Overview
LightInTheBox has a rating of 4 stars from 12,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
Bpost has "lost" my package voluntarily or not we would never know about it. But, Light in the Box help me as much as they can and, as we didn't find the package they refund me immediately my payment. Very happy they do that spontaneously.
I have ordered items from lightinthebox for close to 2 years now. I have been pleased with the items, the pricing, shipping and rapid response to any questions I've incurred.
Perfect material, right dimensions as described in the dimensions details and colours as in pictures. Very satisfied, I would recomand
Disappointed in the product i received it was suppose to be a full furred face werewolf and not a cheap knock off that had face in plastic or rubber the picture that i chose was right on but not the one i got
The item I ordered was of poor quality, and the colour differed from that advertised online. I complained and was offered varying amounts of 'credits' to my account if I kept the item. I asked for a full refund as the item was not fit for purpose and I was mis-sold.
I am still in dispute with the company, trying to resolve this issue. This is my first order, and I will never place a future one. Avoid purchasing anything from 'Lightinthebox' They have no customer service, and if you need to return any items, you have to post them to Asia your own cost!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103265253 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered a jacket, M. Too small. I email co and said I ordered large and would return the M if the large fit. Tried to get refund for M. Return must be made 14 days. They took 30 days to get it to me. Customer had said I would be able to return it. What. Ripoff.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103297260 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I was able to find exactly what I wanted very easily and the prices were affordable. I love the site. It's easy to navigate. I'm not crazy about having to search for a long time to find what I'm looking for and I don't have to here. I've recommended the site to family many times.
Absolutely stunning, and when I put it on. My children and granddaughter were in fits of laughter
The item was very well packed, arrived fast.
Quality is good.
Really a nice gift for a guitar lover and for an affordable price
I ordered two items that were shipped to my old adress eventhough I included my current address in the shipping information section. I have been trying to get the order sent to the right location and customer services says that I need to pay for shipping again and pay for half of the cost for the merchandise once more. Unreal. Terrible experinece. I can't recommend them ever.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103288817 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service