Lovely Skin

This review isn't concerning the products or service of this retailer, but rather what I consider possible practices to inflate the ratings/reviews of products it sells. As a long time shopper of skincare online, I noticed lovelyskin reviews for its products are outside the "mean" for the identical products sold on other websites. Lovelyskin reviews posted of the products it sells are excessively high and negative reviews don't seem to appear with as much frequency as found on other sites. It's expected that people will have both good and bad experiences with a product so a consumer expects to see a well distributed range of reviews. I've purchased many products from lovelyskin and have reviewed approximately 7 products. It's concerning to me that lovelyskin approved to post 6 of my 7 reviews - all of which were 3-5 star ratings - but has not approved my 1 star critical review of a product. Frankly it seems a shady business practice in my opinion and it makes me question my continued loyalty to this store.

I should have read these reviews prior to making any purchases. I purchased a few products from Lovely Skin, and one of the products I purchased I believed there to have been an issue with. I have never had a reaction to a skincare product as I did with the product I purchased. The company would not even offer to reimburse for shipping or send a prepaid label for the inconvenience. I understand if the buyer does not like the product, but this was not the case. I had a severe reaction to this product and had to visit my dr due to the severity of the reaction. I will never do business with company again. I have never had an experience like this with any other company. In a case like this any company with any integrity that values their customers would have at least given a prepaid label. Most stores I have done business with in the past would give a refund, plus a discount for the next order or a credit along with refunding shipping. The fact I had to even ask for a prepaid label is very disappointing. I hope that no other customer has an experience like this.

I purchased a beauty skin cream last week from LovelySkin and the tracking said that my product was delivered to my home today. I was home all day and received no package. I checked outside of my home, i checked outside of my neighbors' home, i checked in my mailbox, and nothing. I contacted the mail company and asked if they took a picture of the delivered item outside of my door(much like amazon does) and they said no. I had to contact google to try and get this resolved and after a long time of arguing, they decided to refund me my item (which was the least that they could have done, and not something i should have argued about for as long as i did) I'm upset because i trusted LovelySkin and gave them my business by purchasing from them (and not any other retailer) and I am disappointed that I did. I still want the skin cream that i paid for. Now with my refund, i will go elsewhere to place my order. This was a negative experience and unfortunately, i will not be recommending this place to any of my family friends, or anyone else. I'm very disappointed.

I purchased Pureology strength cure shampoo and conditioner a year ago. The large bottles. I hadn't started the bottles until just a few months ago since i was finishing up my current Redkin Shampoos. The shampoo smelt awesome, just like I remember my hairstylist using. However, I noticed that the conditioner smelt different than the shampoo. The next time I went to get my hair done, I asked my stylist if the conditioner was different smelling than the conditioner- she let me smell it right there. IT WAS NOT THE SAME CONDITIONER. She said she has heard of companes replacing the product with cheaper products. I couldn't remember where I bought it since it was so long ago but I just recently searched my emails and found the purchase. I spent $60 each on shampoo and conditioner. So disappointing since now I will now have to replace the conditioner. I'm not sure if it's the company or someone that possibly returned it, and the company resold the contaminated bottle. Either way, I will not be buying from this company again.

After working in retail for the past 20 years, I can tell you that this company offers the best service around!

Cancelled appointment gave me no refund. Zero treatment and still suffering. It is my fault though because I have no support and a disabled child.

I am on auto replenish for my favorite ELTA MD sunscreen, and they have the best price in town, timely shipping, and great customer service.

Lisa at Lovelyskin knows very well that I received replenix power of three unboxed and unsealed. While I appreciate the environmental consciousness it just seemed odd so I checked in with customer service. Lisas immediate response was to go into a tirade about how legitimate both Replenix and Lovelyskin were. I was new to skin products so I felt shamed and embarrassed

Then in the summer I tried to get something shipped 2 day air because I didnt want the products sitting outside in the sun. The package didnt arrive timely and I guess I counted the two days wrong because there was a holiday or something and so I didnt receive as I expected. Lisa forcefully insisteda that the heat would not be a problem but it was really hot and the product was outside for a many days and it was a problem. Again, dealing with her was unpleasant.

Then I got the brown vitamin C and it was hard to get an answer about what to do.

I have been experimenting with different products to find the best ones so have spent a fair amount of money. I havent made any returns. And yet, I am treated poorly when I get the courage to ask for help. To be honest I feel kind of stupid now. Why was I trying to save 15 or 20% but taking the risk of getting bad product.

Had a severe reaction to the products ordered and asked for them to issue a refund. Support ignored me for days while I continued calling back, only to be put on hold for over and hour. The representative told me they were sorry that I had an allergic reaction, and that there was nothing that they could do for me. They offered me a 30% off promo code (My items purchased totaled to $200) and told me there was nothing else they could do. When asked to be transferred to a more senior member/supervisor, I was again put on hold, only to have them hang up on me TWICE; both times I was on hold for over 30 minutes. After an entire week of calling and calling, was finally able to get through to a manager who told me that it's my own fault for being allergic to the product, and I should have consulted a dermatologist before purchasing the product. I found that to be offensive, rude, and extremely unrealistic. I know which products my skin are typically allergic to, so I always check the ingredients board. Ignoring the fact that I always do my due diligence to research, and buying a product that contained an ingredient that I did not know would cause an allergic reaction only to be blamed for it just does not sit right with me. I also asked about their return policy for other official vendors such as Amazon, only to be told "most consumers don't know; ALL of the manufacturers' products sold on Amazon are fake." I immediately asked for clarification on that statement, since it was quite a big claim to be making. I asked if the Official Seller page has nothing to do with the actual company making the product, to which the manager immediately realized he might have misspoke and retracted his statement. He ended up telling me "Oh, well Amazon's return policy and OUR return policy are wildly different; you should have done your research." I'm taking that as "Yeah, just don't buy from us, because our fine print will screw you over."