LensablReviews 5,908

1st Order, 3 Stars:
Great product, and perfect lenses from a prescription prospective. Minus 2 stars due to other issues along the way. With all the add-ons I did on my lenses, I expected shipping anywhere from 3-4 weeks. However, my order status didn't move from "in the lab working on it" on day 1 until after six weeks. Had to constantly send emails to get actual status. Finally received the product after 6 weeks only to find that the Transitions were not the color that I ordered. Can't comment on the customer experience with resolving an issue such as this as of yet since I've not been provided with how this will be rectified as of yet.

2nd Order, 5 Stars:
Ordering, and getting my own frames through Lensabl was a seamless & easy process. The lab worked fairly quickly and shipped in a decent time frame. Received an exceptional product. Very happy with Lensabl this time around.

I got my prescription Rayban aviators & they seem alright thus far. Prescription seems on point, and I got the ear- & nosepieces fitted for free at my regular eyeglass shop. The only issues were a) when I ordered, the site processed the order twice, so I was charged twice & it took about 2 weeks to get my money refunded; and b) the glasses arrived a few days later than indicated in the USPS tracker, but this is not a big deal considering pandemic mail delays.

So I'm giving a 4-star rating (though for some reason it is showing as 5 stars after I click submit).

Sent my frames along with my prescription. Received frames with a prescription that was not mine and was totally useless to me. After some emailing I re-sent my frames along with my prescription. NOTHING. Finally received a pair of loose lenses! No frames. No explanation! This has been going on over a period of two months. To say I am frustrated with this is an understatement

I was impressed with this company. I ordered my lenses online and the process was very simple. I selected the lenses type I wanted and various coatings I was looking for, I printed a shipping label and boxed up my frames. I could keep track of the whole process; where my frames were, when the lenses were ready and when they had shipped.
I have a rare prescription and left a note asking attention to detail on my lenses but when I received my glasses and put them on, I could see! That makes all the difference. They returned the lenses that came on my frames, they gave me a case to store my new glasses in and included a free cleaning spray! It was a very easy experience and I'd definitely recommend if you have a favorite pair of glasses that need an updated prescription, or a set of frames that you know looks good but you want made into sunglasses. This company took good care of my frames and I hope to get the opportunity to use their business in the future!

My glasses were rejected by the Lensabl Quality team numerous times, I finally received them yesterday and they are not right. I contacted someone yesterday and they are planning to rework them. I have numerous other glasses to be receive new lenses, but not until this first pair is perfect Customer service throughout my first Lensabl experience has been exceptional, I'm just in desperate need of this first pair to be usable, I need them terribly.

I ordered new prescription lenses for my existing RayBan Justin frames. I ordered the darkest brown option. I received a extremely light tint in rose color. Lenses light enough they are near clear. Reached out to support, answered questions and sent pictures. No updates, no response. Silence. I have reached out again multiple times and still no response. I paid good money for glasses that I can't use and Lensabl does not seem to want to stand by their service.

I ordered new frames with prescription lenses. I uploaded all necessary photos and a scanned copy of my Rx. That process was pretty painless. If you forget to upload something the site warns you and you just go back in and upload the files. Disappointed that it took so long to get the glasses shipped, but they came 2-day priority mail. When I tried them on I realized my vision hadn't changed - the lenses were not made with my prescription. Waiting to hear back on how to resolve. Unfortunately all correspondence is by email as there is no toll free customer service phone number.

I bought my designer rimless frames on E-bay for around $235.00. I took them to Walmart to have the lenses made. Walmart said they do not make lenses for rimless frames because of the high breaking risk associated with drilling the lenses. I made several other calls with no results. One optical place said it would be arount $500.00 to put the lenses in my new frames. I tried to send the frames back to the seller on E-bay and she refused to take them back but sent me a list of different on-line companies that make lenses for rimless frames. Lensabl was the first on her list so I picked you. I am very satisfied with my lenses and of course the decent price that I was charged. I will certainly reccomend LENSABL to anyone in the future that needs rimless lenses made. Thank you for the beautiful workmanship.

I had ordered a pair of glasses last month and loved them so I wanted a second pair for my cottage. I emailed to see if the order could just be duplicated or would I need to place a new order. I was told that i would need to place a new order and Rhinna sent me the link with all my info from my previous order. I just needed to take a new picture of my prescription and me with the credit card for sizing. Rhinna emaied me to confirm that I was only getting the distance portion because my prescription is for bifocals. (Glasses being purchased are for tv watching in bed after I take out my multi focal contacts). I appreciated the attention to detail. And I received them very quickly!