LensablReviews 6,284

I sent Lensabl my old favorite readers that have been sitting around because of the cost to have my eye clinic replace the lenses. They are lightweight and comfy and I just like them a lot. Lensabl put new lenses in them and they are perfect; I'm wearing them right now. In addition I was able to get the tint to help with computer/phone light so they're better than original. I definitely will use Lensabl again when I need to update a pair of glasses.

I had previously used Lenscrafters but had all sorts of issues with the glasses they sent to me (I ended up getting a refund). Lensabl really delivered. Not only were the glasses exactly what I wanted, but they were also less expensive than comparable ones at Lenscrafters. They came fairly quickly and the quality is very very good. My only issue is the measuring of PD. I mean seriously... a card with a magnetic strip?!? Even in the video, the person didn't show the card for the same reason I would not (it's pretty easy to read off all the info you need to steal a C/C or whatever card you use. That is just a lawsuit waiting to happen (somebody is going to do it and have their info stolen. And whether Lensabl is to blame or not they will have a decent case).

I would give them a 2.5 star if I could because this is one of the worst customer support teams I've come across. It takes days to get any response, it's never answered the first time, and I have to follow up multiple times over several days in the same thread to get any questions answered. Their redeeming factor is they actually do have a good product with good pricing and the support people are nice when they do respond. I'm trying to get a second set, but seriously reconsidering because of how long it takes to get my question answered on "will lenses fit into these other frames?". It also takes about 25 days from sending to receiving lenses and the portal is not very accurate in the progress section. Buyer be warned depending on which factors are important to you.

I sent my frames in in early December to get new lenses, it took a long time to get them back, I think I got them right around the end of the year or in January. When I pulled them out of the box I put them on I noticed there is some thing weird about them, I had them up to the light and they had tiny scratches all across the lenses.

I reached out to customer support and let them know that I'm gonna need to be getting replacement lenses and something must've happened this wasn't right, it took a very long time for them to get back to me, and then they tried to charge me for shipping to send them back, at which point I just asked for my money back. Apparently when I did that they just sent me a shipping label, I asked them to expedite the process if possible because I needed the glasses, they ignored me and took another three weeks. I use their online tracker and the whole time it said they arrived at the facility, no updates. I checked in with support for an update like once A week, and when they finally would get back to me, which would take between three and five days on average, they were extremely unhelpful and kept telling me should just be another couple of days.

Moral of the story, there's no phone number listed and when you ask for one nobody answers the one they give you, if somethings wrong with your order you're gonna be waiting a long time to get it fixed and made right. Once the lenses finally came back the second time they were great, but they showed up yesterday February 7 and I started working with them the first week in December so a process that shouldn't take this long, with this little communication.

Following cataract surgery, my prescription changed dramatically. I could drive well, but I couldn't read the numbers on a the dashboard. I became astigmatic so I saw double characters in full light. I depend on my eyes a as a pilot, and as a doctor, I had very survivable frames, and replacing the lens seemed and intuitive easy process... three months, a second trip to a local optometrist for an additional measurement, and 12 messages back and fourth to the company, my glasses arrived.

Two sets of boxes from lendable were lost, so I packed my own, I took photos and gave the name foreach frame with instruction to avoid confusion... the instructions were lost. Three and one half weeks after they agreed to place the lens on priority, they arrived.

My local opticians lab could not, or would not, make lens for my old frames. In retrospect I'd pay for new frames and faster service and star local,