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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Shipping was extremely slow last round so hoping it all works out Better this time. We travel full time between the desert camping and occasionally an RV park. This time we are here for the next 4 weeks so hoping to receive them in time.
Perfect service
Nice frames
On time delivery
Unfortunately for me my DR screw it with the RX and the prescription is not the correct one so I cant use the glasses
The lenses have worked out well with multiple pairs of glasses. My only complaint is that it takes too long to get the shipping box and too long to get the lenses back. They should provide more rapid shipping with the cost of the lenses at the same price rather than USPS
The initial lens were done incorrectly (Blue tint with gold when the original lens were brown with gold mirror). I had to send back for correction. However, the new lens didn't match the quality of the original lens. I wish I had sent the glasses back to the original Optometrist.
I needed lens replacement for my sunglasses, and wanted transition drivers. I got the replacements done, everything looks good, but the lenses are not "transitions" - they do not get lighter or darker at all...
Ordered distance lenses for driving using frames I owned. Great value so I could get one pair of glasses for each car I drive. Well worth the expense to have glasses on hand at all times for safety.
The prescription on both lenses were confirmed by optometrist as correct … however, the nearsightedness~farsightedness transition between the R and L lenses are misaligned by 3-4mm. Having prior positive experience I ignored negative reviews and assumed most people like myself tend to comment when motivated by a poor experience. Lesson learned.
I send two Alexa Frames for Lensabl to change the glass to my prescription and they are perfectly done! This time I send another smart glasses for the same purpose, well, this one is poorly replaced. It took longer than the first two for replacement, and the prescription lenses does not fit snuggly into the frame. Two plus weeks now since I got them back. The prescription lenses are falling out of the frame. You see space between the lenses and rim of the frame. I am not impress with the work performed!
I sent in my own frames and they forgot the anti-glare on the first order. I sent them back and they fixed them. Now they are perfect. I love that I can get progressives for a reasonable price.
I've recommended Lensabl to handfuls of folks. I love that I can find frames anywhere, or simply update my old faves; and Lensabl makes the process easy by providing the mailing package, if desired. I recently put new lenses in my Ray-Ban Clubmaster sunglasses, and they did a great job matching the original tint.
Ordered prescription glasses with Goodr frames and they cleared were not made correctly. The lenses have a fishbowl feel and give me a headache each time I try to wear them. Wish I had purchased through an in-person business rather than choosing an online company. Lesson learned.
My first time working with Lensabl was great. This second time around - while they were accommodating when they sent glasses with inaccurate PD and SEG, the second time around, when my optometrist said they had the PD incorrect, there is nothing Lensable was able to do for me and they are nonrefundable. Big mistake on my part to work with them. I've since learned I can take Goodr frames to my local shop at my optometrist and they will make lenses for them. So I will be doing that in the future. Or going with Warby Parker.
Ordered a pair for hiking the CT. I can no longer hike without prescription sunglasses. These were lightweight, nonslip and feel great on my face. Unfortunately, I dropped them in the first week and scratched the lenses which made them annoying to wear. Ordering a second pair and added the scratch protection this time.
Super difficult to give you the measurements or log in! Why did you not ask me for the measurements when I placed the order. Then after placing the order I cannot log back in? No way to register? No way to get back to the order to put the measurements in? Wow It seemed easier the first time I ordered. Now it has gotten worse.
Last time i ordered, a holiday weekend so no mail, I was hounded to mail the frames from the time I placed the order. Obviously I want my glasses so I will get the parcel out to you ASAP. The cust. Service follow up was not fantastic. Glasses are.
The sunglasses were not usable because the shape didn't accommodate the progressive lens. It was challenging to get in touch with a representative, so please make sure you have the necessary information beforehand.
From beginning to end Lensabl gave five star service. When I received my frames it was like receiving a new product. Brand new foldable case, new lens cloth and bottle of cleaner, things I did not expect. All packaged in a prefit box. A +
Order page says no code needed for Amazon echo frame 25% off, the discount will apply at check out, but it never works, until I use the AMAZON25 code, please fix it
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members