LensablReviews 5,827

I placed my order and waited for a while, then contacted the company because the order status still said "expecting to ship in 6 days." Customer service explained that the glasses had been finished but failed a quality control test so they were being redone. They arrived today and they're just perfect! Definitely worth the wait and would have given 5 stars if I had gotten a status update without having to contact them for details.

It has been 40 days since my prescription sunglasses were received by the Lensabl lab. At day 18, having checked the status of this order for replacement lenses on the Lensabl website, I saw that the status of production had not moved for many days. I emailed the customer service team to ask what was going on. I was only then informed that my lenses were broken by the lab. This was surprising, considering these sunglasses frames are designed for easy lens replacement, as well as the fact I had to contact Lensabl to find this out. I provided a link to replacement lenses for the same model, and was informed that Lensabl would order these free of charge. Over 20 days later, I have still not received this order, and my attempt to contact customer service via email has gone unanswered for 5 days. I could have ordered a completely new pair of these frames with new prescription lenses and received them weeks ago at this point, for not all that much more money. I now regret doing business with this company, as I am out $177 and a previously good pair of prescription sunglasses.

Hi,

I'm a little disappointed in the lenses I received. Mainly the right and left seem to be different. On my right side I see more red/warm colors and the left side does not do that. Subsequently the glasses are unpleasant to wear. Especially when I look at a computer screen. My right side is warm when the left isn't. I took a picture of the lenses and you could see they're different colored lenses -- attached. I would love the same glasses without the sun shade prescription -- just regular prescription -- if this is going to be the case.

I'm very pleased with my purchase. I didn't get the box insert to hold my extra lenses. The extra lenses were just placed in the boxes lose. I will contact your company to get the insert. This is necessary to prevent scratches when the extra lenses are in use. I think it was accidentally left out by mistake

My old lenses were no longer working right. I also was wearing glasses two prescriptions old, because I loved the frames so much. No other optometrists around would replace just the lenses, so when I saw the Lensable promo for $20 off, it was time to give them a try.

They arrived yesterday, and looked like new. The prescription is perfect, and I can wear my favorite frames again - and see in them!

Getting the completed glasses took longer than I've grown accustomed to, but I also 1) Sent them in around the holidays (I assume they were slammed), and 2) in the midst of the COVID pandemic, so not a big issue for me. If you need glasses in a hurry though... this may not be the solution for you.

I had Maui jim frames I bought at local doctors. They also added the lens for me. My prescription changed so I wanted to reuse the frame. I am beyond pleased with the quality. Before with Original lenses they creaked and made noises. I thought that's how it was suppose to be. Now they are flush and tight and don't make a sound when wearing or cleaning. I can honestly say I trust lensabl more than any doctors office. These people are professionals and my frames came back to me flawless. Wow

First time customer. I had sent out an old used pair of glasses for new lenses. Customer service was so helpful making sure I had the right pictures to get the proper outcome. Lensabl sent me a box to ship out and let me know when it got there. It got done in a timely manner, about 3 weeks. The result was good as new and just as nice as some of the pairs I have gotten done at optical shops. Very impressed and I would use again.

The lenses give nice clarity and love the red shading on them, it gives nice aesthetic. Slight fish bowl perspective from the eyes when wearing them but I think I just need to get used to these. The red coating and crizal coating are peeling off on the bottom corners and needs to be redone properly. I would hope a lensabl rep contacts me about this so they can hopefully correct the issue as I really would love this. If not I'd be happy to contact as well. On picture it's hard to capture the issue but in person, it's VERY noticeable. Its an eyesore that is quickly noticed. If this problem were to be resolved I'd re rate this to 5 stars since the quality is pretty good.