LensablReviews 6,286

After 2 weeks I was a little disappointed the glasses failed initial inspection, but now that I have them finally I'm glad I got them in this state and not in the state they were in the first inspection. They were quick to respond to my questions and again, the quality was much worth the time and money. Will definitely recommend and use again!

I am very dissatisfied with the quality of my lenses. The vision quality is very low compared to any lenses I purchased elsewhere in the past. The lenses get smudged EXTREMELY easily and I am constantly cleaning them every single day some days twice a day (even though I purchased the Anti-smudge coating). I have raised my concerns to customer service but never received a clear resolution as to how to solve my problem or get my money back. I am overall extremely unhappy and will not be a returning customer.

The work and the beauty of my lenses was incredible. However the error in receiving broken cracked lenses the first time, and then waiting almost 4 weeks for the REDO was a little disappointing. None the less I would use Lensble again.

Customer service is right there responding. The finished product is done very well. I had Silhouette rimless glasses that most online companies won't touch (expensive). Only issue is that it ended up taking over a month to get them back. 4-6 days was promised delivery.

I needed something fixed on the lenses I received from Lensabl. They bent over backwards to make sure things were right. They replied to my emails within an hour or 2 instead of days. They paid for the shipping both ways and used expedited delivery methods to get my glasses back to me quickly. I am completely happy with the new lenses they made for my frames. The product is top quality and you can't beat the price. I love the collapsible glasses case they sent with my glasses! It's so classy looking and very handy for carrying in your purse. I will use Lensabl again when I need new lenses. Thank you!

My vintage frames were 'destroyed in their machine' and it took almost a month of back and forth emails with customer service to tell me that. First, they just said they were broken and today they tell me they were destroyed. They were vintage and this entire experience has been horrifying. Why offer a service that you can not guarantee?

I sent a pair of frames to get prescription lens in them. They told me that it would be about 5 business days. After 10 business days I emailed. They said that the failed final inspection and should only take another 3 business days. Another 5 days went by, no progress. After the third week I emailed again. I was told the lab didn't receive my frames at all to begin with! I showed them proof of them telling me they had been worked on. At the end of the 4th we they "found them". Finally got my frames at the end of the fifth week. Seriously it was a horrible process. Won't use them again. The lens did turn out good though.

I received my lenses and they were incorrect. They did not include a bifocal, which I had included and was on my Rx from my eye doctor. When I explained this to lensabl they blamed me for this mistake and refused to fix the situation. We have gone back and forth and I feel I may have not recourse but to contact the BBB in their area about this to get a satisfactory resolution.

My (very expensive and beloved) frames had an outdated, somewhat complicated prescription. My local eye care office quoted me $550 to convert these progressive lens to sunglasses. Then I stumbled on the excellent Lensabl website. The entire process was clear and simple, from the quote, through the lens selections, to the terms and conditions. I had a quick question that their customer service responded to immediately. Once I mailed the old glasses the entire process took less than 2 weeks. My glasses were returned in excellent condition and the prescription was spot-on. I am very pleased with the pricing and service and will be recommending Lensabl to family and friends.

After sending in my frames ($200 smart glasses), about two weeks later I received the lenses in the mail but no frames. I tried calling, emailing, and the chat in order to figure out where in the world my frames are but I was always met with the "due to high volume it may take awhile to get back to you". I still haven't received any word on what happened to my frames.

UPDATE: They have now closed 3 of my tickets with them, marking them as "Solved", without even reaching out to me. I have since learned they have an F rating on the BBB and have had to open a case with the vendor that made my glasses (Razer) since they recommended them