Overview
LightInTheBox has a rating of 4 stars from 13,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
I made a purchase last week, I paid via PayPal, suddenly next day I received an email from: *******@system.lightinthebox.com telling me I had a message on my account on Lightinthebox.com, the message said they needed a picture of mi credit card and id card to ensure that I was the owner of my credit card, to this I replied that I did not understood why did they needed this information if I had paid thru PayPal?, even more now that I think about it how did you knew I used a credit card? It could have been a checking account... to this they respond with a new message this time in French, I do not speak French so I had to translate it via Google and even though I'm sure the translation is not perfect what I got from it was that mi PayPal account could not be verified. So I talked to PayPal, they asked me NOT TO SHARE ANY INFORMATION ABOUT MY CREDITCAR AS IT COUD BE SOME KIND OF FRAUD. I tried reaching them thru their mail, their chat and their stupid 24 hour service tiocket sistem, non of theme worked, the lady at the chat didnt know what she was talking about and then she just let me there and went away, their mail they just didnt respond and of course the 24 hour sistem hasn´t return my message. On paypal i see the money went thru, so why dont they just send my items? Why do they need a picture of my credit card? Does anyone else finds this a little suspicious?
If i had to order anything else i would go to light in the box excellent service and lots helpful
The products is good and well made. A little slow on the process time but still pretty well to me
All I need as a person, family and business are always available with reasonable prices in lightin The Box. They have NEVER failed me...
Very easy to work with and great selection. Very unusual messages on the clothing!
Will defiantly order again. I had to re-order suite as it was a bit small. I would order size up.
I enjoy shopping with your site. Love it more when I can get the ship in the handling for free.
I GET MOST OF MY ACCESSORIES FROM LIGHTINABOX, I LOVE IT, ITS REALLY LIKE OPENING CHRISTMAS PRESENTS ON CHRISTMAS DAY
I love that you keep in touch with me and let me know what's going on thank you so much
Finally Received my order.
Slow delivery system.
Item received is nice.
All good
Very good. The service was prompt. Good quality. I placed a lot of orders
Delivery was deposited inside and in front of my door on time and timely.
Everything was as stated in the ad! And I will buy it again, the product was good quality and fit!
Made much too small for a large.Very disappointed with the fit.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102567931 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I would like to return the jacket as the size was too big
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102413327 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Got some things some are too small but look liked the pics fast shipping
Liked my jacket and it arrived just in time for my trip!
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- singapore, Singapore, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you sharing your shopping experience with us! We will refund for your order via email. You can contact us at feedback@lightinthebox.com. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox.com