Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
On the whole I have been very lucky on most of products I have bought and received.thank you all.
The shipping is quite long
And the size are not perfect sometime it is too small or too large
Tracking updates were very helpful. Very satisfied with my experience.
Order processing time is terrible!
Who is in a hurry, that does not fit, everything is very long!
I was very pleased with the service and the beautiful pink dress I received for my grand daughter
Thank you so much for the sweater! It fits wonderfully and it arrived much sooner than I expected.
This was my first experience, I had no problem with my product and I will do it again
Shoes I ordered are exactly what I was looking for, they look wonderful and match my dress exactly.
Dress looked great. Quality work. Just as advertised. I would order again, in fact I did just that!
It is a bad experience, I have nowhere to claim my order and I already paid for it.
Items arrived on time as promised. The quality of the fabric, fit and quality as really good.
The chair arm covers are great. They fit around the arm and stay in place.
I have several orders being processed...very slowly. Updates are given, but that doesn't tell me much.
One order is delayed 2-3 weeks which could be a problem since I need to ship it overseas.
So...still waiting.
It is a nice product as expected. It is also cheap. The time for shipment was 3 weeks.
Shirts are awesome and fit is right on. Material is so soft. Boys love them. Colors are bright.
Everything about my order has been perfect. I only had to wait som time to get my package.
Good articles with extra low cost. Even if the shipment time is quite long, the value is there:
This site is easy to use, reliable, and has nice styles and good quality for a good price.
Cheap but the images doesn't always match the product, and the products takes a long time to ship.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27818555 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused.
Please be noted your order #47200835 was shipped out via two packages. I had conducted new Ticket ID =23973234 in our ticket center and help you check the status of the second package. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply.
Next time, please kindly log in your account and submit a ticket to contact our customer service dept if you have any problem with your order. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Thank you for your cooperation.