business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

service
1,948
value
1,867
shipping
1,925
returns
1,507
quality
1,804
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Spain
1 review
0 helpful votes
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Just as I expected
April 22, 2025

Good quality products. The dress and the wig were the right size and they look fantastic! Very precise tracking information of your parcel and fast delivery. I really had a good experience and I highly recommend LightInTheBox.

Date of experience: April 22, 2025
Portugal
1 review
0 helpful votes
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Fast, efficient service
April 16, 2025

Repurchase of two items that I can't live without and I didn't have enough of.
Warm fleecie pyjamas, lightweight and warm. Linen trousers, perfect for the summer.
Both arrived at the same time in 10 days door to door (Portugal)

Date of experience: April 16, 2025
Canada
1 review
0 helpful votes
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My favorite site
April 18, 2025

I have made many purchases and have yet to have a negative experience. Customer service is exceptional. They listen and respond so quickly. I have referred so many people to Lightinthebox who are now loyal customers. Good for you!

Date of experience: April 18, 2025
California
1 review
0 helpful votes
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Did not deliver
April 21, 2025

Claimed to have delivered my order to a random address. I never got it and I have complained over and over so now I will let the world know that they would rather have bad reviews instead of deliver my $15 shirt lol... Order # **************

Date of experience: March 25, 2025
LightInTheBox F. LightInTheBox Rep
4 days ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

The order number you shared is incorrect/incomplete.

Sincerely
Megha
Customer Service

Arizona
7 reviews
0 helpful votes
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I purchased a couple shirts and socks. Because I searched the internet 41 that I had that I really liked. This company said they had the product. The product was received and terrible quality. I tried several times to get a return for the items. I did not want all they kept. Doing is trying to offer me to keep the items and they would give me discounts. I told them I would keep them and just go online and let everybody know that they shouldn't buy from lightinthebox.

Date of experience: April 3, 2025
LightInTheBox F. LightInTheBox Rep
5 days ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103480875 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Belgium
1 review
0 helpful votes
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Nice product, horrible salesfunnels
April 4, 2025

I bought an iceskatingdress and it was worth the wait of almost a month. The productquality is great, it fits amazing. Really happy with my purchase.
The emailmarkering is horrible. Wrong merging of data getting addressed with different names or products that are completely not in my interest, and sometimes multiple emails per day.
All tailored to make more sales, which is 'normal' marketing, but makes me unsubscribe.

Date of experience: April 4, 2025
Singapore
1 review
0 helpful votes
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Great shopping experience
April 4, 2025

Bought quite a few items from the AppStore, the services is great, kept updating me on the latest journey of my purchases. As a matter of fact most of my purchases arrived earlier than expected.
I'm very satisfied with the quality of the products, just as advertised.

Date of experience: April 4, 2025
Netherlands
1 review
0 helpful votes
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Good quality tiles, easy to assemble
April 15, 2025

Although the delivery timing was a bit long, I am very satisfied by the quality of the tile sticks, which were easy to assemble and look nice

Date of experience: April 15, 2025
Spain
1 review
0 helpful votes
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What you see is definitely what you get
April 19, 2025

I love the vast choice of items and, so far, everything I have bought matches the descriptions online.
Very satisfied.

Date of experience: April 19, 2025
Belgium
1 review
0 helpful votes
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Sweaters ok
April 16, 2025

I like your sweaters but the materials for the dresses are too light, and the model of the dress is not conform the picture

Date of experience: April 16, 2025
Sweden
1 review
0 helpful votes
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Very satisfied with my hat.
April 16, 2025

I enjoy this hat almost every day the last months and Iam very satisfied with it. I attatched a string so it doesn't fly away because of the wind.

Date of experience: April 16, 2025
Puerto Rico
1 review
0 helpful votes
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Beautiful merchandise
April 1, 2025

I bought a few things from this site. All of them came in perfect condition and fast. Love them all. Good quality and very nice and pretty, from a blouse to a bag, all were wonderful.

Date of experience: April 1, 2025
Poland
1 review
0 helpful votes
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Easter Bunny
April 9, 2025

This toy is OK generally. But the movements of its are very different to the movies version. And one more, it is very noisy - the switcher of sound would be recommended.

Date of experience: April 9, 2025
Japan
1 review
0 helpful votes
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Reliable management of shipment
March 11, 2025

LightIn TheBox reported when the product departed the port in China, arrived in the port in Tokyo, and when it is in the process of delivering to my address. I could expect the approximate arriving time. Good job!

Date of experience: March 11, 2025
India
1 review
0 helpful votes
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Good
February 14, 2025

I am satisfied with the Light In the Box app.I got the item ordered by me in proper time. Quality of articles are standard. Though delivery cost is high but it doesn't effect as the quality of articles ordered and received by me are very good.

Date of experience: February 14, 2025
Belgium
1 review
0 helpful votes
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A good offer
March 6, 2025

Very happy of the site and for the products; I had a small problem with the delivery, but quickly resolvedand very good contacts wit h your team after-sales.
Thanks very much

Date of experience: March 6, 2025
Thailand
1 review
0 helpful votes
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Great company
February 8, 2025

Excellent quality and product selection. Customer is kept informed as to shipping status.
I once had to contact LightinBox concerning an issue and found them to be concerned about my experience and very helpful

Date of experience: February 8, 2025
Netherlands
1 review
0 helpful votes
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Nice gift for guitar player
April 5, 2025

The item was very well packed, arrived fast.
Quality is good.
Really a nice gift for a guitar lover and for an affordable price

Date of experience: March 15, 2025
Netherlands
1 review
0 helpful votes
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Veel voor weinig
April 16, 2025

Producten gekocht in de flash sale. Bikinis, blouses, broek, jurk, tops. 1 deel ervan is geleverd. Het meeste mooie kwaliteit. De shirts waren anders dan op de foto, vielen iets tegen, maar wel draagbaar.

Date of experience: April 16, 2025
Singapore
1 review
0 helpful votes
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Shower curtain
March 21, 2025

Beautiful shower curtain arrived on time. The whole process from order to delivery is well organised. Good job!

Date of experience: March 21, 2025