LightInTheBox has a rating of 4 stars from 13,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
Good quality products. The dress and the wig were the right size and they look fantastic! Very precise tracking information of your parcel and fast delivery. I really had a good experience and I highly recommend LightInTheBox.
Repurchase of two items that I can't live without and I didn't have enough of.
Warm fleecie pyjamas, lightweight and warm. Linen trousers, perfect for the summer.
Both arrived at the same time in 10 days door to door (Portugal)
I have made many purchases and have yet to have a negative experience. Customer service is exceptional. They listen and respond so quickly. I have referred so many people to Lightinthebox who are now loyal customers. Good for you!
Claimed to have delivered my order to a random address. I never got it and I have complained over and over so now I will let the world know that they would rather have bad reviews instead of deliver my $15 shirt lol... Order # **************
I purchased a couple shirts and socks. Because I searched the internet 41 that I had that I really liked. This company said they had the product. The product was received and terrible quality. I tried several times to get a return for the items. I did not want all they kept. Doing is trying to offer me to keep the items and they would give me discounts. I told them I would keep them and just go online and let everybody know that they shouldn't buy from lightinthebox.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103480875 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I bought an iceskatingdress and it was worth the wait of almost a month. The productquality is great, it fits amazing. Really happy with my purchase.
The emailmarkering is horrible. Wrong merging of data getting addressed with different names or products that are completely not in my interest, and sometimes multiple emails per day.
All tailored to make more sales, which is 'normal' marketing, but makes me unsubscribe.
Bought quite a few items from the AppStore, the services is great, kept updating me on the latest journey of my purchases. As a matter of fact most of my purchases arrived earlier than expected.
I'm very satisfied with the quality of the products, just as advertised.
Although the delivery timing was a bit long, I am very satisfied by the quality of the tile sticks, which were easy to assemble and look nice
I love the vast choice of items and, so far, everything I have bought matches the descriptions online.
Very satisfied.
I like your sweaters but the materials for the dresses are too light, and the model of the dress is not conform the picture
I enjoy this hat almost every day the last months and Iam very satisfied with it. I attatched a string so it doesn't fly away because of the wind.
I bought a few things from this site. All of them came in perfect condition and fast. Love them all. Good quality and very nice and pretty, from a blouse to a bag, all were wonderful.
This toy is OK generally. But the movements of its are very different to the movies version. And one more, it is very noisy - the switcher of sound would be recommended.
LightIn TheBox reported when the product departed the port in China, arrived in the port in Tokyo, and when it is in the process of delivering to my address. I could expect the approximate arriving time. Good job!
I am satisfied with the Light In the Box app.I got the item ordered by me in proper time. Quality of articles are standard. Though delivery cost is high but it doesn't effect as the quality of articles ordered and received by me are very good.
Very happy of the site and for the products; I had a small problem with the delivery, but quickly resolvedand very good contacts wit h your team after-sales.
Thanks very much
Excellent quality and product selection. Customer is kept informed as to shipping status.
I once had to contact LightinBox concerning an issue and found them to be concerned about my experience and very helpful
The item was very well packed, arrived fast.
Quality is good.
Really a nice gift for a guitar lover and for an affordable price
Producten gekocht in de flash sale. Bikinis, blouses, broek, jurk, tops. 1 deel ervan is geleverd. Het meeste mooie kwaliteit. De shirts waren anders dan op de foto, vielen iets tegen, maar wel draagbaar.
Beautiful shower curtain arrived on time. The whole process from order to delivery is well organised. Good job!
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
The order number you shared is incorrect/incomplete.
Sincerely
Megha
Customer Service