes
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Beyond expectations
February 6, 2021

I was really surprised when I was received my order. Not only did it come in a premium cardboard box, they also included a really nice quality hard leather case and a cleaning kit. This case is better than any of my existing cases and i didn't even expect it!

The lens itself is very good quality and surprisingly clear for a polycarbonate lens. VERY satisfied with my experience.

Date of experience: February 6, 2021
Montana
2 reviews
0 helpful votes
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I've used lensabl many times and have been very satisfied. This time, I sent 2 frames with 2 separate prescriptions (distance/near progressives for driving) and (intermediate/close up progressives for computer and reading). One pair is great and the other is clearly way off. The computer/reading glasses are more the distance prescription and the bifocal area is such that I cannot read either close up or computer distance. Such a bummer...

Date of experience: February 6, 2021
Missouri
1 review
0 helpful votes
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Perfect!
March 10, 2021

Took a couple of months but the final product was great! I would like to buy some new frames.

Date of experience: February 6, 2021
Ohio
1 review
0 helpful votes
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Never disappointed!
February 6, 2021

Once again... lensabl has done a terrific job... this is my fourth time getting lenses updated.

Date of experience: February 6, 2021
Texas
1 review
0 helpful votes
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Pleased Customer
February 6, 2021

I am so please my glasses turned out much better than I thought they would. So Happy, now to send in the other 5 pairs, just need to wait on a good discount

Date of experience: February 6, 2021