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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I LOVE THE GRAPHICS AND DESIGNS AS WELL AS THE FIT BUT MAKE SURE YOU PLAN WELL IN ADVANCE BECAUSE THEY ARE VERY SLOW SHIPPING. EVEN IF IT SAYS SHIPPED IN 3-5 DAYS, DONT BELIEVE IT. PLAN ON A FEW WEEKS.
Order came in approx 2 1/2 weeks.
All clothing was there and they were the items I ordered. One items Size Chart incorrect so way too big. One item had two black spots on the sweater front so unusable. A couple of the "Large" sizes were just barely a large. Several were extra surprisingly wonderful!
Livraison soignée et très rapide. Article de qualité et conforme à la description
My red, gray and blue was extremely tooooo small. I ordered an XL. It came too small. Can not wear it!
Highly disappointed.
Dress needs minor alterations, than the split to the corner the dress is nice.
The shirts were perfect this time.I ordered 2 shirts and they came at the right time and were just what I needed and were just the right size. I really love the lined shirts so I dont have to wear a sweat shirt over the top of a t-shirt. And I love the thickness of the material as I wear it to ride on my cycle and I stay warm all over. So thank you very much, they are expensive but worth it.
Excellent delivery service. Well tracked
I've received several orders from LITB and their delivery service has been spot on within their estimated delivery dates.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28343319 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
This is my third order and all have been great. Be patient because shipments take awhile for delivery. The shoes are especially nice.
The overall service was great. The sweater that was purchased was great. However, the shirt that was purchased was definitely cut extra small by US standards. Also, it would be good to have the return policy easily available.
My order arrived in good condition and it was received fairly quickly. I'm still awaiting the credit for the item that I returned 3 weeks ago, however.
I ordered a hoodie and pants. The price was too good to be true but I decided to try anyway. It took about four weeks to get here because of Chinese New Year but they gave me a $10 coupon to make up for the delay. The clothes are comfy and look nice. I am definitely pleased with my purchase. I recently made another one that I will review as soon as it comes in! All in all I was pleased with my experience!
Took along time to recieve and half of my order was not true size i cold only wear 2 of the items i purchased had to give rest away
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28343424 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The dresses were in a bag all crumbled up, disappointed in the way dresses were shipped
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28343268 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox