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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Bon produit merci beaucoup! Je le recommande. Rien à dire ici, c'est la premiere que je commande chez LightInTheBox. Cordialement
I bought a painting from LightInTheBox for €204.27, and it was a complete scam. What I received was nothing like the product advertised on their website: the color, texture, design, and quality are completely different. To make matters worse, the seller sent me a photo saying that was the painting they had sent, but it doesn't even match what I received. It's an outrageous lie. They rejected the return, offering only a 30% refund as a "business gesture," which is insulting. I had to initiate a formal claim through my bank. I strongly recommend NOT BUYING from LightInTheBox. It's a company that disrespects its customers, breaks its promises, and plays with false descriptions and photos.
You can see what they offer and what I got
I have bought shoes and some clothes here, and some other items. The experience is easy, and delivery is swift.
I had high hopes for this company. They advertised material as linen, but it is acetate, polyester, or some other type of plastic (there's no material content tag). Fabrication quality is *terrible*. See picture. Printed graphic has lines in it, likely from a poorly-adjusted print head. Color is way off. On the plus side, the sizing is true to the instructions / guidelines on their website.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103600859 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Leuke site waar je uit een brede keuze mooie producten van goede kwaliteit kan kiezen.Altijd wel voorzichtig zijn en de reviews lezen. Ook correct in terugbetaling waar nodig.
Efectue bastantes compras y estoy muy satisfecho con casi todos los productos que son elegantes de buena calidad buena testura y excelente colores solo una cosa (seria bueno si se puede bajar los gastos de envio seria bueno e interesante para efectuar mas compras. Graciñas)
This company does not honour your returns. They put a UK address on the parcel. Which customers presume is the return address. Then when you remind them you have not had your money refunded for the returned items. They tell you you won't get a refund because you sent it back to the address on the parcel. Which is not the address. This company should not be trading if it does not refund money for goods.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103576260 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
In time. Med bestillte produkter som kom etter kort tid. Kan rekomenderes.til alle som ønsker stilige klær til bra priser
Ecactly the right size. Many sizes aVailible. That is very important.We are Nevers wrong. Super qualité.
Nöjd med varorna och leverans, bra priser och så mycket att välja på. Köpte tröjor till min man och det blev verkligen uppskattat.
Goed maar sommige dingen zijn niet meer gemakkelijk te vinden omdat ze niet meer op het overzicht staan.
The item arrived on the expected time. The quality was ok. The pictures showed a more vaporous item on the model's body and when I weared it, it was very straight but not bad. Not suitable for a wedding but for a friend's party.
Ben zeer tevreden met mijn Jack en twee polo's die ik besteld had en over de track en tracé zodat ik mijn bestelling vanuit China goed kon volgen en eenmaal in Nederland vervolgens via myDPD keurig op de door mij gekozen afhaal locatie na een mailtje kon worden afgehaald! Prima verzorgd!
Tudo em conformidade com solicitado na encomenda, tamanhos masculinos, tamanhos femininos, tempo previsto para entrega da encomenda, acondicionamento dos produtos, tudo perfeito!
Wat ik heb besteld, heb ik in goede orde ontvangen
Moest alleen lang wachten op levering Maar, dat komt waarschijnlijk door logistieke omstandigheden. Kortom ben tevreden
Gr d'r kat
It was easy app to use and search for the products that I want. My packages was delivered in the time it was supposed to be. Professional seller. Good deal!
The service by LIGHTIN is good and with an difference they listen very carefully and searching with you to a acceptable solution.
J'avais commandé un pull gris et blanc qui a eu un succès fou et ma taille XXL n'était plus disponible.
Le service client m'a proposé soit un remboursement ou un échange. J'ai opté pour un échange et j'ai mis mon pull gris et blanc en attente de réapprovisionnement avec un avis de disponibilité.
La merce è corrispondente a quanto promesso - spedizione nei tempi e corrispondente le attese tutto Ok
Magnifique robe! Très satisfaite tant sur la qualité du tissu que sur la couture. Prise en compte de mes mensurations personnalisées. Pouvoir donner nos propres mensurations, est vraiment un atout!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103605552 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox