Overview
LightInTheBox has a rating of 4 stars from 13,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
The product is better than I expected, only the delivery time was a bit long.
Really pleased with the blue shirt -- fits great and the material is wonderful -- thankyou Marion
So far all items i ordered all are as expected and the customer support excellent
I am very glad all in all. Nice products and people as well. Good service.
Delivery was quick and reliable.
The goods are in order
The shop is very friendly
Very fast deal and super quality!All dresses sent are true to size and high quality
Easy to order and good quality. Enjoy ordering from this company. Always a good experience.
I received two dresses, I returned one and am still waiting for my refund credit
BUY THROUGH AMAZON INSTEAD! This company makes it impossible to contact an agent, return items, or ask questions.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101412557 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Simplest shopping experience, good prices and products
Good deliveries sometimes a bit late but otherwise everything ok.
Great merchant! The product was as described, good quality and good customer service
Delivery is good but consider taking a larger size because it is small.
Received product in perfect condition. Works as described. I
The printing is TERRIBLE, HALF DONE and FADED OUT on THREE. Cannot get past login to request return.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26138504, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
I was always satisfied, but with this ORDER =ONE of the item not at all, the "jacquet" ordered seemed already worned and a bit dirty
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101915531 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Shirt was packaged nicely, a good price and everything went smooth and timely.
Skilful scammer. 3 items ordered one-off but delivered one item. 'Focus on the cheapest. Karma 4 u!
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25330706, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
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- singapore, Singapore, China
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28974743 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Slava
Customer Service Lightinthebox