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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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They accomplished what I thought was impossible - to put prescription lenses in Oakley frames. Thrilled with the results!
The team is very kind. Unfortunately, all 4 lenses have a defect and the Rx was wrong for OD. Hopefully they will correct without issue.
Very easy process, my glasses were returned within a very timely manner.
I ordered glasses from another site that came in fitting perfectly. Lensabl was the company they recommended for the new lens. When the glasses arrived with the lensabl lens, the lens were great, however the frame now needed some adjustment, as they now were slightly crooked on my face. I was afraid to adjust them as I wasn't sure what the problem was so I took them to a professional eye glass place. The glasses now still need some adjustment and one of the arms on the glasses has split a little from being handled... So disappointed, the fit perfectly when they arrived the first time... Now I have glasses that don't fit well, have a split in one of the side pieces and I don't think anyone can adjust them...
I was looking for an option to fill my new prescription in my favorite frames and came across Lensabl. I didn't really know what to expect, but all of their measurement tools really work, and my glasses with new prescription came back to me perfect! The prescription is correct and they frames are even on my face. Good job Lensabl for letting people recycle their old and favorite glass frames! Very affordable too. A+
The glasses are very comfortable and the process of filling them with my prescription was convent and easy. They truly do not fog or slide down your face, which is amazing when you are in an isolation room or performing patient care! I'm thrilled to have found this brand and encourage any healthcare provider to purchase a pair.
The product was excellent, and the prescription was spot on. I really love the time and care they took with my prescription safety glasses.
My goggles took over two months to arrive. Once they finally arrived they were awful, prescription is not accurate and I cannot wear them. Significant distortion and no "clear" area in the entire lens. They also fogged immediately with my first attempt to wear them. Beyond disappointed and dissatisfied.
I found Lensabl to be very responsive to my emails & questions. Even if customer service didn't have an immediate answer, they let me know that, which I appreciated. I'm very happy with my "new" glasses. There was a production holdup BUT they overnighted them when they were completed. Thank you so much!
I had been looking for a place that would put prescription lenses in the sunglass frames for years. Everyone said they could not do it or wanted to charge me a ridiculous amount of money. Until now... The process was easy and the wait time was more than reasonable. I received them in the mail, securely packaged, and couldn't be happier with them. Finally have the lenses I need in my favorite sunglasses. I even requested bifocals to be placed as low as possible and that was perfect as well. Forever customer!
Tl; dr Improve the accuracy of the order tracker
The ordering process was straightforward. Uploading my Rx and sending in my frames was convenient. After that point, a black hole.
The order tracker wasn't working. I reached out to customer service after 3 weeks at the lab and they told me the lenses had to be remade.
I'm thrilled by the focus on quality control. My hope is that Lensabl can improve the order tracking and push updates to the customer.
Good luck!
The lenses were originally blue ombré. I had asked for the lenses to be the same color but completely blue instead of ombré. They arrived blue ombré instead of solid blue. Maybe I wasn't clear in my request. I am grateful to have my frames back. They look good. Grateful to have the sunglasses back before my trip.
It's great that they send you a box to put the frames you want replacement lenses are very convenient. The turnaround time is very quick. The lenses are spot on to the Rx. Will be ordering again for my sunglasses and back ups.
The glasses we ordered on March 28th and literally took a month to get here. The prescription is very strong so I can not continuously wear them. It's probably will take me weeks to get used to them. Also the customer service team kept saying that they kept having a defect in production. The glasses had to be reworked many times., I had mentioned that they would be great when they arrived if it was taking so long to finish them. I have to admit I expected better. The glasses are not great pretty dissatisfied.
A great overall experience, will recommend to anyone in the future. Thanks for the nice case as well.
Super high quality lenses! My second pair with them. Kinda pricey but worth every penny! The quality is obvious.
Horrible customer service when it takes 24 hrs to reply and over a week to have a conversation that would only take 2 min over the phone. It disgusting that it take this long to provide service. And the fact that you have to wait every 24hr for a reply! I placed an order for 2 exact orders. Sunglasses in hi index, polarized, progressive. I provided 2 exact frames! They say they could not complete order due to my frames and rx. Yet they charge me for one pair that is not even what i ordered. They gave me polycarbonate tinted grey (not high index, polarized, progressive).
Ordering was easy, but when I shipped my glasses to the factory, they lost them. No one told me and when I checked status online, no indication. They didn't update order on website, and they only way to contact them is email, which they are very slow to respond. When they finally found the glasses, it still took almost 2 weeks to get them. They had an issue first time they made the lenses, so they had to remake. I just received, and the transition lenses do not get very dark, as all my other pair do. I am contacting them to inquire about that. Overall order took about 4 weeks from order to delivery. Unacceptable.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members