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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered vintage shoes in my size and they fit perfect!
I bought an iceskatingdress and it was worth the wait of almost a month. The productquality is great, it fits amazing. Really happy with my purchase.
The emailmarkering is horrible. Wrong merging of data getting addressed with different names or products that are completely not in my interest, and sometimes multiple emails per day.
All tailored to make more sales, which is 'normal' marketing, but makes me unsubscribe.
Het is wel in het Nederlands. Ik vind die t-shirt heel leuk. Lekker droge humor
Quantité, qualité, compétitive et gentillesse. Voici les 4 adjectifs pour définir LITB.
Gentillesse et serviabilité du personnel OK
Qualite des articles OK
Prix des articles OK
Remboursement + délais OK
Ráda se do obchodu vracím, protože mi má co nabídnout. Ráda využívám různé slevy a akce.
Nekupuji zde moc často, protože někdy je dost vysoké poštovné. Ale jsou tu různé slevové akce, kdy se to určitě vyplatí. Pak jsem spokojená, zboží je kvalitní a včas doručené. Je to super.
Jsem spokojená s kvalitou zakoupeného zboží. Nakupovala jsem zde již několikrát.
Sia il vestito che la crinolina sono esattamente come vengono descritti nell annuncio forse il vestito dovrebbe essere leggermente piu' lungo. La spedizione ottima gli oggetti sono arrivati nel tempo previsto. Tutto ok
Némely árúról akkor derül ki, hogy milyen minőségű pl. Az anyaga, amikor már megérkezett. A pulóvereknél mindig csak az első mosás után derül ki, mennyire tartják meg a formájukat.
A textíliák között túl sok a műselyem.
El vestido ha tardado mucho en llegar porque me indicaron un mes y ha tardado casi mes y medio. La talla es más bien grande, conviene pedir una talla menos. A mí me sobra de pecho y de largo como 40 cm. Voy a tener que llevarlo a que me lo encojan. Pero el vestido es muy bonito y queda bien en general una vez esté arreglado
Ich bin mit der gelieferten Ware zufrieden. Ein
Sehr gutes Preis-/Leistungsverhältnis. Die Oberteile sind gut
Verarbeitet, die Farben nicht ganz so intensiv wie auf den Bildern.
Die Kleidungsgrößen sind optimal (fallen ab und zu sogar etwas
Größer aus). Nur die Lieferzeit ist etwas lang. Mein Fazit: gerne wieder
Und vielen Dank!
I bought a few things from this site. All of them came in perfect condition and fast. Love them all. Good quality and very nice and pretty, from a blouse to a bag, all were wonderful.
Loved the look and feel of the fabric and yes very unique designs. Loved it a lot
La plupart des articles sont d'une qualité supérieure, parfaitement à la taille demandée, et je recommande ce site fiable à tout nouveau client.
Tessuti e modelli in perfetta coerenza con la presentazione,. Per la camicia in lino la taglia M è un po' più grande dell'effettiva taglia ''M'' media europea
Much too small and strange fit. Impossible to return the clothes!
Il manquait une chemise col chinois dans mon colis et la chemise blanche commandée en 4XL a été livrée en taille correspondante à une taille L ou XL.
Les deux autres articles sont conformes
Cher client,
Je suis Megha, responsable du service client de Lightinthebox.
Je suis sincèrement désolée pour la gêne occasionnée. Vous recevrez une assistance personnalisée dans les meilleurs délais.
J'ai créé le ticket n° 103438685 pour votre problème. Ce ticket sera envoyé à l'adresse e-mail associée à votre compte LITB. Veuillez le consulter; nous attendons votre réponse.
Au plaisir de vous aider!
Cordialement,
Megha
Service client Lightinthebox
Beautiful shower curtain arrived on time. The whole process from order to delivery is well organised. Good job!
Satisfied, size and look Great. A little bit fiddly and not a great manual.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number (the order number you shared is incorrect), so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service