On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Once Order was placed, I was able to check order progress in the webpage, but it kept showing incorrect information, moving from step 2 to step 4 then, step 2 again, etc. My order was received 1 month after I placed my order. I ordered Anti-reflective glasses with Xtractive Transition. I received regular Transition, and the lenses reflect too much, to the outside (people see themselves) and inside (I can see my own eyes reflected).
Very disappointing after the long wait.
I love my new Stoggles! I quickly sent them in for my lenses to be put in by Lensabl. The directions & shipping were sooo easy with the pre-paid label. The whole process took less than 1 week!
However, my lenses are the wrong RX. I had sent in my RX with my Stoggles with explicit directions for Bi-focal lenses. But my glasses are only fitted with the whole lens being corrected to 1.75, not bi-focals as requested! I am an ER nurse & need bi-focals to read labels but also see faces & walk around the ER. I am hoping that this issue can be corrected quickly as I love, love, LOVE my Stoggles & want to be able to use them soon! The lenses from Lensabl are crystal clear & the correction is perfect, I just need the clear upper portion of the lens to make them work for me! Thank you for a wonderful product!
Great quality. Lens are the clearest I have ever owned.
Bought my Stoggles and was easily able to send them to Lensabl to have custom lenses put in them. Uploaded my prescription with my PD on it, and the glasses match everything on the prescription very well. I will more than likely use lensabl for my other frames I haven't been able to use in a while. I love that they will send you a box with little boxes in it to protect your glasses during transit!
This was the best thing I've done! I love my glasses and the way they fit.
Lensabl gave clear directions on how to ship and track my frames. They sent them back in great shape and with no adjustment needed! I absolutely love them!
As someone who has multiple glasses and requires new lenses almost every year with every new prescription, Lensabl is a great alternative as opposed to paying 3x more for new glasses. Their lenses are not only affordable but the quality is also great. However, their service is even better, I recently had two pairs of similar-looking glasses, both round and rimless with delicate frames and I wanted to ensure the larger lens on one pair would be cut for the other pair. Luckily I had Jayme who ensured that my unusual request was fulfilled but also gave me timely updates with a great degree of professionalism and pleasantness which is something I am a stickler on having worked in high-end hotels such as the Waldorf Astoria.
A little pricy for the lenses I wanted, but the service was fast and efficient and easy and it saved buying a new frame.
I was extremely happy that I could get my favorite eyeglass frames updated to match my new prescription I very decent price! Lensabl's service was quick, efficient and one of the best experiences I had when getting glasses. I highly recommend them!
Very user friendly and simple. Purchasing new glasses with Lensabl is more convenient compared to going into a Eyeglass store! And the glasses are great!
I received a pair of Bose speaker sunglasses for Christmas, and wanted to change out the lens for prescription. Got a recommendation for Lensabl, and took a leap of faith to send off my new glasses. While the company says it receives and completes their orders normally in 4-7 days, my order took around 3 weeks from when I sent it to when I received my glasses back. I was very frustrated because I was to leave for 3 months and wanted to have these for my trip. Several emails back and forth with customer service yielded quick responses AND explanations as to the delay (while admitting to me that this was unusually long to process). I was grateful for their offer to send them overnight once completed - and I received them the day before we left! Kudos to their great work - I realize that their reputation is in creating a perfect finished product, and they will delay your receipt of the glasses until their QC is met! I would recommend them to anyone who is looking for quality work.
It was very disappointing. The lenses I ordered over a month ago did not fit the Bose Tempo Frames.
I would like a refund or new lenses made to actually fit the frames. The lenses are too thick to accurately fit into the grooves.
This is the second time I've used Lensabl in the last two months as I have recently had a prescription change and have several frames that need new lenses. The shipping process was easy and the new lenses were perfect as was the case the first time I used the service.
Sent my 10 year old Cartier Aviator Sunglasses in for a lens replacement. They matched my original lenses perfectly and sent them back in a few weeks. Very satisfied customer.
I need a new pair of lens for my glasses. The process was super quick and easy to do online. There's even an option for them to ship you a box! It took about 2 weeks all together which I thought was great. I also needed to change my delivery address and they responded immediately. Would recommend.
I was really surprised when I was received my order. Not only did it come in a premium cardboard box, they also included a really nice quality hard leather case and a cleaning kit. This case is better than any of my existing cases and i didn't even expect it!
The lens itself is very good quality and surprisingly clear for a polycarbonate lens. VERY satisfied with my experience.
I've used lensabl many times and have been very satisfied. This time, I sent 2 frames with 2 separate prescriptions (distance/near progressives for driving) and (intermediate/close up progressives for computer and reading). One pair is great and the other is clearly way off. The computer/reading glasses are more the distance prescription and the bifocal area is such that I cannot read either close up or computer distance. Such a bummer...
Once again... lensabl has done a terrific job... this is my fourth time getting lenses updated.
I am so please my glasses turned out much better than I thought they would. So Happy, now to send in the other 5 pairs, just need to wait on a good discount
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!