Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Everything I have ordered has been of decent quality. Shipping is long but that is to be expected when it arrives from China.
Made several choices on shirts that were on sale. Although it took a bit long to arrive, I am satisfied with the product.
Paid duty insurance, still had to pay £13.00 promised I would be reimbursed guess what not a hope. Will not ever use again.
Light in the box is always very helpful, the products I receive are good quality, and they have a great range of everything.
Not one single item was like the photo and such crappy poor quality I could not even donate 1/2 of it just garbage
Thank you for keeping your word on the quality and delivery of this watch. All the way to Kenya East africa.
Hakuna Matata
I received my order and was very happy with them. They are so cute and will be a great wedding Favor Thank you.
Be careful dealing with Light in the Box. Their advertising is devious, customer service is nonexistent. I will never use this company again
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I ordered a denim jumper and two summer sleeveless shirts. All came just as expected, I will definitely purchase again from this company
Read reviews. Checked sizing chart. Bought a size bigger. Still to small. Gave them to someone who wears 32 inch waist pants.
Bag exactly like in picture. Very happy with and with the service. My son loves it! Quality is ss good as price
I just spent 90. Some dollar's, took a month to get and their clothing is JUNK. Dont think I will buy again.
Dear customer,
We apologize for the problem. Could you please send us your Order Number and more details about your problems firstly? The order number is like "201121120040945347", for example. You will be able to find it when you log into your account.
Once we find out your order, we will further check what caused the problem and then help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Fast and cheap, good quality products!
I've bought lenovo bluetooth earplugs. Seemed too cheap to be true but it"s safe! Buy confident
Excellent customer service, as well as great quality vs. price.
I have recommended LightInTheBox to my family members and friends.
Five stars
LightInTheBox app is filled with colourful & clear pictures of the products. Prices are clearly stated. Searching and ordering is a breeze
Items were as shown and arrived early. Will order from them again. This was already my third order in a few weeks
I ordered several underwear items. Marvelous construction as the pants had support in them. A little snug but easily fixed. Great items
A store to visit for line shopping, with daily opportunities and discounts in a range of products, the service have been responsive
Location is very excellent. I have many experiences through the site in shipping speed and quick support and suitable price thank you
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- singapore, Singapore, China
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are checked before shipment，therefore, we are fully responsible for the items which are not as advertised.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service