Living Spaces

HORRIBLE Customer Service. Do not buy from these folks. I paid $600 for a rug that was delivered defective. The backing is sewn incorrectly so there is a huge bubble when you walk on it. We remodeled our home so we couldn't roll the rug out until 15 days after it was received (after our new tile floor was installed). As soon as we unrolled it, I called to inform them of the issue and they said since it was 7 days past delivery there is NO returns and there was nothing they would do about it. I purchased the extended warranty but they say that's only for spills and damage, not defective workmanship. BUYER BEWARE.

I'm on my third defective mattress in less than 10 months & I can't get them to replace it or return my money. It has a huge ridge running down the middle & deep depression on each side of it. I can't sleep in it.
To take the depth measurements, a compact disk was placed in the bottom of the depression eliminating at least one inch of the depth. This is plain crookedness, cheating. Why else would you put such an item in the bottom of the depressions.

I ordered a couch. Paid. Was given a delivery date nearly a month out; which I accepted. Then, right before the delivery date I was given a nearly "One month delivery window." No explanation. No apology. Just a big I don't care! If this is not bad enough, read their warranty reviews. Don't do business here.

This is by far in the 40 years that I've been purchasing furniture. The worst #Warranty service I've ever encountered. I purchased an extended warranty for zero gravity loveseat, the motor on the loveseat failed after 18 months. I submitted a claim Aug 2024 it took over a month to get a technician to come to my home and repair/evaluate the defect. The technician removed the defective motor and said the warranty company would be in contact with me. It took three months for me to get an appointment to have a technician come out and repair the defective part, and the appointment was made only after I reached out to the warranty service. The warranty service said the first available appointment for a technician to come to my residence (no Tech contact info was given) to repair my loveseat was Sunday, December 15 2024, which was over two weeks after the repair part was received. After over three months of being unable to utilize my loveseat, which, I payed a substantial amount of money to Living Spaces for to include the #Warranty the technician did not show up for the appointment to repair the loveseat! Nor did he reach out to contact me to reschedule, and the #Warranty service department was unreachable on the Sunday of the appointment. Though I like the furniture I will never purchase another #Warranty item from Living Spaces based on my experience with the Warranty Service.

I'm extremely disappointed with my experience purchasing a $4,000+ couch from Living Spaces.

Since delivery in mid-September, the couch has emitted a terribly strong harsh chemical odor that has not gone away, even after months months of airing it out. It made my entirely apartment smell and my Dyson air purifier consistently detects high VOC levels when placed anywhere near the couch.

I tried opening all of my windows day and night (and doors during the day) and it still persisted. After a few days, it started giving us headaches and making us nauseous.

I took two out of three pieces of the sectional and put them in my garage for 3+ months to at least have the majority of the sofa outside of the apartment. Still just having only one piece of the couch inside made my apartment reek of foul chemicals.

I called Living Spaces a week after purchasing it and they said to just give it time. Well, 3.5 months later and it is still stinking up my whole apartment. And again, the majority of the sectional is in the garage still. And guess what? Now the whole garage smells terrible. Again, 3.5 months later!

My Dyson air purifier still gives off "red" readings of very high VOCs. I tried to take this up with Living Spaces and they said they refuse to take the couch back and refused to offer any kind of refund, exchange, or resolution – leaving us stuck with an unusable and unhealthy product.

All of this after I called customer service and they told me to just wait it out. I'm done waiting it out!

I'm now going to have to get rid of a brand new $4,000+ couch and start over and spend thousands to replace it. What an absolute ripoff and terrible customer service to have verifiable high levels of VOCs that are known to be neurotoxic and cause cancer. I cannot believe this is how they think they should do business.

Save yourself the hassle, money, and frustration — avoid Living Spaces entirely!

We purchased a chair in September with the understanding that we would be able to purchase the matching ottoman. We were told that the ottoman was expected to be in stock two weeks after the purchase of the chair. We used their cart system and paid for the ottoman as soon as it became available. We have twice been notified that the ottoman was to be delivered on a certain date, and that we need to be home from 8 to 5 to receive the delivery. On both occasions, we received a call after 5 pm on each respective day informing us that they didn't have our ottoman after all. We put in a call to customer service after the last non-delivery. Today, we received a callback from the store manager ( there is no direct number available for the store—you must wait for them to call you) telling us that the ottoman was now back ordered (no date given for delivery.) We explained that we purchased the chair with the understanding that we would be able to purchase the ottoman. We requested to return the chair. The only option we were given was a refund for ottoman—they refused to accept the chair. This situation remains unresolved at this time. If resolution occurs, I will update my review. Meanwhile, buyer beware.

To Improve? Shut the place down! They have a 2.1 rating. The fabrics on their furnitures are sub-standard cheap garbage. The foam & cushion fillers (hollow fill) are sub-standard. 3-6 months after normal use it shows significant wear. Many of the furnitures they sell are 3rd party contracted. Their customer service has no comment or concern about quality. Customer service knows nothing about the materials and fillers. Totally unaware and uneducated to talk about their own products. They will just tell you, "sorry there's nothing we can do." They hide behind a curtain. The 3rd party (3rd world) warranty is a total scam. DO NOT BUY IT! You will never get any satisfaction. The store makes promises that everything is covered for 5 years, but the 3rd party warranty company, not Living Spaces, will not fix or exchange anything and they just pocket your money. The warranty company complaint process works by online website complaint form, then your follow-up is with an out-source call in the Philippines. Regardless of your complaint, The girl tells you your claim is not covered under the terms of the warranty, when it clearly is covered under the terms. They are scammers & liars! Cannot be trusted! Nothing you can do. They have your money.

My hide a bed is a few days less of two months. When it was delivered, there were issues the delivery had to fix in order for the couch to connect. During the process they were a little rough, but I thought everything was okay and they knew what they were doing. I went to shut the couch, bed cushions, and they would not shut. I was able to look under and find a screwing on the ground that fell from the metal frame. This obviously was not put together good or it was damaged when they delivered it and tried to fix the connection, which was in the wrong place.
I bought the five-year warranty, which is a joke do not buy it, and they said I do not meet their qualifications to have it fixed. I then was given a place that I could have somebody come and fix it for me. Are you kidding me? I would never trust Living Spaces again. Stay away!

We designed a sectional that is light grey when it was delivered one piece was navy blue, assuming they had a mix up with delivery and someone else received our piece. Apparently not the case now it will take 4-6 wks to make one small piece when it took 4 wks to make rest of sectional. Customer service said they could not locate it & had to be made.

It's been a nightmare ever since I custom ordered a sectional. It came over a month past their delivery date and when it finally did arrive, there was a big black stain on my ivory sectional and it was missing a back couch cushion! NO ONE has contacted me yet (I was told within 3 business days) to resolve this issue and it's been a WEEK! Will never go here again!

As other innocent customers have written, I would give this company a negative number if I could. This company has a 1 rating, and the fact that they see these ratings and blatantly disregard them says it all. They are extremely deceptive and dishonest. They couldn't care less about customer satisfaction. There is no way to speak to a manager or anyone higher up. When you ask to speak to a manager, they send you to an area where someone is sitting in front of a computer and they supposedly type up a message and tell you that you will hear from someone within a week. It's been 10 days, and I have not heard a word.
Please do not buy from this company. There are too many good furniture stores that go the extra mile to satisfy their customers to pick this one!

They don't warrantee comfort. We purchased a couch that will never be comfortable, TOO HARD. They just want to take your money. They said we were beyond the 7 day return policy. I told them, I had been in the hospital and the wife was taking care of me, but they didn't care.

We purchased a chair from the Draper Utah store and ended up not needing it, returned it un-open, still int he box it was delivered in and they charged us a restocking fee of $19.00. When asked about it was told nothing they could do, when we asked to talk to the store manager, he refused to come talk to us. A store manager refusing to address a customers concerns/question shouldn't have a job! Worst service, would highly recommend avoiding the store in Draper unless you enjoying being treating like you don't matter

DO NOT trust these people to fulfill the warranty on your items. They are in the selling business not fixing. Even with an extended warranty... a 5 YEAR warranty. When you fill out your claim (within the 5 years mind you) BUT you choose a time longer than 30 days to REPORT it... they dont fulfill the claim..

I recently bout a cabinet from this facility.
I expected the item to be in great shape since I bought it new,little did I know that it would not be the case.
I called one of the reps for a replacement but they said they would send a tech out. I was like for what!
My expectations for the call was to get a new one but it was not the case. They wanted pictures and what not. But I was to the point either you send a new one out or I'll take back the cabinet my self to the store.
I told them I wasn't going to be danced around.
Too bad I was going furnish two of my homes.
I did choose another Vendor.
I will never go back to Living Spaces.

I ordered a sectional and waited a few days close to a month to receive the item. For then the item to come with the metal piece missing for the leg to be screwed in. So now they are going to ship out the missing metal part which was shipped "express" but takes 3-5 business days to be shipped from their warehouse in Texas. I wouldn't recommend this website to anyone. And if it wasn't such a hassle to send this couches back I would have done so!

It should be zero stars! Ordered a chair by Magnolia Homes on May 29. They said delivery would be in August. They rescheduled the delivery day three times. Item finally arrived Sept 2. The product description of the chair listed all materials as solid hardwood. The chair base and back were wood but the legs were plastic! I've never seen anything like this. Now I'm trying to return and of course they do NOT make this easy! There is no direct link to start a return, only choice is to call and of course I can't get anyone to actually answer. Oh, and they only give you 7 days to return. False advertising! Sketchy returns! Non existent customer service! Save yourself the hassle and stay away from Living Spaces!

So bad. Just so bad. Brand new couch looks like trash after 3 months of moderate use. Material looks worn, fuzzy, stretched out and piling. Lumpy cushions that are different heights. Living Spaces refuses to help. I wrote up a review with pictures of my sofa and they refused to post it. Just know that the reviews you see on their website have all been screened so you are not getting a realistic review of the product. Don't waste your money find a better furniture store.

Purchased an ottoman in March. In May, I noticed the fabric was fraying out at the corners on the welt cord. Reached out to the store, I Received an email back saying they would do nothing because I didn't purchase the care warranty, & because I had, had it for too long. Maybe I am crazy, but I expected a $600 ottoman to look good for more than 2 months. I have two other ottomans in my home still looking good after 8+ years. Very disappointing, will not shop there again, Living Spaces will not stand behind there products. Buyer beware!