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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Nöjd med varorna och leverans, bra priser och så mycket att välja på. Köpte tröjor till min man och det blev verkligen uppskattat.
Goed maar sommige dingen zijn niet meer gemakkelijk te vinden omdat ze niet meer op het overzicht staan.
The item arrived on the expected time. The quality was ok. The pictures showed a more vaporous item on the model's body and when I weared it, it was very straight but not bad. Not suitable for a wedding but for a friend's party.
Ben zeer tevreden met mijn Jack en twee polo's die ik besteld had en over de track en tracé zodat ik mijn bestelling vanuit China goed kon volgen en eenmaal in Nederland vervolgens via myDPD keurig op de door mij gekozen afhaal locatie na een mailtje kon worden afgehaald! Prima verzorgd!
Tudo em conformidade com solicitado na encomenda, tamanhos masculinos, tamanhos femininos, tempo previsto para entrega da encomenda, acondicionamento dos produtos, tudo perfeito!
Wat ik heb besteld, heb ik in goede orde ontvangen
Moest alleen lang wachten op levering Maar, dat komt waarschijnlijk door logistieke omstandigheden. Kortom ben tevreden
Gr d'r kat
It was easy app to use and search for the products that I want. My packages was delivered in the time it was supposed to be. Professional seller. Good deal!
The service by LIGHTIN is good and with an difference they listen very carefully and searching with you to a acceptable solution.
J'avais commandé un pull gris et blanc qui a eu un succès fou et ma taille XXL n'était plus disponible.
Le service client m'a proposé soit un remboursement ou un échange. J'ai opté pour un échange et j'ai mis mon pull gris et blanc en attente de réapprovisionnement avec un avis de disponibilité.
La merce è corrispondente a quanto promesso - spedizione nei tempi e corrispondente le attese tutto Ok
Magnifique robe! Très satisfaite tant sur la qualité du tissu que sur la couture. Prise en compte de mes mensurations personnalisées. Pouvoir donner nos propres mensurations, est vraiment un atout!
Ha funzionato tutto alla perfezione, il prodotto acquistato corrisponde in ogni dettaglio alla descrizione del catalogo
Bello il modello e adatto al mio fisico.
Cercavo da tempo un completo così e devo dire di essere soddisfatta dell'acquisto.
A rendeléseim mindig időben és elfogadható minőségben megérkeztek. Most miért kérik tőlem, hogy száz (100) karakternyi véleményt írjak? Ez már túlzás!
Good quality products. The dress and the wig were the right size and they look fantastic! Very precise tracking information of your parcel and fast delivery. I really had a good experience and I highly recommend LightInTheBox.
Aucun problème. Satisfait aucun problème. Satisfait aucun problème. Satisfait aucun problème. Satisfait
Claimed to have delivered my order to a random address. I never got it and I have complained over and over so now I will let the world know that they would rather have bad reviews instead of deliver my $15 shirt lol... Order # **************
Direi tutto ok e convenienza per prezzo qualità... unica pecca è l azzeccare le misure dell abbigliamento che a volte non combaciano..
I love the vast choice of items and, so far, everything I have bought matches the descriptions online.
Very satisfied.
Malgré la mauvaise qualité de l'article je remercie le site pour le remboursement sans problème. Félicitations pour le geste commercial
L'article va être destiné à une personne que nous allons choisir
Bien cordialement
Michel AIZIER
Bonjour Monsieur Aizier,
Merci beaucoup pour votre retour et votre appréciation de notre geste commercial. Nous sommes désolés que l’article ne corresponde pas à vos attentes. Nous nous efforçons de toujours offrir la meilleure qualité et service, et votre satisfaction reste notre priorité.
Si vous êtes satisfait de notre gestion de cette situation, pourriez-vous envisager de modifier votre note afin de refléter votre expérience globale avec nous? Cela nous aiderait énormément à améliorer notre service.
Merci encore pour votre compréhension.
Bien cordialement,
Megha
LightInTheBox
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
The order number you shared is incorrect/incomplete.
Sincerely
Megha
Customer Service