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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Tardo más de lo previsto, me parece excesivo tener que rellenar mi experiencia aquí para que esto sea valido
Mi pedido llegó en el tiempo previsto y el producto era igual a la foto que se mostraba. Recomiendo comprar en la tienda
Love the product s and that every looked the same as on the pictures. That made me happy.
Много хубава материя. Бърза доставка. Размера ми е съвмесм по мярка. Много съм доволна.
I ordered a corset and leggings both are very cool, but The leggings arrived ripped so I had to sew them back up. Both products looked exactly like the pictures
No conocía esta tienda de ropa, y de casualidad por internet vi una camiseta para mi hija de 12 años bonita y original, con una gatito en la misma que la hacía diferente. Al recibirla superó mis expectativas, pues la imagen tenía un realce de color con una muy buena calidad, y el algodón de la camiseta era superior a las clásicas camisetas comerciales.
En conclusión, muy recomendable, y es otra tienda más que he añadido para búsquedas de ropa de mi hija.
Ils sont vraiment parfait tant par leur fonctionnalité que par leur couleur, la taille correspond
Helt etter boka, annbefales (",) Kjøpte reflexsele/belte, den var som forventet, og ganske billig, helt supert.
Ich bin eigentlich ganz zufrieden, aber es ist fast unmöglich sein Zeil zurück zuschicken, wenn etwas nicht passt. Da man die Kosten selber tragen muß, überlegt man es sich dreimal, ob man die Portokosten ausgibt.
Commande facile et livraison rapide. Excellent achat pour l'anniversaire de mon fils. Il est très heureux
I have purchased many goods and all have been very good for the purpose
I am so glad to order many articles from light in box.The quality of articles are all good, reasonable with price and I received them faster than others website. I can be confident that my orders are not disappear between delivery.
I am very satisfied with the speed of delivery and the quality of the products. I can only recommend!
Schöne Farben. Passt segr gut. Fällt eher kleiner aus. Angenehmer Stoff.
Goods received in excellent condition, well packed and delivered within 8 working days, as specified in the order, despite the pandemic period. Many thanks
Ivo
Product has poor quality, they didn't fit and an impossible return procedure.
I'll never order from them again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused.
In order to help you, I had conducted new Ticket ID =23693800 in our ticket center and will help you further check what caused the problems. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. We promise to take full responsibility of any quality issue. Please don't be worried.
In addition, please submit a Ticket to contact our customer service department if you have any problem with your order next time. We will help you resolve any problem in a "Ticket". Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Thank you for your cooperation and support.