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Listia

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Virginia
1 review
11 helpful votes
Follow Cecilia H.
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Once I did have a bad experience from Listia I won two auctions and the "seller"did have a tracking number but did not send everything I had won

Date of experience: February 23, 2018
Nevada
2 reviews
14 helpful votes
Follow Tony D.
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This the email i sent them after making me lose $75 with no negative feedbacks, sold at least 15 other gift cards and had over 200 feedback.
"The listia assurance policy states if i sell something and have proof of sending it then the seller gets the credits. I paid $75 dollars for three gift cards, snt them and then the seller claims they didnt get it even though i have proof it was sent with a valid tracking number. I am very angry listia stole money from me! I did everything according to listia policies and broke no rules. You guys reversed the credits to the buyer thus stealing from me. This is your last chance to fix this problem before i take it to the next step. First i have taken screen shots of everything and will seek legal action if this is not fixed. I will also let the public know exactly what happened with listia not adhering to their own policies and assurance policy. I will go to every forum, blog, social media site(let me tell you i reach ALOT of people with all my sites. I will also make a youtube video with screen shots of your policy, assurance and emails, feedback history, and the story of how money was stolen from a seller with no negative feedback and who has auctioned many many gift cards with nothing but positive feedback. I will post this to my 3 youtube channels. I will also report listia to the local news channels to handle consumer complaints for webapges. With any luck you will be on tv and recieve calls and email from the media. You have one last chance to make this right. I broke no policy, had money stolen from me, got treated like a scammer and moderator rosie did not do her job accordnig to policy."

Date of experience: November 13, 2012
Mississippi
21 reviews
130 helpful votes
Follow Kira S.
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This user called me a "mutt" and "troll" for asking a simple question. I blocked, flagged and reported her. She had tons of negative feedback and neutral feedback and she is STILL allowed to be on the site. She has gotten away with it and scamming a lot of people and Listia is just okay with it. I have screenshots to prove how horrid this person is. WHY ISN'T SHE BANNED YET? ADDED (8/23/2016): I am also unable to flag bad listings from people who are blocked or have blocked me so she continues to list horribly and that's ok apparently
Also, expect to lose a lot of time and not gain credits. They give you surveys to do knowing they are going to disqualify you, yet you still have to answer 20+ pre-questions. They also put things like "register to receive your credits" and then you DO register and it goes into over 20 pages of ads and offers and then at the end has this silver, gold, and platinum offers that you HAVE to do to get your credits that all cost money and add more spam to your email. You have to pay shipping and handling for something out of that list to get your credits even though they already have your information and are going to spam you for the original offer, but not give you your credits. My email is so flooded it's not even funny... posting a screenshot... this is pretty much all from Listia's offers and even when I unsubscribe, they keep sending more mail.

I have to lower my score to a one as this rule has made me do so: "Digital Items
Starting today, all newly listed items with digital delivery will need to meet one of the two requirements below:
1.The item can be used or claimed, and upon use, no longer has value and cannot be reused
2.The item being listed is Bitcoin... We feel that these changes surrounding digital items will help our community continue to grow in the best way possible. Today were lucky to have members who list things they no longer need, as well as others who create their own handmade items or buy new items to give to others. Digital items that can be reproduced indefinitely, however, dont seem to fit as well into the type of community were trying to create." That whole quote is from Listia... so what you're saying is, I can't sell a skin I get on CS: GO because the person could resell it or there are more out there. Are you dense? Physical things can be resold too and they are! I buy Magic cards out of packs, that means they are not new. I cannot reproduce my CS: GO skins indefinitely... I worked hard for those!@!$@Q#$R&)(# ANGRY X-(

UPDATE 10/01/2016: Now they have sunk even lower. I was refunded by a seller because my item didn't come on time and them over a month later it got to me so I let him know and I wanted to repay the credits. In the end he ended up becoming extremely rude and leaving me neutral feedback AFTER I paid him mind you. Listia will do nothing about it mark my words. I've upped my complaints to the BBB and I'll let you know what happens.

SPAM SPAM SPAM... and really bad logic.
Completely unfair rule
Really, I need " Seller Wings" to win certain items with MY credits that I earned on my own or even bought!? Seller wings are almost impossible to get.
Tradable, sellable etc... NOT ON LISTIA!
+16
Date of experience: August 7, 2016
Tom F. Listia Rep
over a year old

Hi Kira. We understand your frustration. We do take action on users and accounts that violate our rules and terms. We cannot disclose the actions we take for privacy reasons, but please be assured that all information we receive through support tickets are carefully read through and necessary actions are taken. Thank you for your review.

California
1 review
2 helpful votes
Follow Sheri P.
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I have been a member of Listia since November 2012, less than a year now, and have won many amazing auctions and sold my own for what they're worth. Only had one negative transaction between me and a lady who wanted nothing for the starting bid on a tote bag I liked, but she wanted a whopping 99,999 for GIN. On top of that, she wanted $9.98 to be EXACT for shipping. The current bid had reached 30 credits, and I won it with that. I did somewhat notice there was something very wrong with those numbers, not to mention she had taken a very dark pic of the item, but I was still new to Listia and naive. It was a Kurt Cobain Rolling Stone tote bag, and being the big fan I am, I just had to have it regardless of whether I could see it. Lol It looked alright in the darkness of the picture, actually. But anyway, I sent the shipping in the form of concealed cash, because I do not have Pay Pal at the moment (waiting for my Pay Pal card to come in the mail now), and sent $1 in taped up quarters so it would not be obvious I was sending change (I sent change, yes, but I she was the one who wanted 98 cents). Did not receive the item, and was rated neutral by the seller for sending quarters, and supposedly having something wrong with my verified address, which is a big fat lie. Others before her had had no problem shipping to me. She claimed tracking confirmed it had arrived at my house. Here it is, months later, and I receive the item. I now know why the picture was so dark, the paint is peeling on the tote like she washed it without turning it inside out. Not only that, but she had my address wrong on the envelope, with absolutely NO tracking. She was the one with the problem, and reading through the feedback she received others have said she lists fake auctions with shipping and then rips you off, so buyer beware. I feel like a loser falling for her scam, but now I know better. I have still been sending concealed cash to some Listian's who will accept it for shipping, and haven't had another problem like with her. She's Gypsy Fire Moon for those who are concerned. Other than that, I have had nothing but smooth transactions and great feedback. I do plan to continue doing business on Listia. I might add that I am also on Social Security and still am able to afford shipping and such. I've purchased credits a couple times with a credit card of a family member who I paid back, because I have no credit card. But now I am waiting for my prepaid Pay Pal card which I'm sure will make shopping on Listia a lot easier.

Date of experience: May 29, 2013
North Carolina
2 reviews
22 helpful votes
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Listia should be sued!
December 2, 2014

Simply put... they should be sued. They close accounts everyday and never give compensation for credits lost. When you get banned on ebay or amazon they hold you're money for a little bit but you get it in the end.

"Tom" is full of crap. Maybe if one or two people had issues with listia I would see how their just idiots... but when every single review(not counting those that are paid to leave reviews) is a horrible review you start to realize that there's something wrong with the site.

I used to sell all the time and buy best buy items from the reward store and simply return the item to best buy get the gift card and sell the gift card and make my profit. I spent about 1.5 million credits in the reward store one day. At the time that was about $1500 in items. Listia never sent the items(I'm guessing they didn't want to spend the money to buy everything and send it to me) so they returned my credits and suspended me for 2 weeks. In two weeks I did the same thing... spent about 1.5 million credits on about $1500 worth of items and never received them. I was pissed and wanted to leave negative feedback for every item but was afraid that they would ban me and I would lose the 5 million credits I had built up(about $5000 worth at the time). They then banned me from buying grin the reward store. I was later banned for good about 5 months later but thankfully I had spent the bulk of my credits.

"Tom" says there's no real value to credits but we aren't yay stupid. If there was no value then why didn't they sell items in the reward store for just one credit? Why did they switch the reward store from buy it now to auction style? Why do you guys have a price you buy credits? If there is no value you should just give them to me right? You're logic is flawed.

Another issue is they have no real verification system for its users. I've had several accounts with listia. All you need to do is use a fake name get a new email address and use a friend or family members address or get a po box. I don't get new accounts to scam anyone I just need them when listia bans me over stupid crap. I normally get several hundred positive feedback and then out of nowhere I get banned.

Listia is crap but I'm able to make money off of it so I still use them :)

Date of experience: December 2, 2014
New Jersey
6 reviews
79 helpful votes
Follow Jen S.
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I have been on Listia for a little over 2 years and I LOVE IT! The two things I agree with, #1 Inflation! It's pretty bad right now. With the additions of selling your points for cash and Listia Plus (I think it's called) the rate is out of whack. Give it a little time and it'll calm down. #2 The "professionals" or greedy a$$ sellers that list items WAYYYYY TO HIGH. It's sad, pathetic & the LAZY way to hustle, but nobody said you need to bid on their items, I just ignore them.

NOW, I'm going to call out all the people that are COMPLETELY WRONG and can't admit that THEY were the problem... Listia has a GREAT staff! When you're having a problem member support steps in. They are SO INCREDIBLY fair! I deal with them on a regular basis. Most of the time its great! Although, I'm not like these other IDIOTS ON HERE, I can admit when I Fu$k up! I have a big mouth and a tendency to tell people about themselves. I've gotten many warnings & suspended messaging, that I DESERVED! Im the perfect member besides running my mouth. 3500+ 100% positive feedback. They don't just punish people for nothing! These morons acted a HUGE fool in someway for their accounts to be banned. Scamming, thieving and/or being complete douchbags. I can promise you, 98% of those people running their mouth are guilty. Listia runs a tight ship, all you have to do is. Act like a decent person & follow the very easy rules and you'll have NO PROBLEMS!

On every auction page there is a "flag as inappropriate" link. If people just complain about fake items that's not much help to support. Hit that "FLAGGED link" and... TA DA It will be removed. Listia is a awesome community. I've made some amazing friends, found a new hobby, gotten TONS of fantastic stuff. This isn't the place to be if you're looking to get rich quick. Listia is a place to have fun, enjoy yourself and escape from the real world for a while. I suggest everyone try it out.

Date of experience: June 14, 2016
Tom F. Listia Rep
over a year old

Hi Jen. Thanks for the review. We're so glad to hear you love it. Thanks for being a member and we hope you continue to enjoy the site.

Kentucky
1 review
9 helpful votes
Follow Chalmers G.
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Listia is a very good idea in concept. It deals in points rather than dollars, allowing people to exchange all kinds of items for others, some of which cannot be sold for money, such as digital movie codes, which is primarily what I use it for. While I appreciate the thoughtfulness of the system and the quality of the website, I cannot rate Listia well because of how they have chosen to manipulate the economy they have created and really screw over long time members.

Below is a record of points that can be bought at Listia per dollar since early 2015. In a very brief span of time, this number has increased by over 1500%. That is great for new members who are just getting into the system but very bad for anyone who has been in it for a while. Take a look at the numbers below.

02/11/15 - 1000/$
07/23/15 - 2750/$
08/27/15 - 4000/$
11/21/15 - 5800/$
01/15/16 - 7500/$
08/20/16 - *******/$

What does this mean? Let's say I sold a movie for 1000 points on 2/11/15 when movies were generally going for 1000 points, or $1. If I immediately use those points to buy another movie also selling for $1, that's a nice even 1 for 1 trade. But what if I sat on those points until 8/20/26? Because new members at this point get ******* points now for only $1, sellers, who are still interested in getting $1 worth of points for their movies will have raised prices to match the exchange rate. This means if I had sold 17 movies 2 years before for $1 in points each at that time, I would now only be able to get 1 movie today for $1 in today's points for those 17. That's a HUGE loss for people who do not immediately spend their points.

In short, because Listia is steadily increasing the points that people can get per dollar, anyone who does not immediately spend their points is guaranteed to lose out, and fast. Their points are being devalued on a daily basis. Inflation is to be expected, but the rapidity at which Listia is doing this by playing with the exchange rate, is really dishonest.

That said, I still use Listia, and it is good for some purposes, but I am readily aware of how much I'm going to be losing over the next several months. Be sure you enter into dealings on there with this in mind.

UPDATE 5/14/2018
And just when I thought my savings were safe... Listia has just switched from a credit system to XNK, which in itself is a positive move. The problem is, they exchanged credits for XNK as if XNK was worth 14 cents. The actual market value is about 5 cents (https://walletinvestor.com/converter/ink-protocol/usd/1). What does this mean? I just lost two thirds of the value of my credits. Seriously Listia?

Listia has its usefulness. However, if you use it, EXPECT for them to find new ways to rob you of whatever you earn. This has just happened too many times to do expect anything else. Use at your own risk.

Date of experience: June 11, 2015
Tom F. Listia Rep
over a year old

Hi Chalmers,

Thank you for your feedback. Listia does not have an actual credit-to-cash or cash-to-credit ratio as it is determined by the ever-changing dynamic marketplace and it will vary from from listing to listing. The "credit value" will continue to change, but it will not devalue your credits.

Sincerely,
Tom

Oregon
1 review
1 helpful vote
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Listia sided with a buyer and won't remove my wrongful neutral - I contacted the buyer the next day, Tuesday, June 4, after she won on Monday, June 3 asking for a verified shipping address. The buyer never gave me a verified shipping address. I contacted her the day before the last day, on Sunday, June 9 asking for a verified shipping address again and that if I didn't get one by midnight on Monday, June 10, I would keep the credits and re-list the item. On June 12th I contacted her that morning and told her that per Listia rules, I was keeping the credits and that I would be re-listing the item. I re-listed the item and someone else won with a GIN. Later that night, she sends me her verified shipping address and marks the item received. I am sending out the item to the winner of the re-listed auction since the first buyer neglected to send me her verified mailing address. This woman gave me a neutral and put that I gave her every excuse in the book for not sending. I gave her a neutral (since I couldnt file a dispute against the buyer) and wrote "how could I have made every excuse in the book when you didnt respond to ANY messages I sent you asking for your verified address? Per listia rules after 7 days i keep the credits and relist the ítem. You are wrong for giving me a neutral!" - I contacted Listia and they told me that the only way the neutral would change is if she filed a dispute. Since this was 6000 credits she lost, I figured she would. She didn't. She knows she is wrong and she is refusing to file a dispute. It is like Listia is allowing this woman to lie. She also gave someone else a negative because she sent a broken item out of spite. This woman needs to be taken off of Listia.

Listia customer service does not care about righting wrongs. If they would allow sellers to dispute buyers, none of this stuff would even happen. It is amazing how ebay sellers can file disputes against buyers, but we can't file disputes against listia buyers... its ashame!

By the way, I have flagged her name and blocked her. I had sent her a message on FB and she read it, but never filed a dispute. Her nic is palomacita71 - DON'T DEAL WITH THIS WOMAN! Block her from your auctions before she starts giving you trouble!

Date of experience: July 15, 2013
Washington
2 reviews
10 helpful votes
Follow former L.
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Listia was a good site, still can be if you are careful. But you have to be very careful. Always use tracking when shipping because there are a lot of buyers out there that are savvy enough to know that if you don't use tracking, a dispute will result in the buyers credits getting refunded. And they will fraudulently claim they never received your item.
For the first 8 months I was a member, it was great. The past 6 months have been terrible! Anytime a site offers anything "free" and you don't have to put much into it, people will hop on the bandwagon to abuse the system.
I've won things that I never received because the seller seemed to feel that they were entitled to more credits for the item, the usual story with this is they will say that the item was broken or they just won't send and ignore you.
As a buyer, of course, you have the "I never received the item" bull****. You will know this is a lie if you do not receive your item back, because if it was wrongly addressed most times the P. O. will return it to you saying it was undeliverable.
Anymore you have a lot of Minors using the site. And still yet you have women listing "Photos of me" that could be less than appropriate for a child should they win.
Listia is always changing it' rules on what can and cannot be listed. I recently flagged an auction for a hunting knife with a 10" blade ( rules stated blades can be no longer than 2") and a mod comes on and states that they are changing or looking into changing that rule so they will allow this auction to stay. Sooooo, what about the sellers that had their auctions pulled because the blades were more than 2"?
Listia is a gamble, you put your "stuff" out there, you pay to ship if you offer free shipping ( you get higher bids that way) but there are a million things that can go wrong and a lot of the users are just looking to scam people out of their stuff.
If you break a rule they will delete your account, and if you have invested time and you have credits you are SOL! I know a couple of people that's happened to.
If you want to use listia you must ship with tracking
YOu must check a seller's rating and READ their feedback. Just because they have NO negative feedback does not mean they are a good seller, look for the neutrals and see how many they have.
There are a lot of long time listia users who are now cashing in on their feedback ratings and listing high end items or giftcards with no intention of sending. They are going out and going out with a bang.
My husband and I loved listia but we've both left because of all the bad experiences we have had as of late.

Date of experience: April 28, 2013
Illinois
1 review
0 helpful votes
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AWESOME
July 5, 2015

Awesome place to meet people around the world n get great stuff

Date of experience: July 5, 2015
Tom F. Listia Rep
over a year old

Hi Kelly,

Thanks! We're glad to hear you've gotten some great stuff and have met other great users! We always welcome all forms of feedback, but we're happy to hear you find us "awesome!" Hope you continue to enjoy our site.

Sincerely,
Tom

New York
1 review
0 helpful votes
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Its a great idea, but the site constantly says 400 bad request, especially when I try to bid.

Date of experience: August 16, 2014
New Jersey
1 review
0 helpful votes
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Very awful service
June 10, 2014

Very awful service. They don't want to solve problem of their users. It arouse only bad emotions.

Date of experience: June 10, 2014
New York
1 review
6 helpful votes
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Customer service
June 3, 2016

Terrible cannot contact customer service re return policy

Date of experience: June 3, 2016
Tom F. Listia Rep
over a year old

Hi Bella. Have you submitted a support ticket already? This is the only way to reach our support team. If you haven't, we'd be happy to help you there: https://help.listia.com/hc/en-us/requests/new

Overview

Listia has a rating of 2.1 stars from 415 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Listia most frequently mention customer service, gift card and many people. Listia ranks 166th among Auction sites.

service
71
value
70
shipping
64
returns
59
quality
67