Lensabl

I'm so hapoy with my Rx lenses in my new protective eyewear! Sending my glasses off was quick and painless, and they were mailed back with a new case (a surprise) and everything! I'm thrilled!

Please do not use this company. I ordered Transition XtraActive Polarized lenses and they were not polarized. The lens fitting into the frame was horribly done. The lenses rattle and shake. Forget about calling in and trying to resolve an issue. You will be contacted eventually by email to resolve the issue. I did receive and email from the support manager, Rudy Widjaja, but his condescending tone questioning my ability to determine my lenses were not polarized was very insulting. I simply requested to send back the wrong, poorly made lenses for a refund. I do not trust Lensable to fix the problem. I feel they are either being dishonest or are incompetent. Either way I just don't want to do business with them. But Lensable will not issue a refund. I just don't like dealing with a company that makes resolving a simple issue such a miserable experience. I also wrote the president of the company, Andy Bilinsky... we'll see where that goes. So now I'm left with the wrong lenses that are pretty much falling out of the frame. Now I need to contact my credit card company and open a case against this abusive company. What a horrible company.

I sent them my Echo Frames and they returned them back with my prescription. Awesome job! Other places didn't want to deal with my frames because they weren't water proof

I shipped this to be fulfilled at the end of November and I got them back at the end of January. I'd like more of sense of the timeline next time. New lens have worked fine.

I cannot used it my stoggles. The prescription lens is not right. I got double visions when I used it. I have to see my eye doctor and I was told that the lens was way beyond not my correct sight.

My experience is a very good one. I did have a couple of missteps at the very beginning of the process but customer service helped me. The end product was very good.

So I'll be as kind as I can to a "startup" company with seemingly less than a dozen employees who probably work their tails off. I ordered on January 1, paying extra for one day shipping of my glasses to their location. Tracking showed the glasses delivered to them as expected. Five days after that, the order status on their very nice, professionally created website said "at the lab - six days to shipping your order." It sat in that state for... wait for it... 22 days. Around 10-15 days in I emailed their customer service and they said they'd check with the lab and provide a status back. After a couple of days, I received a "four to seven days" message from support. Shocking. That's what the website had said for much longer than seven days. So I received my glasses thirteen days after the status inquiry, just over a month after they received my glasses. They are as expected. The whole experience was frustrating because other options similarly priced had much shorter deliver time promises. Had they said it would take over a month from the beginning, I would be giving them 5 stars. Had they said it would be another two weeks when I inquired about timing, I would be giving them 3-4 stars. They didn't. Their site even stated "no Covid delays" before I ordered. Set expectations realistically, meet expectations, great experience. They failed those two misearably. For reference, I had another set of lenses recently from my local eyedoctor made and delivered in six days.

I sent my info and frames to Lensabl and voilà! A week later, I had my glasses. They always do a good job. I tried other online lenses but always come back to Lensabl.

Sent my Stoggles in for prescription lenses and received them back in the predicted timeframe. Easy, straightforward process and I love my new lenses!

Lensabl failed to follow instructions and later refused to correct their error. I obtained retribution through Paypal since Lensable failed to refund their charges.

This is the third time I have used this company. The results have been positive each and every time. I highly recommend Lensable for their quality work and service.

My lenses the first go-around the bifocal part wasn't aligned right. BUT, the second go-around lensabl made the corrections with new lenses and they are perfect...

Nice and quick. Nice packaging. Nice case for the glasses and lense cleaner. The lenses are loose in my frames, so worried about durability over time.

Endless frustration at lying staff, without constant inquiries by myself, I never would have gotten my glasses. And they KNEW that it was an outdated prescription.

Emails and phone calls, more than a dozen. Horrible

I believe the lens in my latest order are not Trivex, they are thicker and a different shape then the lens (Trivex) from my first order which are the same prescription, just not tinted.

Mailed the frames with the prescription, did the measurement for the progressive lens via the lenabl website. Two weeks later the finished product was mailed back

Hello. I received my frames yesterday. The lenses are what I ordered, and my perscription is correct. But the frames are not the ones I sent in.

Where are my original frames?

I recently used the warranty to replace a scratched lens. Customer service was excellent and I now have perfectly clear glasses again!

I recently used the warranty to replace a scratched lens. Customer service was excellent and I now have perfectly clear glasses again!

Excellent customer service experience. The only downside is the wait of at least a month to get your.

They asked for a photo then agreed to redo my lenses.

I love the work they did on my Bose Tenor Glasses. They did a GREAT job replacing the standard sunglasses lenses with my prescription lenses. I love everything about these glasses.

Glass showed up fine. It took over a month to get them. Lens Crafters can make glasses in an hour!? I am not sure why they're efficiency is so remedial.

Perfect alignment of my progressive lens and great fit. Everyone said that I couldn't get good glasses on the internet but you proved them wrong. Thanks

Very comparably priced with other online companies. Quick turn around time, less than two weeks. I ordered lenses for my trifocals and they were correctly placed.