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LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,948
value
1,867
shipping
1,925
returns
1,507
quality
1,804
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Illinois
1 review
0 helpful votes
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Delivery
January 13, 2023

This item was the first item I ordered and was the last of three items to receive
Delivery date was the fourth of January I received it on the 9th
Hopefully future orders are on time and the date is when I actually get my items on

Date of experience: January 13, 2023
Canada
1 review
0 helpful votes
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Good to very good overall experience
October 24, 2023

It is very good overall. It is easy to find products and to make the selection. The parcels arrive fairly fast. So far what I have purchased has been good to very good. These green Qi-Feng hiking boots are very comfortable and very good to walk in. The blue wind sports YC bike riding gloves are also very good. They work well with light yarn gloves inside up to - 2 C. The Pearl izumi bike riding glove fit really well. The ice silk Rockbros mask is very light, folds up small & fits really well under my bike helmet. However the prints of these lions shirts with the lion face on the side are often shifted and one eye is not properly printed as it is shown on the web page. Perhaps this might be a problem with the M shirts and not with the L shirts. This hooded jacket with the bison print on it, is very nice and it fits very well but the arms are too thin for wearing a sweater under it, only turtle necks and long-sleeved shirts which works as well but only for warmer fall weather and not for early winter weather. All sizes are made to fit smaller people. NA made clothes, the sizes are larger. This works well for me since I am smaller.

Date of experience: October 24, 2023
Massachusetts
1 review
0 helpful votes
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I ordered this for my bf for XMAS. I ordered it so I would have it before xmas per their website. IT TOOK 28 DAYS TO GET TO ME WHEN I ORDERED IT HAD SAID 7-10 DAYS! My bf's bday is 4 days after xmas. I help onto it for a few more days as his bday is shortly after xmas. When we opened it, it was WAY TO SMALL and not the quality I had expected. Now because I received the order more than 14 days ago I cannot even exchange it! Or return it! Buyer beware! I wouldn't buy from this company... Ill say I understand not allowing to return it(even though it took you 3times longer to get it to me than you had originally quoted when i ordered. So that's ok of course), but I cannot even exchange it? That's bad business! So now I am stuck with a $100 heated outfit that doesn't fit. This is the 1st and LAST time I will shop on lightinthebox. STAY AWAY!

Date of experience: January 19, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102349093 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Mexico
1 review
1 helpful vote
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Here is your previous review on our site for reference: beautiful but the quality is not that good, is very transparent and the size is really strange beacuse is small and is big

Date of experience: September 24, 2014
Italy
1 review
0 helpful votes
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Satisfied
May 7, 2021

The products were good, but it wasn't clear the time of the shipment, because I understood 6-12 days from the order. However, the package arrived and I really like the products

Date of experience: May 7, 2021
Cyprus
1 review
1 helpful vote
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Pleasantly surprised!
March 30, 2024

Great experience and have now become a regular shopper on lightinthebox! I recommend this website to friends and family looking for good deals.

Date of experience: March 30, 2024
Sweden
1 review
5 helpful votes
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Fast delivery to come from China, the one order came with five separate packages, I guess from different venders or warehouses in China. I bought five different head sets to compare, one speaks as it seems only Chines when turned on or off to verify, I guess, on or off. I am medium/large in clothes, from China, I buy somtimes L, XL, 2XL or 3XL, if possible check measurements at vendors site. Usually is it the shoulders thar are narrow when it somes to Chinese sizes.

Date of experience: May 18, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25953120, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

California
1 review
0 helpful votes
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Great dress
May 17, 2024

Good fit and style. Love it. My husband has to stop buying my dresses though. He has a good eye but he's gone a little crazy lately.

Date of experience: May 17, 2024
Minnesota
1 review
0 helpful votes
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Great products
May 24, 2016

This is my review of "5M 300Pcs of High Brightness SMD5050 LED 20 Keys Seven Sound Colors LED Remote Control RGB Strips IP44

May 13,2016

Works great! Plugged in and tested it out. Lights up bright and music tracking response is decent."

2nd time ordering from LightInTheBox. Items arrived as expected. Overall great service. Thanks!

Date of experience: May 21, 2016
Canada
1 review
0 helpful votes
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Good job
May 22, 2024

I like buying from Lightinthebox.I find the prices right and the service and delivery good and fast...

Date of experience: May 22, 2024
Florida
1 review
0 helpful votes
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I purchased 4 T'shirts for my grandson who wears a US Medium. I paid $52.04. It took a long time to arrive. They are in China (not aware of that). On arrival the items were so large. I wear a extra large and they were quite lose on me. I like the look of the design so, I asked to exchange them for a small. I was asked to return them at my own cost or get a credit for $7.79.
Please do not buy from this company very dishonest and you have to wait a very very long time for the items. Then you don't have a good option for returns or refunds.
PPLEASE BUY US CLOTHING AND MERCHANDISE INSTEAD. YOU CAN EASILY EXCHANGE OR RECEIVE A REFUNDHERE IN THE USA. BUYER BEWARE. VERY DISHONEST.

Date of experience: September 7, 2021
LightInTheBox F. LightInTheBox Rep
over a year old

This is Customer Service Supervisor from Lightinthebox. I regret to hear all the 4 shirts did not fit for your grandson. Please be noted all our products are made based on our own size chart, which is different from your local standard. In order to help our customers select the best suitable size, we state measurements for each size on every product page. For your 4 shirts, the measurements are as below:

Size: M Bust: 39¼-41¼ inch

We require your kind cooperation to measure your grandson first and refer to the size chart to decide which size to take. If you just pick his normal size without refer to the measurements, the clothes always do not fit properly. We appreciate your kind understanding in advance.

But I truly value you as our customer, so I had conducted new Ticket ID =24356730 in our ticket center and provide a new Special solution for your consideration. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Ireland
1 review
0 helpful votes
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Very happy with purchase, dresses well made and promptly delivered. Dresses were custom made and very good fit, will definitely use lightingthebox again

Date of experience: August 17, 2014
Illinois
1 review
1 helpful vote
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The box in came in was a mess
August 25, 2014

The box in came in was a mess. It looked like it had been opened. The product was a heart for the top of the wedding cake and that surprisely was untouched.

Date of experience: August 25, 2014
France
1 review
0 helpful votes
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Très jolies echarpes
October 29, 2024
Updated review

Contente de mon achat commande reçue dans les délais confirmés

Date of experience: October 29, 2024

Veste en dentelle
August 15, 2024
Previous review

Bien reçu mon t shirt ton bleu.Il est magnifique,conforme à la photo.J ai eu beaucoup de compliments car il n est pas commun.
J ai acheté aussi une veste en dentelle blanche.Très jolie conforme à la photo et achetée en promo.Ma commande est arrivée dans les délai prévus.Très conte,nte de mes achats,je recommande ce site

Date of experience: August 15, 2024

Achat de robes
August 6, 2024
Previous review

Contente de ma commande de 2 robes hiver et 1 robe été achetées en promotion
Commande reçu ce jour,plus tôt que prévu

Date of experience: August 6, 2024

Très jolis articles
September 20, 2023
Previous review

Très contente de mes achats jusqu'a
à présent. Prix corrects.Beaucoup de choix,belles couleurs,qualité.Seule remarque,livraison très longue à partir de la validation de la commande

Date of experience: September 20, 2023
Chile
1 review
0 helpful votes
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Excellent
August 4, 2021

Excellent, the product arrived in very good condition, and it was as it appeared in the reference photo, the only problem is that the Courier mistreats the packaging, the box arrived destroyed

Date of experience: August 4, 2021
Canada
1 review
0 helpful votes
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Overall Review
January 16, 2024

Havent had any major issues with LightInTheBox so far and fingers crossed i dont, their customer support team is good with answering any questions and figuring out a good or reasonable solution, the only problem i have with is the delievery, its take a very long time (at least to come to Canada, Ontario) also with the shipping and handling fee is kinda pricy plus the program to not pay for shipping and handling is more than the actual shipping and handle so i dont find it very worth it.

Date of experience: January 16, 2024
Canada
1 review
1 helpful vote
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Omg i m really happy ordered, free standin taps and shower kit, and towel warmer it would have cost me a small fortune only cost me a 1/3 happy happy happy

Date of experience: August 4, 2013
GB
1 review
1 helpful vote
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My experience was very positive
August 1, 2014

My experience was very positive. I received my dress on time. The dress fits perfectly. The dress is astonishing. Thank you very much LightIn the box!

Date of experience: July 26, 2014
Illinois
1 review
0 helpful votes
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Black wedding pantsuit
September 9, 2023

Sent my measurements in to Light and received my garment in the time allotted. The pantsuit fit perfectly in length and width. I'm very happy with Light in the Box.

Date of experience: September 9, 2023
California
1 review
1 helpful vote
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Impressed
March 11, 2019

Awesome, good looking sandal, and a very satisfied customer. I wasn't expecting to get at a reasonable price but I was wrong. Very surprised of the high quality of the product and the price.

Date of experience: March 3, 2019