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LightInTheBoxReviews 13,706

3.8

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

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NL
1 review
0 helpful votes
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After a order ive got a bikini who didn t fit now normal size and de size L was realy very smal a child of 10 years wouldnt fit i orderd also another bikini and costumerservice they changed for me the size from L in XL and this bikini was good normal size thank you!

Date of experience: March 3, 2025
Sweden
1 review
0 helpful votes
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Super perfekt
April 8, 2025

Jag älskar alla kläder även min son älskar sina kläder jag köpt från er, snabb leverans bra priser bra storlek både på kläder och skor

Date of experience: April 6, 2025
Belgium
1 review
0 helpful votes
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Découverte
April 6, 2025

Cela commence à faire un moment que ce site me permet d'offrir des cadeaux originaux et jusqu'ici je n'ai pas beaucoup à redire...

Date of experience: April 6, 2025
NL
1 review
0 helpful votes
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Nice gift for guitar player
April 5, 2025

The item was very well packed, arrived fast.
Quality is good.
Really a nice gift for a guitar lover and for an affordable price

Date of experience: March 15, 2025
France
1 review
0 helpful votes
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Très heureuse
April 5, 2025

Merci pour la l'écoute et la rapidité du service client. C'est vraiment rassurant.
Ma commande s'est très bien passé. Surtout que l'article est vraiment beau et confortable.
Encore merci

Date of experience: April 5, 2025
Switzerland
1 review
0 helpful votes
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Prodotti Ottimi
April 4, 2025

Non tutto e possibile aquistatre molti prodotti non possono essere aquistati in svizzera

Date of experience: April 4, 2025
France
1 review
0 helpful votes
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Parfait
April 4, 2025

Très beau costume, très bien taillé
C'est parfait

Date of experience: April 4, 2025
Singapore
1 review
0 helpful votes
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Great shopping experience
April 4, 2025

Bought quite a few items from the AppStore, the services is great, kept updating me on the latest journey of my purchases. As a matter of fact most of my purchases arrived earlier than expected.
I'm very satisfied with the quality of the products, just as advertised.

Date of experience: April 4, 2025
Czechia
1 review
0 helpful votes
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Trička a plavky
April 4, 2025
Updated review

Krásné zboží, velmi příjemný materiál, velikost odpovídá tabulce - doporučuji

Date of experience: April 4, 2025

Taneční lodičky
February 12, 2025
Previous review

Krásné a pohodlné lodičky nejen pro taneční, ale i ostatní slavnostní příležitosti

Date of experience: February 12, 2025
Switzerland
1 review
0 helpful votes
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I got what I ordered and it fits
April 4, 2025

I ordered vintage shoes in my size and they fit perfect!

Date of experience: April 4, 2025
Belgium
1 review
1 helpful vote
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I bought an iceskatingdress and it was worth the wait of almost a month. The productquality is great, it fits amazing. Really happy with my purchase.
The emailmarkering is horrible. Wrong merging of data getting addressed with different names or products that are completely not in my interest, and sometimes multiple emails per day.
All tailored to make more sales, which is 'normal' marketing, but makes me unsubscribe.

Date of experience: April 4, 2025
NL
1 review
0 helpful votes
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Echt leuk
April 1, 2025

Het is wel in het Nederlands. Ik vind die t-shirt heel leuk. Lekker droge humor

Date of experience: April 1, 2025
Belgium
1 review
0 helpful votes
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Le meilleur
April 1, 2025
Updated review

Quantité, qualité, compétitive et gentillesse. Voici les 4 adjectifs pour définir LITB.

Date of experience: April 1, 2025

LITB/ GENIAL
January 21, 2025
Previous review

Je suis très contente le LITB.
Qualite/prix imbattable.

Date of experience: January 21, 2025

Tout est OK!
October 9, 2024
Previous review

Gentillesse et serviabilité du personnel OK
Qualite des articles OK
Prix des articles OK
Remboursement + délais OK

Date of experience: October 9, 2024
Czechia
1 review
0 helpful votes
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Výborné nabídky
April 1, 2025
Updated review

Ráda se do obchodu vracím, protože mi má co nabídnout. Ráda využívám různé slevy a akce.

Date of experience: April 1, 2025

Naprostá spokojenost - kvalita
February 9, 2025
Previous review

Nekupuji zde moc často, protože někdy je dost vysoké poštovné. Ale jsou tu různé slevové akce, kdy se to určitě vyplatí. Pak jsem spokojená, zboží je kvalitní a včas doručené. Je to super.

Date of experience: February 9, 2025

Spokojenost
September 5, 2024
Previous review

Jsem spokojená s kvalitou zakoupeného zboží. Nakupovala jsem zde již několikrát.

Date of experience: September 5, 2024
Italy
1 review
0 helpful votes
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Tutto ok
April 1, 2025

Sia il vestito che la crinolina sono esattamente come vengono descritti nell annuncio forse il vestito dovrebbe essere leggermente piu' lungo. La spedizione ottima gli oggetti sono arrivati nel tempo previsto. Tutto ok

Date of experience: April 1, 2025
Hungary
1 review
0 helpful votes
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Néha becsapós
April 1, 2025

Némely árúról akkor derül ki, hogy milyen minőségű pl. Az anyaga, amikor már megérkezett. A pulóvereknél mindig csak az első mosás után derül ki, mennyire tartják meg a formájukat.
A textíliák között túl sok a műselyem.

Date of experience: April 1, 2025
Spain
1 review
0 helpful votes
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Vestido para eventos
April 1, 2025

El vestido ha tardado mucho en llegar porque me indicaron un mes y ha tardado casi mes y medio. La talla es más bien grande, conviene pedir una talla menos. A mí me sobra de pecho y de largo como 40 cm. Voy a tener que llevarlo a que me lo encojan. Pero el vestido es muy bonito y queda bien en general una vez esté arreglado

Date of experience: April 1, 2025
France
1 review
0 helpful votes
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DERNIERE LIVRAISON
April 1, 2025

PRODUITS CONFORMES A MON ATTENTE, SAUF UNE TACHE SUR UN ARTICLE

Date of experience: April 1, 2025
Germany
1 review
0 helpful votes
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Gute Ware, lange Lieferzeit
April 1, 2025

Ich bin mit der gelieferten Ware zufrieden. Ein
Sehr gutes Preis-/Leistungsverhältnis. Die Oberteile sind gut
Verarbeitet, die Farben nicht ganz so intensiv wie auf den Bildern.
Die Kleidungsgrößen sind optimal (fallen ab und zu sogar etwas
Größer aus). Nur die Lieferzeit ist etwas lang. Mein Fazit: gerne wieder
Und vielen Dank!

Date of experience: April 1, 2025
Puerto Rico
1 review
0 helpful votes
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Beautiful merchandise
April 1, 2025

I bought a few things from this site. All of them came in perfect condition and fast. Love them all. Good quality and very nice and pretty, from a blouse to a bag, all were wonderful.

Date of experience: April 1, 2025