LensablReviews 6,338

For some reason my last review showed up five stars and that isn't the case. To start with it took them a week to even respond back via email as it's the only way to communicate with them and they only responded because I tweeted about it. They get two stars for getting me my frames back after three weeks and the prescription lenses. The missing three stars is for the fact they KEPT my case for my glasses which is 10x better quality then the one they send out. Additionally in my case was the charger for my Razer Anzu glasses so now I can even use my smart features on my glasses because they took my stuff…

I ordered two pairs of lenses and was hoping to receive them in a timely manor. Unfortunately after several weeks the time to completion had not updated so I made an inquiry about their status. I was told they hadn't passed inspection and new lenses were only 2 to 3 days from being complete. Seemingly all was well, however after several more weeks I didn't have any lenses and no update from the company. So after inquiring again I was told they were waiting to be shipped, or rather one pair was. At this point I learned they didn't know what glasses the second pair was for. It had been over a month since the glasses had arrived at their lab. I had already had contact about their status and this was the first time I learned about this. Needless to say, that's terrible service. They should have sent an email after a week, or even asked me in the first inquiry. All this has told me that they didn't even check on my lenses the first time I asked or they would have seen that. The companies customer support is just smoke and mirrors.

Took 5 weeks start to finished. There are cheaper and faster alternatives. If lenses last I will be happy as I wanted to keep frames but I'm not certain I will be a repeat customer.

I've placed 3 orders for Transitions replacement lenses & they are of the absolute best quality. They ship in a timely manner, packaged very well, & provide exceptional customer service. Highly recommended!

The Bose sunglasses are great and the progressive lenses are high quality. The product itself would rate five stars. My only issue was that it took a month to get them, Lensabl doesn't keep their web site up to date. For a month the status on the page reported that the glasses would be shipped in six days. The customer sales rep was polite and gave me various reasons for the successive delays. However, I was never told of delays until I asked nor was I informed of status in any way without my sending an email. In the end, I had to threaten to cancel the order. I don't know if the string of delays was an exception, but don't expect the product to be delivered quickly.

After 2 weeks I was a little disappointed the glasses failed initial inspection, but now that I have them finally I'm glad I got them in this state and not in the state they were in the first inspection. They were quick to respond to my questions and again, the quality was much worth the time and money. Will definitely recommend and use again!

I am very dissatisfied with the quality of my lenses. The vision quality is very low compared to any lenses I purchased elsewhere in the past. The lenses get smudged EXTREMELY easily and I am constantly cleaning them every single day some days twice a day (even though I purchased the Anti-smudge coating). I have raised my concerns to customer service but never received a clear resolution as to how to solve my problem or get my money back. I am overall extremely unhappy and will not be a returning customer.

The work and the beauty of my lenses was incredible. However the error in receiving broken cracked lenses the first time, and then waiting almost 4 weeks for the REDO was a little disappointing. None the less I would use Lensble again.