LinCare

Terrible company. Absolutely no care and concern for the patient. Knowing I was c-pap dependent, failed to deliver supplies and failed to notify me for MONTHS. Forced me to buy supplies online despite having insurance. Please avoid this company at all costs!

I wish I could give them negative stars. Whenever I call, I'm either hung up on or on hold for 45 minutes, then hung up on. Not to mention I was told one of our patients wasn't in their system, however our office has received several confirmations and other faxes directly from Lincare regarding this patient. Either the reps are WAY undertrained or they just don't care. I don't know which is worse. Do better Lincare. You're letting a LOT of patients down.

I haven't received a billing statement from Lincare in months, so when I checked my bank account Lincare withdrew $341.00 saying it was from BCBS not paying the bill from part of 2023. I never got a statement saying that the insurance didn't pay the bill. Why am I having to find out by checking my banking and see where Lincare helped themselves to my bank account. They have never told me how they can just go into my account without my permission. Amanda was rude and kept talking over me when I was talking and lied and tried to say I signed something when I did not. A cpap machine that you have to pay $60 a month is outrageous. I will be giving back their cpap and will be buying my own. Stay away from this Company!

Today is my last day with Lincare. I was trapped with them for 10 years. The contract is for 5 years with Medicare and you have to get out on the last day or you are stuck for another 5 years. Today they are picking up the oxygen equipment; I asked what time they would be here at 10 am and again at 11 am the driver called at 11:30 to say he would be here at around noon.The woman I talked to at 11 am told me to just leave the equipment on the porch; yeah right, a few thousand dollars of medical equipment out for any porch pirate to steal and of course no receipt so they can come back in a week or two claiming they never got the stuff and I owe them. STAY AWAY FROM LINCARE.

Billing is usually messed up. Shipping times can be 3 months for things you need. Usually send wrong products or more products than you ordered at very high prices! I even went to local store cause last time I order from their supply center it took three months. At store I told them why I wanted to order or pick up there. They didn't have what I needed in stock. So they ordered for me and have all my equipment info in computer. Two weeks later supplies show up and are for wrong machine! I called they said they would try to fix and call me back but never heard from them. This is typical! Preferred medical is much better but my insurance won't deal with them anymore. It's so hard to get cpap supplies I'm ready to throw my machine out the window! Even tho medically they say I need it. System is broken! Lincare is horrible!

Lincare has proven to be just as bad as past reviews indicate. Communication, changes in procedure, limited supply are just a few of the many issues encountered with this company. After two weeks of not receiving oxygen and being told by an employee to just stay home and use my concentrator, I finally got a hold of customer service rep (Melissa) who was able to get me my much needed oxygen within 3 hours. Thank you Melissa for supplying me with the great service I would expect from a company that supplies My oxygen. The lack of urgency by most of these employees is reprehensible. Oxygen for people like myself who need it 24/7 is and should not be considered an after though but a necessity. Without oxygen tanks I cannot leave my house to go shopping or get to the Pharmacy to pick up my medications. Lincare YOU can do BETTER!

I use Lincare for my husband's CPAP supplies covered by Medicare. In the "old days" they would reliably arrive on schedule... but no more. To reach the correct dept, you have to go through a litany of voice prompts (and when asked they have no tel. Extension to give you to use the next time). Apparently my husband's Rx needed to be renewed and instead of contacting me they sent a request to his doctor who left the practice 5 years ago (who, of course, did not respond). When I realized that it had been a while since I had received supplies I contacted them to give them the correct doctor contact. Still no supplies. Then I called again... some supplies arrived but not all. Then I called again... promised that the order would be completed... then again... more promises. I still don't know if I'll ever see supplies. I'm going to look for another supplier. I suggest the reader of this review do the same.